Very good service from the staff in the Swindon branch, who are always polite, friendly, helpful and professional. I've also had dealings with the centralised customer services centre, and the servi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently visited H&T Pawnbrokers in Blackburn to sell some jewellery I no longer wanted, and I had a fantastic experience. Sharon, who assisted me at the counter, was incredibly helpful, frien... See more
Company replied
This is for the Deptford high street branch. I LOVE this shop and i LOVE sam Jade and Kaisher (hope i spelt it right) they are all always so kind and friendly and always treat me with kindness and... See more
Company replied
I purchased a ring online and a couple of days later, I realised that I would not be in, when delivery was attempted. I phoned the online team and spoke to a man, who looked at my order and said he wo... See more
Company replied
Company details
Written by the company
H&T began serving communities around London in 1897. Since then, we have expanded to become one of the most established and leading alternative finance providers in the UK. We offer a broad range of products to our customers that include pawnbroking, foreign exchange, gold buying, cheque cashing, and retail. Since 2006, H&T has accelerated its development by adding new products and services, expanding the store network and developing a complete online service. Our continued investment in the business and the communities we serve has resulted in us growing to become one of the leading providers in the UK with over 280 stores nationwide. In August 2025, H&T Group was acquired by FirstCash Holdings Inc. FirstCash is a leading international operator of pawn stores and provider of technology-driven point-of-sale payment solutions, focused on serving cash and credit-constrained consumers. The Acquisition represents FirstCash's entry into the UK pawnbroking market. We believe everyone should be given choices in how to deal with their financial needs. We endeavour to provide the best service and the broadest choice of financial solutions for the widest group of people
Contact info
Times house, SM1 4AP, Sutton, United Kingdom
- 0800 838 973
- info@handt.co.uk
- handt.co.uk
4.2
Great
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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exactly staff very helpful great…
exactly staff very helpful great customer service Blackpool branch Chris and Rob
July 23, 2026
Unprompted review
Reply from H&T Pawnbrokers
Good afternoon,
Thank you so much for your kind words! We can’t wait to see you again in our store.
Many thanks,
H&T Team
Excellent customer service gateshead…
Excellent customer service gateshead branch
July 23, 2026
Unprompted review
Reply from H&T Pawnbrokers
Good afternoon,
That's wonderful to hear, thank you for taking the time to review one of our stores. We have fed this back to the team!
Many thanks,
H&T Team
Siobhan at H&T whyhenshaw was really…
Siobhan at H&T whyhenshaw was really friendly and helpful. Explained everything thoroughly and answered all my questions! Great service from all the staff in spoke to
July 22, 2026
Unprompted review
Reply from H&T Pawnbrokers
Good afternoon,
We are so pleased to hear about your experience in one of our stores. We have fed this back, thank you for taking the time out of your day to let us know!
Many thanks,
H&T Team
Great exchange rate
Great exchange rate, euros in stock and cheerful speedy counter staff.
July 22, 2026
Unprompted review
Reply from H&T Pawnbrokers
Good afternoon,
That's wonderful to hear, thank you for taking the time to review one of our stores. We have fed this back to the team!
Many thanks,
H&T Team
Hamiton Store staff Nicole and Jackie…
Hamiton Store staff Nicole and Jackie were fantastic. Great price for gold excellent service co-operative and attentive
July 22, 2026
Unprompted review
Reply from H&T Pawnbrokers
Good afternoon,
Thank you for leaving us a lovely review, we have shared the good news!
Many thanks,
H&T Team
Nicky is absolutely fab in Stockton…
Nicky is absolutely fab in Stockton branch
Wouldn’t go any where else
July 22, 2026
Unprompted review
Reply from H&T Pawnbrokers
Good afternoon,
That's wonderful to hear, thank you for taking the time to review one of our stores. We have fed this back to the team!
Many thanks,
H&T Team
Always the best experience when I come…
Always the best experience when I come use the service of the girls Rachael and Nik are brilliant
July 22, 2026
Unprompted review
Reply from H&T Pawnbrokers
Good afternoon,
Thank you for leaving us a lovely review, we have shared the good news!
Many thanks,
H&T Team
Donna and Helen from west road HT ,are…
Donna and Helen from west road HT ,are so friendly,very professional staff .
July 22, 2026
Unprompted review
Reply from H&T Pawnbrokers
Good afternoon,
That's wonderful to hear, thank you for taking the time to review one of our stores. We have fed this back to the team!
