Hampshire Generators Reviews 291

I ordered a generator through B&Q website, they don't keep the size of generator in stock, it came from Hampshre Generators, yes great delivery, then had a problem with generator, that's when the problems started, one & half months trying to return the generator emails backward and forward, still nothing, started phoning, eventually got hold of Lucy, still waiting for generator to be picked up, I now have had to buy another generator as bank holiday weekend is here, have asked for a refund, all I get is apology one & months worth now even apology on phone conversation, I still have a broken generator, i will never buy from them at again, so be warned.

Review might be wrong - confusion over delivery?
Ignore it and I will update if it all goes ahead okay in the end.
I ordered a power station which was shown as in stock. I got an immediate email telling me they were out of stock which means they knew it was out of stock when I placed the order so it was falsely advertised (which is illegal). At some stage they then cancelled the order WITHOUT TELLING ME and I only discoevered to day because I happened to log into my PayPal account! So I have been left with a show to attend this weekend and no power. Do NOT believe their marketing hype - they have no integrity - deal with them at your peril.

Lucy was fantastic with helping me my warranty claim

My power ststion developed a fault and Hampshire Generators took care of everything arranging the pick up to send it away for repair and getting it back to me, The comunication throughout was also great

Great customer service. I had an issue with my generator and because it was still under warranty they organised collection and drop off and got the issue fixed. They've been very helpful from start to finish. I was in contact with a lady called Lucy and she has been incredible. I would highly recommend this company.

All staff have been extremely helpful with queries I've had.product is excellent.

Unfortunately I ordered the wrong power station. Lucy arranged the return and refund. Would definitely recommend. I'll do my research and order the right one now.

I purchased the Excel 10kw enclosed diesel generator recently and it was sent out a couple of days later. Unfortunately the unit was damaged during transit, so I immediately rang Hampshire generators who asked for photos of the damage and the serial number of the generator. They were extremely helpful in offering me either immediate repair or a replacement as soon as one was available. As the damage seemed quite significant and I was not sure of any long-term effects this might have, so I asked for a replacement. I was fully informed of a due delivery date which I accepted. The correspondence with the company was excellent and was kept fully informed of progress along the way, so I would not hesitate to recommend them. The generator itself seems very solidly built and cheaper than others of the similar output, with heavy metal framework a solid engine and generator and simple controls. With regular maintenance at the given times this unit should last many years. I bought the unit as an upgrade for my off grid workshop requiring an average output of 6kw at 32amps, only running for about 15 hours a week.

The timeliness of the response, postage and communication from hampshire Generators was excellent

Highly recommended, super customer service, prompt reply, before and during purchase and next day delivery for Bluetti AC300.
I hope good service provisions will carry on if anything goes wrong during the next warranty period of 4 years.

Possibly the worst company I’ve ever had to deal with. Sold me a faulty product - wouldn’t replace or fix it even though it was under warranty. Told me months worth of lies, lost me a lot of income. Don’t waste your money.

Your help with sourcing the replacement part was persistent and patient. Many thanks.

Great service from the company. Andy and Lucy absolute stars. Cant thank you enough. Highly recommended

Ordered on Monday, delivered on Wednesday. Excellent service and buying experience. It’s nice when companies do what it says on the tin. Top marks and thank you. 👍

Excellent company to deal with. 5 star customer service, reliable and fast. Highly recommended.

Great service from Hampshire Generators and Lucy Miller. My Bluetti AC240P developed a fault and Lucy contacted Bluetti and arranged for it to be collected to be inspected. Unfortunately it couldn't be fixed and I now have a new one! Only buy a Bluetti product from an authorised dealer!

I need a reliable generator to top up marine batteries during winter months when there is limited solar available.
Contacted Hampshire Generators, they were quick to respond and the unit I bought was on promotion with a 2 year warranty.

Great service, great price and the generator has done over 20 hours work in the 4 days since I bought it without missing a beat.

I had previously bought a new generator online from a retailer, no workshop and no expertise. The unit quickly failed and even with a refund I lost money as well as time. Hampshire Generators has the workshop and expertise to ensure only good quality machines are stocked.

Cannot recommend Hampshire Generators enough 👍

I would like to comment on the after sales service provided by Lucy as she has been really helpful. I enquired about returning one of the items I had purchased as it was surplus to my needs and Lucy responded to my email very quickly, explaining the process and then following up with me so she could look out for the returned item and refund the money. I have never received such an efficient after sales service. I would definitely recommend this company. Thank you Lucy.

Exceptional Service - Lucy made the warranty process seamless!
​Rating: ⭐⭐⭐⭐⭐
​I recently had to process a warranty return for my EcoFlow unit, and I cannot recommend Hampshire Generators enough. Dealing with warranty claims can often be a headache, but this was the complete opposite.
​A massive thank you to Lucy, who handled my case. She was absolutely brilliant and helped me every single step of the way. Her communication was clear, she kept me updated throughout the entire process, and she made sure everything was resolved quickly and professionally.
​It’s rare to find such high-quality customer service these days. If you're looking for a company that actually stands by the products they sell and treats their customers with genuine care, look no further.
​Pros:
​Professional and knowledgeable staff.
​Fast response times.
​Stress-free warranty handling.
​Would you like me to tweak any specific details, or should I generate a second version with a slightly different tone?

I highly recommend buying your generator from Hampshire Generators. I had a problem months after purchase and thought I’d be on my own, but I contacted them anyway and their customer service was amazing. They followed up, made sure everything was fully resolved, and sorted the issue within days with no hassle — even replacing the part I needed. Huge shout out to Lucy, hands down the most helpful customer service I’ve ever dealt with!