It no longer produces steam after about 6 months of twice daily use. It has been inconsistent in steam production, sometimes working as advertised, but more often failing to deliver steam to both eyes... See more
Company replied
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See what reviewers are saying
Not recommended. Customer service is terrible. Product information is insufficient prior to purchase. When we found out that the lasers used by the system could be dangerous, we were told we couldn’t... See more
Company replied
I recently bought this cervical traction device, and it's fantastic! The customer service was excellent, answering all my questions. Shipping was super fast, arriving in just a few days. The product q... See more
Great product. Great for night treatments without disturbing anyone around with loud noises. Easy to clean. Product came with good procedures to follow and they are easy to read. What helpful product... See more
Company details
Written by the company
Here at Halipax, we aim to create a healthy lifestyle that assists every individual to de-stress, relax, unwind and streamline a pain-free life and at the same time feel and look amazing. The core values that we’ve built and operate are by letting us empower our staff to deliver the best at-home recovery and care device solutions and enable them to improve the quality of life for every individual.
Contact info
5824 Indian Terrace Dr, 93063, Simi Valley, United States
- admin@halipax.com
- halipax.com
2.9
Average
285 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
The device does its job!
The device does its job my neck and shoulder pain is much better! Just wish the operation instructions were easier to follow it’s too confusing to many modes and each mode is divided into 3 other modes I have to remember what A,B,AB are for!
November 6, 2023
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Don’t buy from Halipax
Don’t buy from Halipax!
1.Overpriced products.The same product on Amazon "SRSECE Portable Office Restaurant School Home Atomizer Nano Steam Gun (540ml)" cost $29.99
2.Misleading and dishonest information from customer service.
Before buying “ Halifogger Elite nano gun spray” ,I contacted customer service asking specific question : if blue light beam on nano spray gun can be turned off? it was very important feature of the spray gun for me. I was reassured by customer service representative, that the blue light beam can be disabled .I inquire about return policy to make sure I can return device in case blue light beam cannot be turned off. I was told that I can return the product within 14 days without problem if item is in original package ,and in the same condition as it was received .
I placed the order.Receiving the item I find out that blue light beam cannot be disabled.Contacted customer service again, they promised me to email manual of the product. The manual never came.Because the blue light beam on the device can not be disabled I decided to returned the product. I returned the product in the original package ,in the same condition I received it. Halipax didn’t refund me original price I paid $134.95 They deducted $33.75 restocking fee. Dishonest business.
November 24, 2023
Unprompted review
Reply from halipax.com
We sincerely regret the inconvenience you've encountered and appreciate your diligence in bringing this matter to our attention. Your feedback is invaluable, and we are committed to resolving your concerns.
Firstly, we'd like to clarify that Halipax is the sole manufacturer of the product you purchased, and we currently do not have any authorized resellers on Amazon. Similar-looking products on other platforms may be counterfeit or aftermarket copies. Halipax does not endorse or sell such items.
Regarding your concerns about misleading information from our customer service, we have thoroughly reviewed your conversation with our agent. Our product page provides detailed information for customers, and upon examination, we found that our customer service provided accurate details during your inquiry.
We authorized your return approximately one month ago, and received your return just a week ago- but unfortunately, the product was received in an unacceptable condition. Legally, we could have refused the refund due to the extensive damage caused to the product. Nevertheless, as a goodwill gesture, we proceeded with the refund.
The restocking fee, which is standard for returns not meeting our policy criteria, could be waived under normal circumstances. However, given the condition in which the product was returned, it was not in compliance with our return policy.
We understand your dissatisfaction and would like to work toward a resolution. Please contact our customer service team with your order details, and we'll do our best to find a satisfactory solution.
Thank you for your understanding, and we look forward to addressing this matter promptly.
icannot put it on my left hand using…
icannot put it on my left hand using only my right hand
November 2, 2023
Horrible customer service
I tried multiple time to contact you. You shipped my product to the wrong address I will never get it. Extremely frustrated.
