Handicare Stairlifts UK Reviews 

Excellent service, could not fault it.
Thank you for you for your commitment to a customer . All staff are were helpful from the beginning to the end.
Thank you, I will certainly recommend you to my friends.

First let me be clear, my Handicare 4000 Perching Stairlift was supplied and fitted by a 3rd party supplier. It is a heavier duty stairlift, designed to take heavier people, so one might imagine that it would be supplied with a longer lap-belt, as heavier people tend also to measure more around the hips, but this common sense solution appears not to be something that they want to know about!

The perch does not come with an anti-slip or fabric cover, and nor do they supply one to purchase as an extra. As a result I am constantly slipping off it, which feels dangerous. I have secured some foam to the seat, with rubber bands, as a temporary fix, but I'm currently looking into creating a more permanent solution.

The seat issue would be less problematic if the footrest was also not slippery. I am told it used to be carpeted, but was changed to a moulded plastic to facilitate cleaning. It is a shame that safety was not considered, as my slippered feet could not get a grip, until I bought some anti-slip self adhesive tape, with a surface like rough sandstone. Now my feet no longer slip, making me less afraid to use the equipment.

I tried to pass my findings on to Handicare/Savaria's Customer service team, so that they could pass my comments on to their management, and consider resolving them in the future. When I worked in Customer Service I was trained that Complaints were an opportunity to Learn and Improve, but this was not my experience with Handicare's team. I was rudely told that I should complain to the Installers, and then when I explained that I had, and they explained that they installed the equipment was as provided by them, they repeated that it was not their problem, and cut me off. I tried again, with a different member their of the team, but the result was the same, despite my only wanting them to record my observations, and consider them when designing future "improvments" to their stairlifts, as the stairlift, as designed and supplied, was, in my opinion, quite dangerous without any modifications! Manners cost nothing, and cutting off a polite, non-swearing, customer without registering their comments to pass on, shows a lack of Customer Care, which, in my opinion, the Senior management ought to investigate and look into staff aptitude, and training.
I will not recommend these products to Anyone, bearing in mind their lack of Customer Care, and the lack of safety features designed into the seat, lapbelt, and footrest.

EDIT: Shame I can't remove the minimum 1*! Handicare, this is about a DIFFERENT staircase, and a stairlift supplied by you to an installer. You are now aware of the dangers inherent in your perching stairlift, however, which is ALL I initially wanted to achieve by contacting you, in a polite and friendly manner! Any injuries resulting to 3rd parties caused by these issues after today (21/5/26) may thus be legally your responsibility. AND this is now Public Information, while it would have been private had my calls been dealt with politely!

Sorry, but this remains as initially submitted to Trustpilot.

Handicare stairlifts is the company of choice if you are looking for quality and friendly reliable service.
Thank you

From the initial meeting the communication from the company was brilliant, delivery was super quick and the fitter was extremely respectful of our property and very knowledgeable about the stairlift, absolutely no problems at all, I would highly recommend.

From the start to the end we had all information we needed with no pressure put on us to buy and this stair lift is great it will help me to stay in our home

Really good communication throughout and excellent workmanship. Very neat and tidy. Would highly recommend this business.

From start to finish the company have been easy to deal with, providing easily understood information and updates regularly. There was never any pressure to purchase
Installation was quick, once we made the decision to proceed with the stairlift, and from the dekivery man to the fitter everyone has been professional, courteous and efficient.
We would definitely recommend this company if you are in need of a stairlift

We were very impressed by the service from the initial enquiry through to survey, delivery and installation - all of which were done very quickly and efficiently. We would have no hesitation whatsoever in recommending Handicare Stairlifts.

Excellent polite and caring engineer who worked efficiently and gave clear instructions. The delivery was straightforward.

Possibly the worst aftercare I have ever experience , completely driven by profit and no consideration for the customers needs , I would not recommend this company to anyone
I found a company who would provide a complete new system for less than they quoted for a repair and they charge extortionate costs for a warranty that is not worth the paper it is written on ...... BEWARE !!!!!!!!!!!!!1

This company has been 100% from the first telephone call down to the engineer fitting.
There was a bit of confusion the day before with delivery but was rectified straightaway. The engineer was a polite and professional guy,respected my property. Went through the lift with me and explained everything. Lift fitted,explained and rubbish taken away in less than three hours.
Would recommend 100%

Every staff member that I had contact with was brilliant.The whole process was so well organised,I was kept informed at every step,there was no hassle and no mess.Well done!.

From first phone call to finish of installation evrything went smoothly. Survey took very little time and we were given all the information we needed. Order placed and delivery agreed, and it all happened as agreed!
All the staff we had dealings with were helpful and knew what they were talking about. Fitting was done with minimal disturbance.

Efficient service throughout and excellent install

The sales man was friendly and knowledgeable about the stair lift , the stair lift was delivered within a week and the communication before was excellent. The fitter came the day after he was friendly and fitted it without any mess. He gave a demonstration and made sure my mum could operate it. Very pleased .

Great service, everyone I spoke to was so helpful, kind and understanding and the engineer who installed the stair lift was fantastic. Can't praise the company enough, the whole process ran like clockwork, thank you

Contacted Handicare about a stair lift for my aging mother. Home survey date arranged in good time to suit us. Home survey and quote done by a professional but friendly, knowledgeable experienced individual. Impressed by their ability to be flexible on changing installation date to suit us. Very good customer services who handled everything well. Equipment delivered bang on time and installation started within a hour or so of delivery of equipment and completed within stated timeframe. and use explained in full. Seamless operation offering me and my family 100% confidence. 100% recommended form our experience.

Took all my needs into account and the installation was excellent

Excellent service from first phone call 2 last staff professional and helpful at all times this has made my life so much easier thank you