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Review summary

Created with AI, based on recent reviews

Considering 239 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often mentioning that issues are resolved swiftly and efficiently. However, some customers also noted issues with communication and responsiveness, experiencing delays in getting repairs addressed and feeling ignored. A few other people also felt that the company lacked accountability and that management did not always take ownership of their advice, leading to dissatisfaction with the service provided.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, often highlighting professionalism,... See more

Response time

People report positive experiences with response time, noting that issues are dealt with quickly and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the prompt, efficient, and... See more

Location

Reviewers mention positive feedback about location, with many customers appreciating the support received for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Patryk has been our property manager for nearly two years. Every issue is dealt with quickly and communicated well, even if the resolution isn’t in our favour. Our latest request was answered and res... See more

Rated 5 out of 5 stars

A big thanks to Gary, Grant and the team at Hamptons who successfully sold our house in St Albans earlier this year. Our initial meeting with Gary was very reassuring; he clearly knew the market well... See more

Rated 5 out of 5 stars

Viewing the property, liaison with landlord and getting in has been great. I wanted to add the property management team at Hamptons has been amazing. Special mention goes to Saima who is managing our... See more

Rated 5 out of 5 stars

Our current tenancy with Hamptons is coming to an end soon and our property manager, April Keane, has been amazing throughout our 2-year tenancy. She’s extremely responsive and very helpful, we’ve nev... See more


Company details

  1. Real Estate Agents

Written by the company

Hamptons offers an extensive portfolio of UK and international property, marketed via our 85 offices. Our services include sales, lettings, residential developments, property management and mortgages. We are continuing to expand both locally and internationally, positioning ourselves as one of the most valuable residential property groups in the world.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Replied to 17% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Outstanding Service

Mel and her team at Hamptons in North Dulwich were outstanding throughout the sale of our property. Even during a period when selling was far from straightforward, they worked tirelessly and ultimately secured the price we were hoping for on our home in Herne Hill. Their professional service and commitment truly impressed us, and we would highly recommend them for any property sale or purchase in the Dulwich or Herne Hill area.

June 27, 2025
Unprompted review
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Rated 5 out of 5 stars

Thank you!

I was extremely lucky to have Hamptons manage the property that I have been renting for a few years. In particularly, Saima Hasib was an irreplaceable link in communication - thanks to her attention to detail, professionalism and willingness to go an extra mile if needed, my experience has been smooth and enjoyable. I am delighted to have worked with Saima and the team, and grateful for Saima's exceptional level of support, positive attitude and friendly approach.

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Incredibly happy with Hamptons Balham

We have been incredibly happy with our experience of selling our house through Hamptons Balham. Tom and Jack were the main estate agents we worked with. Also loved their photographer Bo who spent over an hour and a half getting excellent photos and a detailed floor plan (a lot of estate agencies won’t spend that type of money and time on the house marketing). Davina was also fab.

The advice we were given was spot on and in a difficult buyers market we managed to get 5 offers on our house after our open house (meaning we only had to tidy the house once), £20,000 above asking price and chain free buyers. Hampton’s also helped us to go from offer to completion in 12 weeks (which was just what we wanted…in time for Christmas). We were in an unusual situation because we already knew where we wanted to buy, and had a very limited timeframe in which to be able to secure the place and Hamptons made it happen!

Loved the WhatsApp group they created for communicating. Loved that we were given all of their individual phone numbers (again a lot of estate agencies don’t give out these numbers so you are stuck ringing through reception). Communication, advice, marketing, pricing and sales were all excellent.

Felt like we were in very safe hands. Never felt I had to chase up to get to exchange and completion, Jack was always on the ball.

Couldn’t be more pleased and I’ve recommended Hamptons Balham to many of my friends!

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Ines Riou is a star

One individual, Ines Riou, got the sale over the line in a very difficult market. She was tireless in dealing with multiple problems and kept me informed every day.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

A big thanks to Gary, Grant and the team

A big thanks to Gary, Grant and the team at Hamptons who successfully sold our house in St Albans earlier this year. Our initial meeting with Gary was very reassuring; he clearly knew the market well and never descended to "sales pitch speak". Grant negotiated well with potential purchasers. Despite the market being in an odd place, we managed to get two offers for our house and the sale was very smooth. I would thoroughly recommend Hamptons.

October 31, 2025
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Rated 5 out of 5 stars

Hamptons Ealing

My experience of Hamptons has been positive throughout my tenancy. Mya Miller (Ealing) is an excellent property manager who always answered my queries and worked hard to try and resolve any issues I had. She is professional, understanding and will always do her best to try and help you which I greatly appreciated.

