Hallcroft Finance Limited Reviews 185

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, friendliness, and extensive knowledge, making the entire process feel straightforward and stress-free. Many people highlight the outstanding customer service, noting that the team goes above and beyond to provide reassurance, guidance, and support, answering all questions promptly and patiently. Consumers frequently mention the efficiency and ease of the service, with quick response times and clear communication contributing to a smooth user experience. Reviewers appreciate being kept updated throughout the process and commend the company for securing the best deals and simplifying complex situations.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the team for being helpful, efficient,... See more

Service

Consumers find service to be positive. Many reviewers highlight the quick, efficient, and stress-free... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the helpfulness, efficiency,... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the quick and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as seamless, simple, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can’t recommend Jayne and Allie highly enough! From start to finish, they were absolutely amazing incredibly professional, friendly, and always on hand to answer any questions I had. They made the w... See more

Rated 5 out of 5 stars

Our home was up for remortgage, and having been through the process of buying our first home, we weren't looking forward to going through renewing our mortgage. We also knew we weren't getting the bes... See more

Rated 5 out of 5 stars

John was friendly, knowledgable and patient throughout the full process. He explained everything at each stage, answered all my questions and provided the best advice. He kept me updated as better mor... See more

Rated 5 out of 5 stars

Matt W has been an absolute star throughout the process for myself as a first time buyer. 10/10. I felt supported throughout the whole process from start to completion date. Matt was honest, acc... See more


Company details

  1. Finance Broker
  2. Mortgage Broker

Written by the company

Hallcroft Finance was founded in 2010. In 2023, Hallcroft Finance expanded to open a Leeds Office and with this are now able to provide advice on mortgages, protection for personal clients and business clients, home insurance and buy to let mortgages. This is, of course, in addition to the provision of full-service debt advisory to property investors and developers throughout the UK and trading businesses. We have continued to grow through forming strategic partnerships with our client base and now offer our own source of funding and equity investment Our Offices are located in London, Leeds & Edinburgh and we have clients throughout the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

185 reviews

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Rated 5 out of 5 stars

Highly recommended!

I would really recommend using Hallcroft after a great experience we have had with an extension to our mortgage for renovations. Andrew went out of his way to be available for an evening call and then dealt with our application very quickly while keeping us updated along the way.

November 5, 2024
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Rated 5 out of 5 stars

Andrew and Allie are exceptional

Andrew and Allie are exceptional at what they do. Professional, efficient, knowledgable and always willing to go above and beyond. I would not hesitate in recommending them.
Andrew answered all of my questions (often out of hours) and continually put my mind at ease with the home buying process. I was so impressed with the level of service I received and how quickly our mortgage offer was approved. Thank you both.

October 9, 2024
Unprompted review
Rated 5 out of 5 stars

The best

I great company and John crawly was amazing can’t recommend him and his teams work ethic enough always available, even during closed hours and holidays.
Thank you.

September 18, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

I had a fantastic experience working with John, Allie, and the entire Hallcroft team. They were incredibly responsive and supportive throughout, answering all my queries with professionalism and care. I truly appreciate their dedication from start to finish. I highly recommend their services.

September 13, 2024
Unprompted review
Rated 5 out of 5 stars

The extra mile

We were having problems with re-mortgaging because of my age. We were recommended to go to Jayne Johnson at Hallcroft Finance. Best thing I ever did. Jayne was brilliant, very helpful and professional, very quickly she sorted me a mortgage that suits our needs perfectly. Even went the extra mile at the last minute to get us a further reduction in interest rate, just the day before completion
Highly Recommended.

August 30, 2024
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Rated 5 out of 5 stars

Outstanding and professional service from Andrew and his team

I was recommended to use Andrew from a family member. From point of contact I was extremely impressed with the service I received from all the team.
I feel Andrew and Allie provided a personalised service which exceeded above and beyond my expectations. Their approach in delivering high standard customer service were consistent and in a timely manner. Any issues I faced was approached sensitively and creatively.

