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Hallstein Water Reviews 106

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, describing the water as delicious, clean, crisp, and refreshing, often noting its purity and the absence of microplastics due to glass bottles. The delivery service is frequently highlighted as efficient and reliable, with many appreciating the careful packaging. Reviewers also commend the excellent customer service, citing quick responses and helpfulness in resolving issues. However, some people experienced issues with damaged or leaking bottles upon arrival, and a few found the blue caps difficult to remove. There were also isolated instances of a hand pump not working or a bottle containing visible particles, leading to concerns about contamination.

What people talk about most

Product

Customers consistently note positive experiences with the product, praising its delicious, clean, and crisp... See more

Quality

People report positive experiences with quality, consistently praising the water's delicious, clean, and... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the stress-free... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the excellent customer... See more

Customer service

Clients share positive opinions on customer service. Reviewers consistently praise the excellent and flawless... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the taste of Hallstein Water. Would love it too if somehow the bottles could be recycled. May I please request that an easier method in removing the blue cap. The blue cap is not properly serr... See more

Company replied

Rated 4 out of 5 stars

I truly enjoy the swatter. It’s a real treat. I’ve decided to do for myself. The taste is delicious and clean and crisp. The one thing that would make me not buy this water anymore is it’s very diffic... See more

Company replied

Rated 4 out of 5 stars

Started off badly, unable to deliver, and double billed but eventually got it all sorted out and all is fine , love the water.


Company details

  1. Bottled Water Supplier

About Hallstein Water

Written by the company

Perfected by Nature, Delivered to You

Drawn from a protected artesian aquifer 700 feet beneath the Dachstein Mountain in Austria, Hallstein emerges pure, untreated, and naturally contaminant free. Every drop already meets—or exceeds—lab standards at the source, so we never filter or chemically “enhance” it.

The result? pH 8.3 alkaline balance and sodium below 0.5 mg/L—ideal for countering modern acidic diets and supporting an active lifestyle. Total Dissolved Solids sit at just 83 mg/L, giving Hallstein its famously crisp, almost sweet finish, while dissolved oxygen of 10.8 mg/L helps you feel invigorated after every sip. Zero microplastics, Zero PFAS, and Zero contaminants.

Sourced in limited quantities, Hallstein is available exclusively online and select hospitality partners. Our family founded Hallstein after a decade-long search for “the perfect water” and defined eight stringent parameters—minerality, oxygen, pH, nitrate, sodium, hardness, saturation index, and purity—to guide every decision we make. Only one natural source ticked all eight boxes, and you’re holding it now.

Taste the difference that precision geology and uncompromising stewardship make, then share your own Hallstein experience below. Your review helps fellow health-seekers discover water the way nature intended—and keeps us striving to raise the standard, one bottle at a time. #DrinkBetter


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

106 reviews

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Rated 5 out of 5 stars

The experience I had with this water is…

The experience I had with this water is great I wouldn’t change anything else about it, it’s great to drink anytime, anywhere, any place, doesn’t matter if it’s hot day or cold day or rainy day, any weather day doesn’t matter just drink one glass of water

March 17, 2026
Rated 1 out of 5 stars

One of the bottles contained visible…

One of the bottles contained visible white particles floating inside the water. Unfortunately, I had gifted this bottle to someone, and the appearance of the contents was extremely unpleasant and embarrassing. I was informed that it looked contaminated and unfit for consumption.
I would appreciate it if you could investigate this issue and provide an explanation. I would also like to request a refund or replacement for the defective product.

Please let me know if you require any additional details such as batch number, purchase location, or photographs.

I look forward to your prompt response

March 13, 2026
Hallstein Water logo

Reply from Hallstein Water

Dear Sefer,
Thank you for bringing this to our attention, and we sincerely apologize for the embarrassment this caused — especially as a gift.
We want to reassure you: what you observed are naturally occurring calcium carbonate particles, a characteristic (that occasionally happens) of our mineral-rich artesian water. Every batch undergoes rigorous testing and independent certification before release, and no contaminated product ever leaves our facility. That said, we completely understand that the visual appearance was unexpected and unpleasant.
We’d love to make this right. A replacement is already on its way. You’ll receive tracking information once it’s in the hands of the carrier.
If you’d like additional peace of mind, we’d welcome the batch number, purchase details, or any photos you have. This allows us to pull the corresponding test results and share them with you directly. You can send us that information on our contact email address.
Thank you for giving us the opportunity to address this — your experience matters to us.
Sincerely,
Your Hallstein Team

