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Review summary

Created with AI, based on recent reviews

Considering 239 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often mentioning that issues are resolved swiftly and efficiently. However, some customers also noted issues with communication and responsiveness, experiencing delays in getting repairs addressed and feeling ignored. A few other people also felt that the company lacked accountability and that management did not always take ownership of their advice, leading to dissatisfaction with the service provided.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, often highlighting professionalism,... See more

Response time

People report positive experiences with response time, noting that issues are dealt with quickly and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the prompt, efficient, and... See more

Location

Reviewers mention positive feedback about location, with many customers appreciating the support received for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Patryk has been our property manager for nearly two years. Every issue is dealt with quickly and communicated well, even if the resolution isn’t in our favour. Our latest request was answered and res... See more

Rated 5 out of 5 stars

A big thanks to Gary, Grant and the team at Hamptons who successfully sold our house in St Albans earlier this year. Our initial meeting with Gary was very reassuring; he clearly knew the market well... See more

Rated 5 out of 5 stars

Viewing the property, liaison with landlord and getting in has been great. I wanted to add the property management team at Hamptons has been amazing. Special mention goes to Saima who is managing our... See more

Rated 5 out of 5 stars

Our current tenancy with Hamptons is coming to an end soon and our property manager, April Keane, has been amazing throughout our 2-year tenancy. She’s extremely responsive and very helpful, we’ve nev... See more


Company details

  1. Real Estate Agents

Written by the company

Hamptons offers an extensive portfolio of UK and international property, marketed via our 85 offices. Our services include sales, lettings, residential developments, property management and mortgages. We are continuing to expand both locally and internationally, positioning ourselves as one of the most valuable residential property groups in the world.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Replied to 17% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Highly recommend Hamptons

We used Hamptons, Alton to sell our property. We highly recommend the calm professionalism of Adam, Peter and Dean in doing their best to produce a regularly updated brochure and point out the highlights/selling points of our property. Lovely people to deal with. Thank you.

October 9, 2025
Unprompted review
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Rated 5 out of 5 stars

I Happy Landlord that lives in Australia.

I have been renting my property out in Windsor with Hamptons for over 18 years as I live in Australia. They have always been fantastic and make sure my house looks even better than when I lived it. Great at vetting tenants and keeping up to date with maintenance issues. They keep me happy and my tennant happy. Current property manager is Patryk who is great , very responsive and effective.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Review

Danish Ashraf is a great property manager, quick to respond to queries and to solve any issues/problems that may arise

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Very good service

Daniel Johnson [Hampton's St Alban's] has been intrepid in following up a number of difficult challenges arising from the rental of our flat. He is committed to helping both property owner and tenant resolve differences and move on to successful outcomes. Daniel is polite and professional. I can fully recommend his work and the work of his company.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Very responsive and helpful

Very responsive and helpful to us as tenants, which is really appreciated. Madeleine Turns has been an excellent property manager and has helped us to sort any enquiries or issues quickly. Thanks!

October 6, 2025
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Rated 5 out of 5 stars

Great service from Hamptons Caterham

Carrie and Anna at Hamptons Caterham were brilliant! Very friendly, clear, communicative and honest team throughout the whole house sale process. After months of not finding the right buyers, Hamptons quickly found us our buyers and with a respectable offer - we couldn’t be happier. Would not hesitate to recommend them.

October 3, 2025
Unprompted review
Rated 1 out of 5 stars

Extremely unprofessional company

Extremely unprofessional company, communication is non-existent. Tried to get in contact via text, email and calling (for an entire month!). Even left messages. Absolutely no interest in responding

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

The house we have rented through the…

The house we have rented through the Parsons Green office has been a great experience from the beginning. We haven’t rented in a number of years but are doing so while renovating our own house. The property is managed by Hamptons through the help and expertise of Danish at their property management. Everything issue is dealt with efficiently and politely through Danish making our lives so much easier! I can trust that it will be done always, thank you Danish.

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

A very professional company with a…

A very professional company with a personable and approachable team. I was at first apprehensive with renting out my home. I was put at ease and the process fully explained to me. They found a lovely family which matched with my requirements perfectly.
Jenny in the Property Management has always been helpful and very prompt with her communication. Thank you for looking after me. Would have no hesitation with recommending this team.
Julia

September 28, 2025
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Rated 5 out of 5 stars

Hamptons are a highly recommended company

I have been dealing with Hamptons for the last 10 years, both for lettings in London (Ealing) and Cirencester. They are a very professional company, they are proactive, give excellent advice and are quick to respond to any issues and work really hard. Thank you to all at Hamptons! I would like to mention the following people. In London, Aaliyah Joumana and Aman Shahid from the lettings team, and Anca Ciobanu and Mya Miller from the property management team. In Cirencester, Justin Partt and Abi Piercy from the lettings team, and Jennifer Powell from the property management team. Thank you! I highly recommend Hamptons.

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience

We just sold our house with Hamptons in Tunbridge Wells and Deborah and her team were always on hand to help and kept us informed. We would highly recommend her and her team.

September 18, 2025
Unprompted review
Rated 1 out of 5 stars

Awful customer engagement.

Terrible service from a buyers perspective dealing with the Cirencester office. Made an offer and absolutely no feedback even after chasing them.
Extremely disappointing that basic customer service seems so far from being an important part when buying or selling a house.
We now know who we would not want to sell our house !

August 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Thank you Danish!

So grateful to Danish Ashraf who manages our property for us. He is incredibly capable, professional and it is always an absolute pleasure to talk to him on the phone. If I could give him 6 stars, I would!

September 17, 2025
Unprompted review
Rated 1 out of 5 stars

Total Fraud

I recently moved out of Crawford Buildingand had a very frustrating experience with the property manager, Brooke, and the management company.

My deposit was unfairly withheld for weeks after moving out on 22 August 2025.

The manager falsely claimed large items (a couch and keys) were missing, only to later admit they had them after I involved third parties.

Their communication was sloppy and confusing — including out-of-office messages with the wrong dates, making it impossible to know who was handling my case.

Only after escalating through the Tenancy Deposit Scheme (TDS) and sending a formal written demand did I finally get most of my deposit back.

In the end, I received £1,980 of £2,800 — but only after a month of unnecessary stress, misinformation, and chasing. The management company made what should have been a simple process incredibly difficult.

If you’re considering renting through them, because you have no choice, be prepared to fight hard for what you’re legally owed. Keep everything in writing, document your check-in/out carefully, and don’t be afraid to escalate through TDS or the courts if necessary.

September 17, 2025
Unprompted review
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Rated 5 out of 5 stars

Many thanks, Selen Hurbas.

Many thanks Selen Hurbas from Hamptons for taking care of our property in London. You have been extremely professional and completely on top of all issues related to the tenancy. Much appreciated.

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

Good experience as house buyers

We weren't direct customers of Hamptons, but we bought a house where the seller was represented by Andrew Gartan of Hamptons in east London. The purchase itself took a while to push through, but Andrew was always quick to take action without being pushy. I would be happy to have him represent us on a house sale.

June 10, 2025
Unprompted review

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