Many thanks,
H&T Team
helen and daun are the best polite…
helen and daun are the best polite people i ever met and allways help me when i needed
July 21, 2026
Unprompted review
Reply from H&T Pawnbrokers
Good afternoon,
Thank you for leaving us a lovely review, we have shared the good news!
Many thanks,
H&T Team
Brilliant staff
Brilliant staff, Helen and dawn are great! Very professional and always here to help!
July 21, 2026
Unprompted review
Reply from H&T Pawnbrokers
Good afternoon,
We really appreciate you taking the time to give feedback to us, we have shared the good news!
Many thanks,
H&T Team
The online purchasing team are fantastic.
I purchased a ring online and a couple of days later, I realised that I would not be in, when delivery was attempted. I phoned the online team and spoke to a man, who looked at my order and said he would ensure that I got it when I needed it. He certainly did and I got notification of the delivery later that day and it was actually delivered the day after. Superb service, friendly and efficient and the ring is amazing :) Thank you.
July 15, 2026
Unprompted review
Reply from H&T Pawnbrokers
Good afternoon,
We really appreciate you taking the time to give feedback to us, we have shared the good news!
Many thanks,
H&T Team
Overall great experience
Huge thank you to Jack and everyone at the shop! I went in with my sentimental ring that needed fixing, and they couldn't have been more helpful. They kindly lent me the tool I needed to sort it and even polished my ring for free, which made it look as good as new.
Jack was so friendly and made the whole experience really easy. I also found out they do really great exchange rates for euros, which was an added bonus! Amazing customer service from start to finish – I'd definitely recommend popping in if you need jewellery advice or holiday money. Thanks again!
July 20, 2026
Unprompted review
Reply from H&T Pawnbrokers
Good afternoon,
Many thanks for taking time to share your experience in our Leeds store, we really appreciate the feedback.
Many thanks,
H&T Team
Visited Stockport store today and was…
Visited Stockport store today and was really impressed
Went to another shop before this one and was shocked at how much more this store gave me
Really lovely staff, friendly and patient
I will be recommending this store to all my friends
July 20, 2026
Unprompted review
Reply from H&T Pawnbrokers
Good afternoon,
Many thanks for taking time to share your experience in our Stockport store, we really appreciate the
feedback.
Many thanks,
H&T Team
Reply from H&T Pawnbrokers
Good afternoon,
We really appreciate you taking the time to give feedback to us, we have shared the good news!
Many thanks,
H&T Team
Under no circumstances use this company
April 15, 2026
Unprompted review
Reply from H&T Pawnbrokers
Good afternoon,
Thank you for taking the time to leave us a review and making us aware of your experience. We have sent you a request for more information so we can investigate the matter for you.
Yours sincerely,
H&T Team
I visited the H&T Pawnbrokers branch in…
I visited the H&T Pawnbrokers branch in Kingsbury on their first anniversary and had a great experience. The staff were friendly, welcoming, and professional throughout the whole process of arranging my loan. Everything was explained clearly, and the service was quick and straightforward.
It was also a lovely surprise that they were celebrating their anniversary by giving customers a small cake and a Werther's Original, which was a thoughtful touch and made the visit feel extra special. Congratulations on your first year in Kingsbury—I wish the team continued success and would happily recommend this branch to anyone looking for friendly, reliable service
July 18, 2026
Unprompted review
Reply from H&T Pawnbrokers
Good afternoon,
We really appreciate you taking the time to give feedback to us, we have shared the good news!
Many thanks,
H&T Team
Friendly professional service
July 18, 2026
Unprompted review
Reply from H&T Pawnbrokers
Good afternoon,
Thank you for leaving us a lovely review. We have shared the good news!
Many thanks,
H&T Team
Two young ladies that served me…
Two young ladies that served me absolutely brilliant customer service
July 18, 2026
Unprompted review
Reply from H&T Pawnbrokers
Good afternoon,
Thank you for leaving us a lovely review, we have shared the good news!
Many thanks,
H&T Team
Friendly staff and manager
Friendly staff and manager, the staff gave me the best deal possible.
July 18, 2026
Unprompted review
Reply from H&T Pawnbrokers
Good afternoon,
Thank you for leaving us a lovely review, we have shared the good news!
Many thanks,
H&T Team
bought a watch from these guys
bought a watch from these guys , wow!
excellent service, great price, watch was over 15 years old, looks brand new.
again, thanks guys.
July 1, 2026
Unprompted review
Reply from H&T Pawnbrokers
Good afternoon,
That's wonderful to hear, thank you for taking the time to review one of our stores. We have fed this
back to the team!
Many thanks,
H&T Team
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