Hanaacollection Reviews 

57
•
TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Order had been delayed, so i emailed to enquire. Outlook postmaster says delivery failed, clearly a fake/incorrect email address given on their "contact us" link. Judging by all the other reviews b... See more

Rated 1 out of 5 stars

FAKE COMPANY.. AVOID.. AVOID..AVOID!!... Wouldn't even give a 0 Star Rating. Order never recived. Now been chasing over a month for updates of and dispatch confirmation. This merchant never gets bac... See more

Rated 3 out of 5 stars

I made a large order of abayas, which took 20 days to arrive. I did worry if it was a scam at one point because I had received no emails back when I queried the delay. However, apart from the lack of... See more

Rated 1 out of 5 stars

I purchased an Amelia Abaya at £69.99 thinking I'd get what I paid for. Buttons weren't even stitched on properly/professionally. The fabric wasn't all that. Communication was terrible. It... See more

Company details


Contact info

1.3

Bad

TrustScore 1.5 out of 5

57 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(57)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

SCAM DO NOT BUY

Order had been delayed, so i emailed to enquire.
Outlook postmaster says delivery failed, clearly a fake/incorrect email address given on their "contact us" link.
Judging by all the other reviews being negative (despite the one positive review which looks sketch), I think it's safe to say these guys are scammers.
It looks like they continuously make a brand and sell a little, then steal people's money and start over with a new brand name.

May 4, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

They are a scam

They are a scam! Ordered from them, never received my product. Not only that, they disabled comments on all their social media, their sit doesn’t work, they don’t reply to emails or any messages. Will be disputing this transaction through my credit card.

August 4, 2021
Unprompted review
Advertisement
Rated 1 out of 5 stars

SCAMMERS

I had ordered 3 abayas totalling £200 in March 2021, I asked how long the abayas would take to arrive I was told 3-4 weeks. It is now July and haven’t received any responses to emails so I have reported to the bank. DO NOT ORDER FROM THIS COMPANY!! They take your hard earned money and don’t even have a conscience that we’re here trying to buy modest clothing . Shame on them

July 3, 2021
Unprompted review
Rated 1 out of 5 stars

Horrible company!

Horrible company!! They steal your money and never provide you with the product you pay for. They lied to my bank as well regarding my order that I never received.

June 17, 2021
Unprompted review
Advertisement
Rated 1 out of 5 stars

Zero Stars

If I could give this place zero stars I would! terrible company and I bet they know it that's why it's impossible to contact them.
ordered an abaya for my sister for Eid and it never arrived. No communication or anything from this company.
anyways i have raised a dispute with my bank they can deal with it and

June 7, 2021
Unprompted review
Rated 1 out of 5 stars

Poor quality, overpriced, and bad customer service.

Cheap overpriced items. Horrible company to work with, they don't reply to emails or texts and they DO NOT ACCEPT RETURNS just exchanges which is illegal for a UK online business!!! as a customer you have the right to return items you have not seen in person within 14 days. Their website says you can return items within 7 days, but they dont reply to emails making that impossible. in the fine print it says items returned can ONLY BE EXCHANGED NOT REFUNDED. scam!!

May 25, 2021
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS

This was once a legit company who now appear to be scammers.
Bought an abaya 3 weeks before Eid hoping it would arrive by then. I tried calling them via the facebook number and left many emails but they do not respond. It appears on company house the company HANA COLLECTION LTD was dissolved in 11 April 2017 then they started the company HANA'S COLLECTION LTD back again in 12 August 2020. So something dodgy is going on.
I would advice everyone who paid to dispute the payment with your bank saying you have not received the item and the company are not communicating and may now be dissolved.

May 21, 2021
Unprompted review
Advertisement
Rated 1 out of 5 stars

Don't order from this company their fraudsters

I placed an order a month ago 2 abayas, I have been emailing, written text messages or even call them on their fake number the reason I said so because of never answer to your calls neither to bother to reply to your emails or text messages.
I will report them to my bank.
They are really quick on taking people's money and never send your items.
Very disappointed.

May 7, 2021
Unprompted review
Rated 1 out of 5 stars

Appalling!

I placed an order of abayas 2 weeks before the start of Ramadan hoping to wear them during the holy month... It is almost the end of Ramadan now, and my order still hasn’t arrived. The website has no contact number to make an enquiry and the email address bounced back.
Shockingly disgraceful! Do not order anything from these guys!

May 4, 2021
Unprompted review
Rated 1 out of 5 stars

So disappointed

So disappointed. I have been waiting for months and i never got my abaya! I tried emailing them and i never got my response. So shocked about how many people had the same experience, wish i had seen these reviews sooner.

April 29, 2021
Unprompted review
Rated 1 out of 5 stars

The complete lack of communication make…

The complete lack of communication make this company the worst I've ever bought from. No response after emailing to ask about the dispatch update, no dispatch notification, however, they respond if you mention a refund. Unsure whether they actually sell products, feels more like a scam company.

April 20, 2021
Unprompted review
Advertisement
Rated 1 out of 5 stars

SAVE YOUR COINS SIS

I ordered from them an abaya in June 2019 & it came on time with no problems. Now, it seems that 2020 took a turn for them as I ordered Aug 2020 and never received my dress! I went to check their Instagram and SO many people on their comments had the same issue and were asking for their orders, I knew then I was scammed since they NEVER replied to any emails or comments. Soon after they disabled commenting on any posts lol, such a classy way to deal with fraud.

They now have the audacity to post TikToks and lie to more people. After commenting on their videos to warn other girls I got blocked. In sum, don't buy from them, go to abayabuth,modanisa or aaliyah collection.

April 5, 2021
Unprompted review
Rated 1 out of 5 stars

They too quick to take your money

They too quick to take your money, no communication whatsoever, emailed, phones, they always online on Instagram but too busy to reply to my messages! Ver poor business, waiting to receive my purchase I ordered February 2021! Never Again Inshallah!

April 3, 2021
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look