Good options for encuragements and preventions. Should add a option to add your own voice and words for the dog. Should also allow changing the times between the encouragement and prevention events. T... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Halo collar 5 has arrived in the game with a significant advantage. Its rapid charging time and extended battery life mean less downtime for our pup without their guardian nearby. The GPS signal h... See more
Company replied
Right off the bat the Halo 5 has so much better battery life than our former Halo collar. Charging is a breeze with the magnetic snap-on connector. No more fumbling with USB C plugs that may slide o... See more
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⭐️⭐️⭐️⭐️⭐️ 5/5 — Major Upgrade from the Halo 3! Our dog Bleu was a proud tester for the Halo 5 collar, and we’ve been absolutely thrilled with it. The size and comfort are perfect, the battery life i... See more
Company replied
Company details
- #6 of 7 best companies in Dog Trainer
- #37 of 64 best companies in Electronics Company
- #5 of 6 best companies in Pet Trainer
Written by the company
The Halo Collar GPS Wireless Dog Fence protects your dog at home and everywhere you go by keeping them safely inside the boundaries of Halo's virtual fences using GPS technology. Easily create up to 20 GPS wireless dog fences with a few taps of your finger in the Halo Collar app - no installation or digging required! Halo is the most advanced invisible dog fence, GPS dog collar, activity tracker, and dog training solution for ultimate dog safety. Fences are stored in your Halo Collar and will work everywhere you go—in your backyard, at the park, at the beach, or anywhere else your adventures take you and your dog. The Halo Training program, which was developed by world-renowned dog behaviorist Cesar Millan, will allow you to build an amazing bond with your dog and develop positive habits that will last a lifetime. The Halo Collar works for any dog, any breed, any age, and with any owner. Today over 100,000 dogs across 350+ breeds are using the Halo Collar.
Contact info
United States
- halocollar.com
4.1
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Arnica was very helpful in…
Arnica was very helpful in troubleshooting the problem that we were having the collar. She was very thorough and answered all our questions.
May 14, 2025
Reply from Halo Collar
Thanks for shouting out our team!
fraudulent billing practices
Impossible to cancel subscription, this company intentionally makes cancellation difficult to continue fraudulent billing practices.
May 14, 2025
Unprompted review
Reply from Halo Collar
A member from our Halo Collar Success Team will be reaching out to better assist you!
Customer support was very helpful
Customer support was very helpful and efficient! I was able to get my problem solved in a few minutes and I am very happy with my experience overall with Halo.
May 14, 2025
Reply from Halo Collar
Thank you so much for the kind words! We're thrilled to hear that our support team was able to help quickly and that you’re happy with your Halo experience. We're always here if you need anything else!
I was immediately notified of a problem…
I was immediately notified of a problem with my collar and directed to a resolution. I contacted the dog park and was able to talk to a person that updated me on the status of my replacement collar. When I received my new collar instructions were easy to follow and had no problem setting it up. Great company!!! I recommend this to any dog owner.
Thanks,
Dane
April 20, 2025
Unprompted review
Reply from Halo Collar
We appreciate this feedback so much! We are always here for you and your pup!
He listened and answered all my…
He listened and answered all my questions
May 12, 2025
Unprompted review
Reply from Halo Collar
Thank you for the feedback!
Your customer service reps are great
Your customer service reps are great! I love the FaceTime like support!
May 7, 2025
Unprompted review
Reply from Halo Collar
We love to hear the support for our team! Thank you for your feedback!
We love our Halo 4 collar
We love our Halo 4 collar! It allows our Bernese Mountain Dog to roam freely on our 12 acres, while giving some parameters to where she can go. Our house is about 30' from our property line, with a neighboring home right across the line. This was creating some issues, as she tended to wander over to the neighbors quite a bit. Halo 4 has solved the problem.