November 6, 2023
Reply from halipax.com
We appreciate your review. Shipping errors rarely occur on our end unless incorrect addresses are provided by customers. To address and resolve this issue, kindly contact us at support@halipax.com and provide your order number for us to investigate further.
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It's not strong enough
September 4, 2023
This 100% works…
This 100% works for me! Worth every penny! Life changing for the relief it has given me! Highly recommend, wish I knew about this years ago.
September 4, 2023
item works
item works well- 4 herniated disc and two older arthritic transverse process fractures- highly recommend
September 4, 2023
The tightening nob just broke today
This was my mistake, I had given this product a 2-star review because the tightening nob had broken (which has been the only flaw, the product has really helped with my neck pain), but I had forgotten that it has a 1-year warrantee--again, my mistake not theirs. I'm going to submit a request for a replacement.
September 19, 2023
Reply from halipax.com
Thank you for your feedback. Your product is covered by a one-year replacement warranty, and all you had to do was contact us, and we would have gladly sent you a new replacement.
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Reply from halipax.com
We're sorry to hear that you're not satisfied with our product. We value your feedback and would like to understand more about the issues you've encountered.
Could you please provide additional details or specifics about what aspects of the product you found unsatisfactory?
Your insights will help us address any concerns and work towards improving our offerings.
Additionally, if you haven't already, feel free to reach out to our customer support team for assistance or to explore potential solutions.
We appreciate your feedback as it allows us to better serve our customers.
Great products.
August 14, 2023
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Item was shipped very quickly and so…
Item was shipped very quickly and so far is living up to the hype .Came well packaged and seems to be well constructed.
August 10, 2023
Reply from halipax.com
Thank you for taking the time to share your experience with us! We're delighted to hear that the product met your expectations. Should you have any questions or need further assistance, please don't hesitate to reach out. We hope you continue to enjoy your purchase!
Very efficent had product very quickly…
Very efficent had product very quickly and it works very well
August 8, 2023
change of equipment
just collected me neck fixer but traction is not working ,unable to contact for change of item please let me know hot to get an exchange thank .
August 15, 2023
Unprompted review
Reply from halipax.com
Thank you for your feedback. We've already sent you an email containing video instructions on the proper usage of the product, as it seems it was used incorrectly. Please review the instructions, and if you have any more questions, feel free to reach out. Thank you for your attention to this matter.
was not notified of delivery date…
was not notified of delivery date ,courier just arrived ,lucky we were at home ,using profuct daily
August 1, 2023
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Not worth the money and not returnable!
I reluctantly ordered this, but since I've been working in an office my neck is a little more sore and I should have known better. It slightly helps my neck but it's very uncomfortable and hurts the back of my head. The motion that helps my neck actually makes the back of my head throb. I only tried it once and just received an email that said due to hygiene reasons (once it's been opened) they cannot accept a return. Another lesson to not order off of social media... Sometimes it pays but not this time. This was a more expensive lesson.
August 20, 2023
Unprompted review
Reply from halipax.com
Thank you for sharing your feedback with us. It seems that there might have been a miscommunication regarding our return policy. We want to clarify that our product range includes items that are non-returnable once they have been used. This information is clearly outlined in our comprehensive return instructions.
We understand that sometimes these details can be overlooked, but we highly recommend reviewing the complete instructions to gain a better understanding of our processes. Notably, your return was authorized, as indicated in bold letters within those instructions.
We value your satisfaction and apologize for any confusion you may have encountered. Our aim is to provide you with the best possible experience, so if you have any further questions or concerns, please don't hesitate to reach out.
Product not arrived
Still haven't received my order but keep getting emails to ask me to rate the product :-(
August 13, 2023
Reply from halipax.com
Thank you for your feedback. Our records shows that your order was successfully delivered by FedEx on 8/21/23 at 10:27 AM
Signed for by: Yourself!
Didnt Get a products
July 27, 2023
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