December 1, 2025
Unprompted review
Rated 4 out of 5 stars

Old Listed Country House

Very friendly and approachable team. Willing to adapt to our requests, listen and respond. Very good brochures printed. Online advertising constantly up dated and feedback. We were told about viewings in good time and also given ideas regarding what we could do to improve the house. They were all very diligent and hard working. Hamptons in Headington lead by Heather were extremely good estate agents and they all Genuinely wanted to sell our house and were extremely professional.

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

Sale and rental experience

I have used Hamptons both for a sale and rental. The sales team In Alton Hampshire were awful. They disregarded my instructions, were patronising and rude to me and liaised with the buyer without informing me. Some of their actions behind my back almost collapsed the sale. I felt pressurised to accept an offer. The whole experience was something I never want to repeat. In terms of the rental, they refused to problems with the property despite repeated requests and then charged me for the repairs from my deposit. Absolutely dishonest.

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

Top service

Top service. Very understanding, professional and friendly and quick to respond team.

December 3, 2025
Unprompted review
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Rated 5 out of 5 stars

Quick resolution

Danish in the property management team quickly resolved some issues we had with the house we are renting. His communication was great and he looked to resolve them as soon as he could, following up to make sure they were resolved with the contractor.

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great team

I recently moved into a rental property in Iver in August 2025, managed by Hamptons – Gerrards Cross Lettings, and the entire experience has been exceptionally honest, smooth, and professional.

From the very beginning, Jake Finch provided outstanding support. He was my first point of contact and demonstrated honesty, professionalism, and genuine care throughout the entire process. From the initial viewing to the final move-in, he communicated clearly, answered every question with patience, and ensured that every step was handled efficiently and effectively. His positive attitude and commitment to delivering a reliable service made the whole transition significantly easier. Jake’s approach truly stands out and reflects very well on Hamptons.

The property manager, Andzelika Pilewska, has also been remarkable. She is extremely efficient, organised, and highly responsive. Every issue or query I have raised has been resolved quickly and without the need for any reminders. Her professionalism and attention to detail give a strong sense of reassurance, and it is clear that she takes great pride in providing excellent service and support to tenants. Her ability to manage matters promptly and smoothly has made settling into the property much more comfortable.

I am genuinely pleased that I chose this property, especially knowing that it is supported by such capable and dedicated individuals. I truly appreciate the efforts of both Jake and Andzelika for ensuring that the process was well managed and that any concerns were promptly addressed.

I am grateful for the service provided and highly recommend Hamptons – Gerrards Cross Lettings for their professionalism and reliability.

November 22, 2025
Unprompted review
Rated 5 out of 5 stars

Danish is by far the most helpful…

Danish is by far the most helpful estate agent I’ve met. As my property manager, he has handled every issue with patience, professionalism, and efficiency. No matter the concern, he always finds a solution quickly and ensures everything runs smoothly. His dedication, attention to detail, and willingness to go the extra mile truly set him apart. I highly recommend Danish to anyone looking for a reliable and proactive property manager!

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Hamptons Marlborough’s knowledge of the market was…

Hamptons knowledge of the market was perfectly suited to an unusual and therefore possibly difficult sale. Professional , polite and with great communication throughout I seriously cannot find fault… I would highly recommend Marlborough Hamptons with a special mention to Andrew Llewellyn who was there from the beginning to the completion!
Thank you!

October 24, 2025
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Rated 5 out of 5 stars

Good property management

We have rented our flat through Hamptons for a number of years. Harjeet has been our property manager. At all times she has been responsive and professional. Always friendly and always helpful. I could rely upon her to sort any issues out

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

I was helped by Danish Ashraf who works…

I was helped by Danish Ashraf who works for Hamptons to arrange the problems I had in my apartment.
He had contacted the right company to quickly resolve them.
Hopefully the next time I could get back to him for help.🙏

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

I rent my property through Hamptons

I rent my property through Hamptons. I have received excellent service from Harjeet my property manager. She has been very efficient and any issues are dealt with promptly. She has given me guidance, help and care throughout my tenancy. Thank you Harjeet.

November 6, 2025
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Rated 5 out of 5 stars

My experience with Hamptons lettings…

My experience with Hamptons lettings agency in Windsor has been very positive over the last two years. Patryk has been really helpful and he always tries to find the best solution to help me as a tenant. Overall, they are a very professional agency.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Good Service

We are managed by Danish and he's always been extremely helpful whenever there is an issue at the flat, we have a prompt response and communication. Thank you!

October 26, 2025
Unprompted review
Rated 5 out of 5 stars

Experiences renting a flat managed by Hamptons

I have been renting a flat managed by Hamptons and compared to my experience with number of other property managers, they are very responsive, helpful and flexible. Any issues I’ve had in the flat have been resolved super quickly - particularly our property manager Danish Ashraf has been super helpful throughout. Would happily recommend Hamptons.

October 24, 2025
Unprompted review

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