Handleshopcouture Reviews 

Do not buy here! I ordered some handles in November 2025 and I am still waiting for them. The big problem is the NO ANSWER FROM THEM. Do they really exist? be careful!!! I am losing 100€ in Handles that I have never received.

Unfortunately still waiting for handles to arrive for order placed on 18 Nov 2025. Shipment was confirmed on 19 Dec 2025 but no tracking information has been provided and customer service has been unable to provide a straight answer on the delivery status. No refund has been offered either. It has been an extremely frustrating experience and unfortunately one that I would not recommend.

I ordered two light switches on November 25th, 2025. Using their "track your package" it showed there was no movement for over two months. Cut to many emails back and forth that said "your concern is being reviewed." Two weeks ago, they said they would put the order through again. Package arrived in a week with ONE switch. More emails. Now "your concern is being reviewed" AGAIN and they "appreciate my patience." I'm so done with this company. Absolutely ridiculous.

slow deliveries (> 3 months), difficult to reach customer service. Please do not buy!

I ordered white brass Handles for my Cabinet, it took longer than I expected for delivery but Brian was very helpful when I queried it. He got the tracking updated for me and I was able to track the progress each day. They arrived very well packaged and in perfect condition. I’m vey pleased with the look and quality of my handles, would definitely buy from this Company again.

there were some minor delays but the team kept me updated throughout the process

I had a question about the product I purchased and installed and customer service responded to my email with the answer to my question in 5 minutes.

10/10
UPS delivered our package and had us write a check for the tariffs.
I was understandably annoyed by this. I reached out to handleshop right away and they had zero issue with sending us a refund after we sent them the proof of our UPS payment.
Handles are awesome, nice customer service!

This is the same company as Meraki and they are blatantly scamming people.
I've been waiting since September 2025 for €1400 worth of handles from their original company 'Meraki' and still no goods or refund from them......AVOID AT ALL COSTS!!

Order not delivered after 3 months. The company only agreed to a refund after I posted a review on this website.

Be careful !! it is a false site, the order never arrived and the product arrived from Asia, and you have to pay customs, and then your product disappear !
we will call the police.

I ordered handles for a sliding door. I requested the hardware for through bolts, before they shipped the product indicating that I wasn't installing them on both sides of the door but on the same side in a side by side presentation. They shipped the wrong hardware and have told me numerous times that they will resolve the issue soon. That was six months ago.

The handles are beautiful. I created a work around with my contractor to resolve the issue.

I am very disappointed in the level of service provided.

I have ordered handles in May 2025, and returned them a month later because the color was not matching the website or at least our needs.
I had to send the package to China for quite a fee, and never got a refund. We are now in Jan 2026, and I have had more than 30 emails sent and received with promises to check where the package is, lost, then found, then said they paid but never received the money. Lots of promises but nothing behind.
They don’t want to do refund and they will not do it.
DO NOT BUY WITH THIS SUPPLIER

Please avoid ordering from this company. Incorrect handles received after misleading information online. Similar to other customers, order takes a long time to receive and when trying to arrange a return the company ignores you. Very unprofessional.

I strongly recommend exercising caution before ordering from Handle Shop Couture, particularly if you are ordering large and expensive quantities, on a timeline or undertaking a renovation or new build. Particularly in circumstances where there is required uniformity of products to be installed in a timely manner.

In November 2025, I placed 1 large order based on matching door / cabinetry hardware and delivery timeframes shown on the website - at the time of purchase. Uniformity of product choices and most importantly , those timeframes shown and communicated via email, were critical to my decision, as the products were required for a live residential build.
In practice, the items were delivered, incomplete, wrong, well outside the represented delivery window, and some were delivered after installation had already taken place, rendering them unusable.

In addition to late delivery and false ongoing communications of products 'in transit', some products were not delivered at all. Instead, I received incorrect products that did not match the specifications ordered. Despite this, the company refused to issue refunds and instead attempted to push replacements, even after being clearly advised that replacements were no longer viable due to construction deadlines.

Communication was consistently confusing and inconsistent. At several points, items were marked as 'shipped' or 'delivered' when they had not been, which the company later described as an internal error. This made it very difficult to understand what had actually been sent and when, and a forced physical reconciliation against original order print outs, with every single physical delivery, which was additional workload, stress and misleading communications by this merchant.

Ultimately, I was forced to source replacement hardware locally (Melbourne, AU), at a last resort at significantly higher cost, stress and lack of time, to avoid further construction delay costs. I am now pursuing resolution through my credit card provider, who have been very understanding and helping me work through this mishap.

If you are considering this company, especially for time-sensitive projects and/or expensive products, be aware that:

Delivery estimates may not reflect actual supply timelines.

Items may arrive too late to be usable.

Incorrect items may be supplied.

Obtaining updates via communication and/or a refund can be extremely difficult, due to lack of timely transparency.

This experience has been stressful, costly, and time-consuming, and I wish I had reviewed independent feedback before placing my order.

If you choose to ahead with this merchant:

Don't use cash and instead credit card, as providers tend to provide some level of insurance.

Ensure to keep original screenshot downloads of your order confirmations and updates, as they change these in the background.

Establish ongoing communication with merchant via email directly if in doubt.

Contact your credit card provider immediately, if something doesn't feel right. The chances are, it isn't right.

I would not reengage with this company.

Being a design enthusiast I was thrilled to find such distinctive interior hardware at Handle Shop Couture. The quality is exceptional and the styles truly elevate my home. Their customer service was attentive and made the shopping experience enjoyable.

AVOID AVOID AVOID
I lost +300€, please do not make the same mistake

They resell cheap items from China, branded AND PRICED as if they are 'luxury items'.

Bad quality, strange suspicious packaging (bits of cardboard put together, loads of tape, full of big stickers in Chinese). Even the instructions come in Chinese :)

We bought a similar item in Amazon, which arrived with the exact same packaging and instructions format, which really indicates that they indeed resell cheap items and rip you off...

Price in this shop: 360€
Price in Amazon: 99€

It's a rip off, premium prices for cheap products straight from china and NON REFUNDABLE.Hopefully no one else will make the same mistake I did!

Awful. They drop ship from China, so we are 1 month from when we ordered and still don’t have our order. Had we known, we never would have ordered from them. Manufacture your products in China if you want but have them in a warehouse ready to ship. Tracking the order is commensurate with something being shipping from China.