Hallcroft Finance Limited Reviews 185

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, friendliness, and extensive knowledge, making the entire process feel straightforward and stress-free. Many people highlight the outstanding customer service, noting that the team goes above and beyond to provide reassurance, guidance, and support, answering all questions promptly and patiently. Consumers frequently mention the efficiency and ease of the service, with quick response times and clear communication contributing to a smooth user experience. Reviewers appreciate being kept updated throughout the process and commend the company for securing the best deals and simplifying complex situations.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the team for being helpful, efficient,... See more

Service

Consumers find service to be positive. Many reviewers highlight the quick, efficient, and stress-free... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the helpfulness, efficiency,... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the quick and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as seamless, simple, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can’t recommend Jayne and Allie highly enough! From start to finish, they were absolutely amazing incredibly professional, friendly, and always on hand to answer any questions I had. They made the w... See more

Rated 5 out of 5 stars

Our home was up for remortgage, and having been through the process of buying our first home, we weren't looking forward to going through renewing our mortgage. We also knew we weren't getting the bes... See more

Rated 5 out of 5 stars

John was friendly, knowledgable and patient throughout the full process. He explained everything at each stage, answered all my questions and provided the best advice. He kept me updated as better mor... See more

Rated 5 out of 5 stars

Matt W has been an absolute star throughout the process for myself as a first time buyer. 10/10. I felt supported throughout the whole process from start to completion date. Matt was honest, acc... See more


Company details

  1. Finance Broker
  2. Mortgage Broker

Written by the company

Hallcroft Finance was founded in 2010. In 2023, Hallcroft Finance expanded to open a Leeds Office and with this are now able to provide advice on mortgages, protection for personal clients and business clients, home insurance and buy to let mortgages. This is, of course, in addition to the provision of full-service debt advisory to property investors and developers throughout the UK and trading businesses. We have continued to grow through forming strategic partnerships with our client base and now offer our own source of funding and equity investment Our Offices are located in London, Leeds & Edinburgh and we have clients throughout the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

185 reviews

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Rated 5 out of 5 stars

Friendly, knowledgeable and patient

John was friendly, knowledgable and patient throughout the full process. He explained everything at each stage, answered all my questions and provided the best advice. He kept me updated as better mortgage rates arose without being overbearing with communications and secured the best deal for me. I spoke to another mortgage advisor who was co owner of a large well known estate agency and my experience with him was nowhere near as good as John!

August 1, 2025
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Rated 5 out of 5 stars

Brilliant service - highly recommended

Brilliant service! We needed to progress with finding a mortgage ASAP and Jayne couldn't have been any faster/more diligent. Unfortunately our purchase fell through in the end, but I couldn't recommend Hallcroft enough.

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

Andi, Allie & Karis 5*

I couldn’t recommend Hallcroft enough! The service throughout our journey was 5*, every individual we dealt with was a great support to my partner and I which made our first house buying experience a lot easier. Andi, Allie & Karis we’re all there to support us and answer any questions we had, no matter the time of day. Offering a range of services under one roof made our lives so much easier. Always prompt in replying to emails and made everything understandable and less intimidating. They are all a credit to the business & I would recommend in a heartbeat.

August 1, 2025
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Rated 5 out of 5 stars

The absolute best!

We cannot thank John Cawley and Allie Hardcastle at Hallcroft Finance Limited enough for their exceptional support in securing our mortgage. They truly went above and beyond navigating us through a number of challenges and ever-changing demands from the lender.

Throughout the entire process, John and Allie demonstrated outstanding professionalism, persistence, and deep expertise. Their guidance was clear, timely, and always reassuring - even when things got complicated and my patience was hanging by a thread! It was evident that they genuinely cared about helping us find the best possible solution for our family. Thanks to their hard work and dedication, my husband and I are now in a position we once thought might not be possible. We wouldn’t hesitate to recommend them to anyone!

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend Hallcroft Finance…

I can’t recommend Jayne and Allie highly enough! From start to finish, they were absolutely amazing incredibly professional, friendly, and always on hand to answer any questions I had. They made the whole mortgage process feel straightforward and stress free, and I felt completely supported at every step. Their knowledge and efficiency gave me real peace of mind. Thank you both so much for your help you truly went above and beyond!

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

Impeccable service from Jayne&Allie

Impeccable service from Jayne & Allie, they were there from start to finish of us buying our first home. No question was a silly one and no question went unanswered. The email replies couldn’t be any quicker and they were always at the end of the phone.
I would recommend them to anyone for any mortgage advice.

Thank you both again!

July 25, 2025
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Rated 5 out of 5 stars

Can’t recommend more highly

Andrew and his team were absolutely faultless from start to finish. They were friendly, approachable and extremely helpful!

My partner and I were both first time buyers so he gave us all of the time we required to ensure we fully understood everything that was happening at all times.

He went above and beyond to pick up the slack when our solicitor made errors ensuring that we still completed on our house on the correct date.

We can’t recommend the team more highly and will certainly use them again if/when we move home in the future!

June 25, 2025
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Rated 5 out of 5 stars

Quick, honest and supportive

Though we're not finished with the process yet, Stevie has been exceptional throughout. She has been supportive and honest, with excellent communication and quick to chase. Very grateful to have her and would 100% recommend.

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Jayne was brilliant throughout the process of obtaining a mortgage, she was very knowledgeable and was always trying to get the best rates for us! She made the process as a first time buyer much easier than expected! Big big thank you for all your help!

April 30, 2025
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Rated 5 out of 5 stars

Amazing company and service

We used Andy for our mortgage, I had recently become self employed and many other advisors were telling me it was virtually impossible to get a mortgage with only 12 months books, in stepped Andy to save the day. He made it so easy to understand and explained everything from start to finish. We met over a coffee and he took the details he required and later that afternoon we had a mortgage offer from Halifax. We had issues with the valuation of the house and Andy went above and beyond communicating with both Halifax and the estate agent to challenge the valuation and get a second opinion on it
We were kept upto date every step of the way and Andy kept his eye on the interest rates, we managed to get a better a deal on our repayments

We couldn’t recommend Andy enough, if anyone is thinking about using the company it will be the best decision you make 👍🏼

Thanks again, Connor & Abby

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

Joy to deal with

Andy and his team are a joy to deal with. Clear, concise, insightful info and advice. They took their time to understand our personal situations and create a tailored plan to support our needs. Top work team.

April 4, 2025
Unprompted review

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