I will also make an observation towards some of the negative reviews of this collar. If your dog is not trained, and does not obey verbal commands, do not expect that this will cure that. Our dog would always obey and respect the property line when we were present and holding her accountable. It was only when we left home, or left her outside for longer periods of time that she would begin to wander over to the neighbors. Halo 4 has given us a tool that essentially holds her accountable at all times, and she respects a light beep very well.
The flexibility to create a very unique shaped fence is also a great tool. Our property is not a perfect rectangle, having some odd shapes. We were able to draw a fence along our property line without any issues. We've also found the collar to be quite accurate and have had no false alarms at all.
May 13, 2025
Unprompted review
Reply from Halo Collar
Thank you so much for your thoughtful and detailed review! We’re thrilled to hear that Halo 4 has helped your Bernese Mountain Dog enjoy the freedom of your 12 acres while staying safely within boundaries—and that it’s resolved the issue with wandering to the neighbor’s property.
I was listened to
I was listened to, and my input seemed valued. Followup questions were asked and answered. The representative was friendly and engaging.
May 5, 2025
Unprompted review
Reply from Halo Collar
Thank you so much for your kind words! We’re so glad to hear that you felt heard and valued during your interaction with our team. That’s exactly the experience we strive to provide—friendly, attentive, and helpful every step of the way.
Nik was great
Nik was great
Patient and knowledgeable
I'm 80 years old so I needed someone understanding
May 13, 2025
Reply from Halo Collar
Thank you so much for your kind feedback! We’re thrilled to hear that Nik was patient, knowledgeable, and understanding—especially when it mattered most.
Terrible customer support/communication.
Placed an order over 7 business days. Have not received any order or shipment confirmation. Contacted customer support they are unable to see any status on my order, they stated they would request for someone to call me regarding my order which will take 7-10 business days to hear back. In that case I requested to cancel my order and the lady I spoke with stated she is unable to cancel my order because it's past 48hrs from when my order was placed. Wanted to give Halo a chance after reading reviews regarding their extremely poor customer service. I should have taken those warnings more seriously. The lady I spoke with was very kind, but ultimately customer support is waste of time because they are unable to help you in any way and if they can it will be 7-10 days before you hear back.
May 13, 2025
Unprompted review
Reply from Halo Collar
I am so saddened to hear about your experience. Our management team is in contact and we look forward to resolving
Very helpful and was able to resolve…
Very helpful and was able to resolve issue quickly
May 13, 2025
Reply from Halo Collar
Thank you for your feedback!
Complete resolution to our issue
So thankful for the quick connection to help as well as complete resolution to our problem.
May 13, 2025
Reply from Halo Collar
Thank you for your feedback!
Reply from Halo Collar
Thank you for the feedback!
Quinn did a great job and was very…
Quinn did a great job and was very helpful in getting a warrenty filed. Very personable as well!
May 12, 2025
Reply from Halo Collar
Thank you so much for shouting out our team!
Halo Warranty Replacement!
Quinn made getting a replacement collar painless for me! My battery stopped charging and as a dog momma, not being able to keep tabs on my fur baby makes me worried! Thank you Quinn for getting me and my pup taken care of!
May 12, 2025
Reply from Halo Collar
So glad Quinn could make the process smooth for you! We know how important it is to keep your pup safe and connected. Thanks for the kind words!
Reply from Halo Collar
Nothing makes us happier than knowing you and your pup are safe. Huge thanks for the kind feedback
your staff is exceptional
your staff is exceptional. You should know that!
Everybody has been able to help me or facilitate whatever needed to be done for my three dogs so I’m very happy
April 24, 2025
Unprompted review
Reply from Halo Collar
Your support means the world to us. Thanks for taking the time to leave a review!
Reply from Halo Collar
Thank you for your feedback!
Reply from Halo Collar
Thank you so much for your kind words! We're thrilled to hear that Quinn was able to help and get things resolved for you. We'll be sure to pass along the praise—they will appreciate it!
Thanks for being part of the Halo Pack.
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