It no longer produces steam after about 6 months of twice daily use. It has been inconsistent in steam production, sometimes working as advertised, but more often failing to deliver steam to both eyes... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Not recommended. Customer service is terrible. Product information is insufficient prior to purchase. When we found out that the lasers used by the system could be dangerous, we were told we couldn’t... See more
Company replied
I recently bought this cervical traction device, and it's fantastic! The customer service was excellent, answering all my questions. Shipping was super fast, arriving in just a few days. The product q... See more
Great product. Great for night treatments without disturbing anyone around with loud noises. Easy to clean. Product came with good procedures to follow and they are easy to read. What helpful product... See more
Company details
Written by the company
Here at Halipax, we aim to create a healthy lifestyle that assists every individual to de-stress, relax, unwind and streamline a pain-free life and at the same time feel and look amazing. The core values that we’ve built and operate are by letting us empower our staff to deliver the best at-home recovery and care device solutions and enable them to improve the quality of life for every individual.
Contact info
5824 Indian Terrace Dr, 93063, Simi Valley, United States
- admin@halipax.com
- halipax.com
2.9
Average
285 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The product is less effective than…
The product is less effective than portrayed in the advertising. This item does not actually 'stretch' the neck the way it shows in the ads. Disappointed. Delivery and communication were good.
August 1, 2023
Advertisement
Reply from halipax.com
Thank you so much for your feedback! We're thrilled to hear that you found our product to be of high quality and that the delivery process met your expectations. We take pride in ensuring that our products are not only reliable but also well-packaged to ensure they arrive in excellent condition. If you have any further comments or questions, please don't hesitate to reach out. Your satisfaction is our top priority!
They are helpfull
They are helpfull, honest and quick. Real following of the shipping. It's all perfect
August 13, 2023
Reply from halipax.com
We greatly appreciate your kind words! It's wonderful to know that our team's helpfulness, honesty, and promptness made a positive impression on you. Keeping you well-informed throughout the shipping process is our commitment to ensuring a smooth and satisfying experience. Thank you for considering our service to be perfect – your satisfaction means the world to us. If you ever need anything else, please don't hesitate to reach out.
Hi,l
Hi
i received a notice from Fedex that the item is on Hold in to customs and i need to bring them an approval letter from the Ministry of Health .
i don't want to pay extra for Fedex or costumes - i ordered from you the item (expensive... ) .
please contact Fedex and do what need to be done so i will get the item at home.. or refund me for the item.
thank you.
August 10, 2023
Sturdy and easily adjustable
July 27, 2023
Advertisement
Machine never worked.I asked to return…
Machine never worked.I asked to return it
They will not.ill go to my bank and reverse charges.
July 24, 2023
Reply from halipax.com
Dear Betsy,
We wanted to bring to your attention that return instructions were sent to your email on 7/29/2023. However, we haven't received any response or the product from you yet.
Please let us know if you have any updates or if there are any concerns we should address.
Dry eye sufferers do not buy!
This product is extremely hard and uncomfortable. Before even turning it on, I knew I couldn’t keep it. It hurt my nose bridge and the sides of my eyes terribly. Once turned on, BARELY any steam came out. Like I would have to look to see it because it’s none. If you’re a dry eye sufferer, spend your money elsewhere. The Manta heat cups work very well and are cheaper. The product is very hard to return. I am still unsure if I will get refunded my money minus 25%. Also you have to pay for return shipping which was $15. So after that I may get back 50% of what I spent. And that’s a huge maybe from the way their email sounds.
July 19, 2023
Product delivery to was easy
Product delivery was easy - well boxed. Sent to the other side of the globe!
Products exactly as described and high quality.
July 16, 2023
Neat delivery
Neat delivery, not having to wait long, continuous information about where the delivery was and also time information about the delivery.
August 1, 2023
Advertisement
Neck flexibility and soreness improved
The versatility of the device is excellent. The massage function is a great plus. Everything works great and exceeded my expectations.
I wish the cords were longer and there were more connectors for the electrodes.
July 15, 2023
Reply from halipax.com
Thank you so much for taking the time to share your experience. Your kind words and positive feedback mean the world to us and serve as a powerful motivation for our entire team.
We are thrilled to know that you are satisfied with your purchase and thatHypertrax has met and exceeded your expectations. Customer satisfaction is at the heart of everything we do, and knowing that our product has brought you joy and value truly makes our day!
Easy shoping
August 3, 2023
Reply from halipax.com
Thank you very much for your feedback. We are committed to maintaining the highest standards in quality and customer care, and we promise to keep up the good work to ensure that your future experiences with us are just as remarkable.
Fast and courteous response
Fast and courteous response. Hope it goes with good product quality. Excited!
August 1, 2023
Reply from halipax.com
Thank you for being a valued customer and for your encouraging review. We are honored to have you as a part of our community, and we are always here to assist you with any questions or concerns you may have.
If you ever need anything or have further feedback to share, please feel free to reach out to us at any time. We are here to make your journey with Halipax a memorable and delightful one!
Reply from halipax.com
Thank you for your feedback. Our records shows that your order was delivered on 07/31/2023 5:22 P.M. at the reception and signed by robles Sergio. Please check with your reception.
Advertisement
Mask does not work well at all
Mask does not work well at all . Doesn’t heat both eyes only heatsvery minimal and the mask is very bulky . Not worth the price at all . Would not recommend. Also it takes forever to charge . Very disappointing.
July 6, 2023
My package was lost the moment it left…
My package was lost the moment it left the facility . I paid for faster shipping and there is no update or tracking with UPS
July 21, 2023
Reply from halipax.com
We want to clarify that Halipax is not a shipping service; instead, we rely on third-party shipping providers such as UPS, which was used for your shipment.
Your package was dispatched from our facility on July 21, and according to the tracking status, it is en route. However, the tracking status shows that due to current operating conditions, there might be delays in the delivery process.
Please rest assured that we are actively working to resolve any issues and expedite the delivery of your order as quickly as possible.
We understand your concerns, and we genuinely apologize for any inconvenience caused.
Unfortunately, we noticed that negative reviews were posted before sufficient time was given to address the situation. It's important to note that shipping delays are beyond our control, but we are committed to making things right and ensuring your satisfaction.
Did not find this helpful
Did not find this helpful. Didn’t get very warm and was unable to return because it is considered a medical device. Would not recommend.
February 20, 2023
Advertisement
purchase very quickly and easy
July 22, 2023
The pain increases in my neck when…
The pain increases in my neck when using it...and I feel the electricity when operating
July 22, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.