Hanataba Reviews 3

The fact that you have to pay import costs is clearly stated on their website, and you need to check for yourself how this applies in your country. So I don't think the reviews about import costs are justified.

But I ordered the candle vases and unfortunately they were broken when I received them, what can happen, since it's glass. Now I'm trying to get in contact for 2 weeks but they're not responding.

Update:
The day after I posted this review, I received an email saying they hadn’t received my initial emails and had immediately sent a new set. I received it just a few days later. I’m obviously very happy about it, but it’s a shame it happened again after I posted a review.

The products themselves are lovely and good quality—there’s nothing bad to say about them!

Beware the massive additional costs!
I did a relatively big order (around £250 on products so not massive parcel wise) and already had to pay £34 delivery. Then after everything went through DHL informs of a £78 customs charge. Apparently Hanataba say I should have checked the T&Cs and my country’s regulations and take no responsibility for any heads up/ reminder/ watch out for additional costs.
Really take the joy out of this treat I bought as gifts. So plan to double your expense on delivery or stay under the £135 customs free threshold. So poor.
T