Rated 2 out of 5 stars

My order arrived with a broken bottle I…

My order arrived with a broken bottle I reach out on social media about it got zero response

February 14, 2026
Hallstein Water logo

Reply from Hallstein Water

Dear Jay,
Apologies for the oversight, in the future please reach out via our contact page on our website or directly by email or phone.
We will process a replacement immediately!
Sincerely,
Your Hallstein Team

Rated 3 out of 5 stars

Honest review

Online purchase was not smooth or easy. Apply pay did not work. PayPal did not work.
Shipping was perfect with one exception. The packaging is superb. It protects the bottles nicely except one time last month when the negative temperatures froze the water in one bottle and shattered it. But, the box remained intact.
The plastic security seal on the cap is not easy to remove but it is effective in confirming that the bottles were not opened by others. The cap on the bottles last year were over tightened and not easy to open. This seems to be improving now.
The taste of the water is neutral to bland with a mineral granite aftertaste. The mouthfeel is on the dry side.
The sustainability of the bottles and packaging is reasonable since both can be recycled.

February 12, 2026
Hallstein Water logo

Reply from Hallstein Water

Dear TB,
We appreciate your feedback. We are unsure why your payment difficulties occur as many clients use all those different payment capabilities. Our team will look into this.
Aside from that, yes in the extreme cold that can happen. We have also improved the bottle and cap, which our clients will be seeing in the coming months.
Please reach out to us directly if there are ever damages or any other packaging issues. Our team always replaces what is due to our clients!
Sincerely, Your Hallstein Team

Rated 1 out of 5 stars

Package is broke 3 bottles are broken…

Package is broke 3 bottles are broken and I got hurt to trash the glass

January 24, 2026
Hallstein Water logo

Reply from Hallstein Water

Dear Ahmad,
We are sorry for your experience! Yes, when glass breaks it can be sharp.
As mentioned to other clients and on our website, we always replace cases that are damaged. Please in the future reach out to us directly by email or phone!
Our team will send you a replacement ASAP
Sincerely, Your Hallstein Team

Rated 3 out of 5 stars

It’s a bit ridiculous that you sell 750…

It’s a bit ridiculous that you sell 750 bottles - for the effort & price you can’t send a bigger bottle.

January 3, 2026
Hallstein Water logo

Reply from Hallstein Water

Hi Brenden,
If you could clarify your feedback? We have the 5 gallon bottles. Yes, they are made of Tritan (a hard copolyester) but the main goal for us is to get the source water of Hallstein to our clients without any alteration. If you mean that we should sell in glass, the 5 gallon bottle would require a such a significant amount of protection without any difference in delivery of the quality we expect our clients to enjoy. The price is would also be astronomically higher based on the logistics costs. We don’t like to disappoint any of our clients but in this case it’s unfortunate that you feel this way. If you need anything else from us please contact us by phone or email.
Sincerely, your Hallstein Team

Rated 1 out of 5 stars

It’s still in the Amazon mail center in…

It’s still in the Amazon mail center in my Apt complex . So I need the shipping number to get it out . Also they never deliver to my door . I left all excellent directions ect. I weigh like 120 I can’t pick that 5 gallon jug up and carry it to my apt. If they don’t start delivering to door I’m doing away with membership.
Shipping number please ? Thank you Celeste

December 29, 2025
Hallstein Water logo

Reply from Hallstein Water

Dear Celeste,
We do not ship the 5-gallon on Amazon, so we are not sure how it would be stuck in one of their devices. That being said our team will reach out to you directly to try and resolve this issue.
In the future, please reach out directly to our team to more appropriately address any issues with shipments.
Sincerely, your Hallstein Team

Rated 5 out of 5 stars

Yummy natural spring water!!

Wow!! Amazing, refreshing, crisp, tasteful water! I actually enjoy drinking water more. You can definitely tell the difference between filtered water and fresh water from the spring. It’s definitely worth the investment. Best spring water I’ve ever tasted by far. 👍👍

July 13, 2025

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