HalloweenForum.com Reviews 2

If you’ve ever wondered what it’s like to order a costume online and receive something that looks like it survived a post-apocalyptic candy-corn famine, allow me to save you the trouble: just order from Halloween.com.

I ordered an Olaf costume for my daughter — you know, the friendly snowman from Frozen? What arrived looked less “Do you want to build a snowman?” and more “Do you want to question all your life choices?” The costume looked so rough I half-expected it to come with a backstory and a country song.

Tags still on, hope still alive, I contacted customer service.
And then… nothing. Eleven days of silence. Eleven! At that point I wasn’t sure if I was getting a refund or if I’d accidentally emailed the Bermuda Triangle.

When they finally did reply, they asked what “deformities” the costume had.
Friend… if I listed them all, it would qualify for its own documentary.

I sent photos.
They waited an additional three days — conveniently just long enough for the return window to slam shut like a haunted house door. Impeccable timing, if I do say so myself.

So now I’m out a hundred bucks, my daughter went to her event as Elsa minus Olaf, and Halloween.com went on with their day as if they didn’t just speedrun the customer-service version of a ghosting.

Filed a complaint with the BBB, but nothing came of it.
So I’ll do the public service announcement instead:

🚨 Please, for the love of pumpkins and sanity, shop elsewhere.

Spirit Halloween? Chef’s kiss. A masterpiece in comparison.

Save your money. Save your nerves. Save yourself from receiving a costume that looks like it took a gap year on the streets.

I ordered a consume for my son. It was too big so I called to request a shipping and return label and re-order the correct size. I was told the balance from the first order would carry over to the new order and that I was all set. I waited and waited and finally attempted to use the tracking information I was given in the confirmation email. The tracking information varied, depending which link I selected (the email vs my account on their website). When I called customer service she said that the size I ordered wasn’t in stock at the time that I requested it. I asked her why I wasn’t notified and issued a refund. She said they used to send out emails to notify people but they lacked the staffing to answer and deal with all the replies they got. When I asked her to confirm for me that it was her company’s policy to take people’s money for items they didn’t have and then just not tell them about it, keeping their money, she said, “yes”. We’ll see if they issue a refund. These guys are really shady, don’t shop here.