Banner for Hallstein Water

Hallstein Water Reviews 110

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the water's taste, describing it as delicious, clean, crisp, and pure, often noting a significant difference from other waters. Many appreciate the high quality of the product, particularly the use of glass bottles which contributes to its purity and prevents microplastics. The delivery service is frequently highlighted as efficient, on-time, and stress-free, with products arriving well-packaged and in good condition. However, some people mentioned issues with the blue cap being difficult to remove, especially for water dispensers, and some experienced problems with hand pumps ceasing to work. There were also occasional reports of damaged deliveries, including broken bottles, leaking cartons, or bottles containing visible particles, though the company often promptly replaced these items. A few customers expressed dissatisfaction with delivery to their door, requiring them to retrieve heavy jugs themselves.

What people talk about most

Product

Customers had positive experiences with the product, praising its exceptional quality, clean taste, and... See more

Quality

Reviewers mention positive feedback about quality, with many describing the water as wonderful, awesome,... See more

Delivery service

Consumers generally report positive experiences with delivery service, highlighting efficient and stress-free... See more

Service

Users describe positive interactions with service, consistently highlighting excellent and exceptional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the taste of Hallstein Water. Would love it too if somehow the bottles could be recycled. May I please request that an easier method in removing the blue cap. The blue cap is not properly serr... See more

Company replied

Rated 4 out of 5 stars

I truly enjoy the swatter. It’s a real treat. I’ve decided to do for myself. The taste is delicious and clean and crisp. The one thing that would make me not buy this water anymore is it’s very diffic... See more

Company replied

Rated 4 out of 5 stars

Started off badly, unable to deliver, and double billed but eventually got it all sorted out and all is fine , love the water.


Company details

  1. Bottled Water Supplier

About Hallstein Water

Written by the company

Perfected by Nature, Delivered to You

Drawn from a protected artesian aquifer 700 feet beneath the Dachstein Mountain in Austria, Hallstein emerges pure, untreated, and naturally contaminant free. Every drop already meets—or exceeds—lab standards at the source, so we never filter or chemically “enhance” it.

The result? pH 8.3 alkaline balance and sodium below 0.5 mg/L—ideal for countering modern acidic diets and supporting an active lifestyle. Total Dissolved Solids sit at just 83 mg/L, giving Hallstein its famously crisp, almost sweet finish, while dissolved oxygen of 10.8 mg/L helps you feel invigorated after every sip. Zero microplastics, Zero PFAS, and Zero contaminants.

Sourced in limited quantities, Hallstein is available exclusively online and select hospitality partners. Our family founded Hallstein after a decade-long search for “the perfect water” and defined eight stringent parameters—minerality, oxygen, pH, nitrate, sodium, hardness, saturation index, and purity—to guide every decision we make. Only one natural source ticked all eight boxes, and you’re holding it now.

Taste the difference that precision geology and uncompromising stewardship make, then share your own Hallstein experience below. Your review helps fellow health-seekers discover water the way nature intended—and keeps us striving to raise the standard, one bottle at a time. #DrinkBetter


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

110 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Hallstein was prompt to respond to my question. Although I currently subscribe to Hallstein water, they provided their special offer to me. As a subscriber, I received a free case of water on top of my subscription! Hallstein water is excellent and I enjoy every last drop! Thank you. Marcia Taglioretti

May 1, 2025
Hallstein Water logo

Reply from Hallstein Water

Thank you for your patronage and trusting Hallstein Water as your source for optimal hydration!

Rated 2 out of 5 stars

Wrong name

Please remember the that we are a Company - send the water to : CRISSIMMO SA

not Anne Wicki Rethoret

May 8, 2025
Hallstein Water logo

Reply from Hallstein Water

Dear Anne,
We've gone ahead and made the change in our system – which you also have access to. If you ever need anything updated or have any questions, just let us know. We're always happy to help!
Warm regards,
Alexander Muhr
CEO

Rated 4 out of 5 stars

Been with H Water for some years now

Been with H Water for some years now. Happy with their service including deliveries & attending to queries.

April 29, 2025
Hallstein Water logo

Reply from Hallstein Water

Thank you for trusting Hallstein Water as your source for optimal hydration! Let us know if there's anything we need to improve on!

Rated 5 out of 5 stars

This is life water at its finest !

Simply, this is the purest, best tasting water available. It’s thoughtfully bottled, marketed & shipped.

May 6, 2025
Hallstein Water logo

Reply from Hallstein Water

We thoroughly agree! Thanks for choosing Hallstein Water as your source for optimal hydration!

Rated 5 out of 5 stars

Great Customer Service

For some reason, a number of recent shipments have been damaged in transit.Typically, it's one of the two cases that are delivered every two weeks.To Hallstein's credit, the replacement is shipped almost immediately, and arrives two days later. It's a great product/

May 2, 2025
Hallstein Water logo

Reply from Hallstein Water

Unfortunately despite our best efforts and heavy investment into sturdy packaging and bottle development, we are still at the mercy of last mile shipment couriers. We cannot control how the packages are handled once they leave our fulfillment centers, but we try our best to make it right for our customers. Thank you for your patronage and understanding!

Rated 5 out of 5 stars

The quality of the water is the best…

The quality of the water is the best that I have experienced therefore I just doubled my subscription.

April 24, 2025
Hallstein Water logo

Reply from Hallstein Water

Thank you for trusting Hallstein Water as your source for optimal daily hydration!

Rated 5 out of 5 stars

Hallstein Water is truly in a league of…

Hallstein Water is truly in a league of its own! From the moment I placed my first order, the customer service has been absolutely exceptional—friendly, responsive, and always going above and beyond to make sure everything arrives smoothly.

And the water itself? Unmatched. You can genuinely taste the difference—crisp, pure, and refreshing. It’s clear that Hallstein is deeply committed to quality at every level, and it shows in every bottle.

If you're serious about what you put in your body, Hallstein Water is worth every penny. Outstanding product, amazing team—can't recommend them enough!

April 29, 2025
Hallstein Water logo

Reply from Hallstein Water

Thank you for trusting Hallstein as your source for optimal daily hydration!

Rated 5 out of 5 stars

Halstein’s delivery and service

Water notifications are sent when shipping will arrive. Works well as we can have someone at home to receive. Boxes are very thick, preventing minimal damage. When an accident occurred, I received multiple emails to rectify the problem.

Really like the glass bottles to take on the go.

April 29, 2025
Hallstein Water logo

Reply from Hallstein Water

We've invested a good amount of resources into our packaging to secure our products deliverability, unfortunately some shipping carriers aren't as responsible with care & handling, we'll make it right at the end of the day.

Thank you for trusting Hallstein Water as your source for daily optimal hydration!

Rated 5 out of 5 stars

Usually have zero issues and the water…

Usually have zero issues and the water is fantastic.
The one time shipping destroyed the product they made it right and sent me a whole new batch no questions asked.

April 25, 2025
Hallstein Water logo

Reply from Hallstein Water

Thank you for trusting Hallstein Water as your source for daily optimal hydration!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look