Hampshire Generators Reviews 

Ordered on Monday, delivered on Wednesday. Excellent service and buying experience. It’s nice when companies do what it says on the tin. Top marks and thank you. 👍

Excellent company to deal with. 5 star customer service, reliable and fast. Highly recommended.

Great service from Hampshire Generators and Lucy Miller. My Bluetti AC240P developed a fault and Lucy contacted Bluetti and arranged for it to be collected to be inspected. Unfortunately it couldn't be fixed and I now have a new one! Only buy a Bluetti product from an authorised dealer!

I need a reliable generator to top up marine batteries during winter months when there is limited solar available.
Contacted Hampshire Generators, they were quick to respond and the unit I bought was on promotion with a 2 year warranty.

Great service, great price and the generator has done over 20 hours work in the 4 days since I bought it without missing a beat.

I had previously bought a new generator online from a retailer, no workshop and no expertise. The unit quickly failed and even with a refund I lost money as well as time. Hampshire Generators has the workshop and expertise to ensure only good quality machines are stocked.

Cannot recommend Hampshire Generators enough 👍

I would like to comment on the after sales service provided by Lucy as she has been really helpful. I enquired about returning one of the items I had purchased as it was surplus to my needs and Lucy responded to my email very quickly, explaining the process and then following up with me so she could look out for the returned item and refund the money. I have never received such an efficient after sales service. I would definitely recommend this company. Thank you Lucy.

Exceptional Service - Lucy made the warranty process seamless!
​Rating: ⭐⭐⭐⭐⭐
​I recently had to process a warranty return for my EcoFlow unit, and I cannot recommend Hampshire Generators enough. Dealing with warranty claims can often be a headache, but this was the complete opposite.
​A massive thank you to Lucy, who handled my case. She was absolutely brilliant and helped me every single step of the way. Her communication was clear, she kept me updated throughout the entire process, and she made sure everything was resolved quickly and professionally.
​It’s rare to find such high-quality customer service these days. If you're looking for a company that actually stands by the products they sell and treats their customers with genuine care, look no further.
​Pros:
​Professional and knowledgeable staff.
​Fast response times.
​Stress-free warranty handling.
​Would you like me to tweak any specific details, or should I generate a second version with a slightly different tone?

I highly recommend buying your generator from Hampshire Generators. I had a problem months after purchase and thought I’d be on my own, but I contacted them anyway and their customer service was amazing. They followed up, made sure everything was fully resolved, and sorted the issue within days with no hassle — even replacing the part I needed. Huge shout out to Lucy, hands down the most helpful customer service I’ve ever dealt with!

Excellent customer support with a defective item. New item delivered to my door after liaising with warranty staff. Thank you!

Terrible customer service advertise item in stock when quite clearly isn’t

Ordered a Excel Power XL3000E 3kW Open Frame Petrol Generator , arrived as scheduled.
I emailed a query regarding the engine oil when preparing the engine before starting . Very quick reply. Excellant advice and offer of support if needed.
Engine started . All Good. Thanks to Lucy from Hampshire Generators.....

Every thing was so easy from ordering to delivery and easy to track the delivery
If there is any problems the staff are always very helpful and quick to respond with any questions or concerns I will definitely recommend them to anyone who was looking to get a generator

Great service, excellent products.

I have had two problems with a bluetti power pack and Hampshire Generators arranged everything. Everything went really smoothly.

Unfortunately I had a mechanical issue with a product I purchased. However, the team were fantastic firstly in trying to diagnose it remotely and the subsequent return of the generator and solution. Comms from Lucy Miller wee great!

Excellent prices and really good customer service, highly recommend 👍

Small mix-up to start with my order but was very quickly resolved, so overall very pleased with the service and help.

Bought a small 2.2kva generator, after a month we had a manufacturing issue with it. Contacted the company and it was sorted over a 3 day period. Sent the faulty one back and had a replacement sent out. Couldn’t fault the service. Thank you guys.

Had problems with a new purchased unit. The after sales staff were very helpful in resolving this issue. Would recommend this company.

Had an issue with our Anker power station which was luckily still under warranty. Although the process was somewhat lengthy, due to the requirement to liaise with Anker on the warranty side, Hampshire were always good at keeping in touch and assisting in getting a resolution.

Received excellent customer service from the aftercare team - namely Lucy, who ensured I got an issue fixed as soon as possible. Everything from the first point of contact when I first rang, the staff were polite and listened to the issue and promptly organised a solution. The collection of the generator and all communications through out until re delivery were quick and I wasn't left awaiting a reply. I always knew what was happening and if I did have any questions Lucy found out the answer for me.