August 28, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly expert advice

Buying and selling is stressful and making sure you make the right financial decisions is important. Buying a home on my own for the first time I was lucky enough to use Andrew and Allie to organise my mortgage for me. They were responsive, helpful and secured a great deal for me, one part of the process which I knew was taken care of for me. Thanks so much.

August 13, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

Just completed my latest remortgage with Andy and, as always, it was a pleasure working with him and the team. He always works hard to find me the best deal, offers great advice and helps with all aspects the process, including offering suggestions and ideas I never would have thought of myself. Thanks so much Andy, until the next time!

August 20, 2024
Unprompted review
Rated 5 out of 5 stars

Impeccable customer service

Andrew has hands down been the one person my partner and I have always been able to rely on - period. Buying our first home is stressful enough, and at times people can be difficult to reach, but Andrew has been nothing but reliable and there when we have needed him, during the most stressful moments, and when we have had general questions. We feel incredibly lucky to have had such a fantastic mortgage adviser, and would 11/10 recommend him to anyone, especially if you are purchasing your first home and need a reassuring voice! Andrew's wife Allie came in slightly further down the line and again, we cannot fault her service. and her lovely bubbly personality - she has been such a god send assuring us and helping organise insurance, which we have been clueless about! Her advice was invaluable and has set us up really well. Andrew and Allie, what a fantastic team you both make, and we are so grateful for your help during this process!

August 5, 2024
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Rated 5 out of 5 stars

Outstanding customer service

We were recommended Hallcroft by a friend to help us with buying our first home, and we cannot thank Andrew and Allie enough for their expertise and warmth in how they supported us through what is a very stressful time! They have both been unbelievably responsive whenever we have had a question, have made themselves available at the earliest opportunity whenever we requested some advise, and lead us through the daunting unknown that first time buyers face, explaining everything as we moved forward. Andrew was always on the lookout for a better mortgage rate for us right up until completion, and gave us advice on things regarding the house move that were technically outside of what we were paying him for. Allie was equally as responsive, helpful and understanding when finding us the best deals for our building and contents insurance and life insurance. She made us feel that we weren't the only ones who find buying a first home a bit stressful and made it clear she would always be there to help in any way she could with any questions we had regarding the move. We couldn't recommend Hallcroft enough for their help and support with buying our first home!

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Outstanding service

I worked with Andrew and Allie. I always felt like I had someone to ask questions to and was always kept updated with our progress.

Communication was always prompt and received a Mortgage offer at the best rates!

Couldn't recommend more highly.

July 9, 2024
Unprompted review
Rated 5 out of 5 stars

Jayne was brilliant

Jayne was brilliant to work with - she made the process as simple as it could be and guided me through all the steps. She went above and beyond to chat at convenient times for me around work and everything was done in the time frame we agreed. I was very happy with the mortgage arrangements we came to. A ray of sunshine in an otherwise stressful process of buying a property!

May 27, 2024
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Rated 5 out of 5 stars

Jayne Johnson

Jayne has done a fantastic job for me helping remortgage my property. She is professional, prompt and gets you a great result, all while being very personable. I have no hesitation in recommending Jayne to anyone wanting mortgage advice. She is a credit to Hallcroft and the financial advisor profession as a whole.

June 3, 2024
Unprompted review
Rated 5 out of 5 stars

John was great

John was great - very knowledgeable, made everything really easy, explained everything thoroughly and clearly. Would use again!

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Service for First Time Buyers

Jayne has been absolutely fantastic. Really attentive to our needs and supportive throughout the whole process. She was able to organise a call with us within hours of our offer being accepted. As first time buyers having that support and guidance during the process was invaluable. Would absolutely recommend Jayne.

June 5, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing!

Absolutely the most amazing experience! Jayne couldn’t have been more helpful, as a first time buyer I had no idea what I was doing, and she made the experience easy, exciting and so smooth! Would definitely (and will be) recommend more! Thank you

June 3, 2024
Unprompted review
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