Great products, quick delivery. The „buy 2 get 1 free“ offer however was sort of a joke. The free item suddenly isn‘t free anymore as soon as you replace one of the three items, even if the replacemen... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good quality, very fast delivery. Sizes of sweaters, knitwear although are not very accurate and are different compared to other clothing-companies. Hang Eleven size M is size L at other stores. Si... See more
Company replied
Things looked like they were going downhill with possible hints at delays in delivery and supply of the items i had purchased, but the team did very well to communicate with me at all times. Even had... See more
Company replied
I’ve been ordering from Hang Eleven for a while now and have always been happy with the quality and service. Recently I received a t-shirt with a small manufacturing defect, a hole near the neck lab... See more
Company replied
Company details
About Hang Eleven
Written by the company
Amsterdam based lifestyle brand. Initially rooted in “Surf, Sun & Style,” Hang Eleven soon shifted its focus to “Adventure, Freedom & Style,” expanding its reach beyond seasons and into the lives of a broader audience. Today, Hang Eleven stands for more than just apparel – it’s a call to live free, stay adventurous, and own the journey.
Contact info
Haarlemmerdijk 93b, 1013 KD, Amsterdam, Netherlands
- Support@hang-eleven.com
- hang-eleven.com
Welcome to Hang Eleven
4.2
Great
887 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The quality of the materials was…
The quality of the materials was surprisingly good. Also love the fit.
Excellent product!
June 10, 2026
Reply from Hang Eleven
We love a good surprise… especially when it fits perfectly, thanks!
Really good material! Helpdesk siper efficient
June 6, 2026
Reply from Hang Eleven
Great material and a super efficient helpdesk… we’ll take that any day thanks a lot!
There is no way to contact this shop…
There is no way to contact this shop besides chat and e-mail. Chat cannot help out, e-mail is probably AI based and does not offer a solution. No reply at all for days now regarding my questions regarding an order that went wrong.
June 4, 2026
Reply from Hang Eleven
We’re really sorry to hear this and completely understand your frustration. We’ve had a surge in emails recently and are working hard to respond to everyone as quickly as possible. We’ll reach out to you via email right away to look into your order and get this sorted.
Great products, even better customer service
I’ve been ordering from Hang Eleven for a while now and have always been happy with the quality and service. Recently I received a t-shirt with a small manufacturing defect, a hole near the neck label. I reached out to the team and after a brief exchange, they arranged a full replacement without any hassle. The new shirt arrived quickly and is perfect.
A special shoutout to Jess and Henry for their friendly and professional handling of my case. This is how customer service should work. I’ll definitely keep coming back!
June 9, 2026
Unprompted review
Reply from Hang Eleven
This made our day 🙌 Jess and Henry are blushing right now 😄 thanks for sticking with us!
Good products and Service
Good products and Service. New Shirts eben smell good out of the packaging!
June 8, 2026
Reply from Hang Eleven
Fresh out the box and already smelling like a good decision, see you again soon!
Reply from Hang Eleven
Hi Dennis,
Thank you for your message and sorry for the late response. We received a high volume of requests following last month's promotion.
According to our system, your order has already been delivered.
I understand this has not been a great experience, and I hope we can make it right. To make up for the inconvenience, we'd like to offer you a €50 gift card that you can use in our store. You'll receive another email with the details shortly.
If there is anything else or if you run into any issues, just let me know and I'll do my best to make it work for you.
Good quality of the clothing
Good quality of the clothing,
Delivery was send as suggested
June 3, 2026
Reply from Hang Eleven
Right on time and looking good - thanks for noticing! 😎
Fast response when there was a delay
Fast response when there was a delay. Good service.
Good quality products.
June 4, 2026
Reply from Hang Eleven
Thanks for sticking with us! 😄
Reply from Hang Eleven
Short review, big compliment 😎 thanks a lot!
Color Problems
The Quality & the fit of the clothes is perfect, very relaxing and thick materials were used. unfortunately the colors of the pants + shirt (both ordered in black) are totaly different, this is not possible to wear as a matching outfit, since the shorts is more grey then black. please work on your “color quality” to get the shirts matching to the trousers.
June 6, 2026
Reply from Hang Eleven
Hey! Really glad the quality and fit hit the mark! But ordering a matching set and getting two different shades of black is genuinely frustrating - that's fair feedback and something we need to fix. We'll reach out via email!
If I could give a zero I would!
If I could give a zero I would!
No reconnect whatsoever on emails. The chatbot is a joke. And of course no phone number to be found.
Sent 4 mails so far during the last 10 days. Absolutely zero respons.
They send out nice nice automated apologetic replies about what went wrong and so on… but when you reach out they are nowhere to be seen
Looks like nice clothes but I would never buy from this company again and I wouldnt recommend anyone else to either.
Lowest of low when it comes to costomer support!
June 6, 2026
Unprompted review
Reply from Hang Eleven
We’re really sorry to hear this and completely understand your frustration. We’ve been experiencing a high volume of emails and are doing our best to respond as quickly as possible. We’ll reach out to you via email right away to address this and make things right.
Reply from Hang Eleven
That’s the vibe 😌 thanks for feeling it with us!
Reply from Hang Eleven
Looking good without breaking the bank - thanks! 😎
Quick and pleasant support while having…
Quick and pleasant support while having issues with returning a few products. Thanks!
June 1, 2026
Unprompted review
Reply from Hang Eleven
Returns can be tricky, we try to make it easy, thanks for the love!
Very satifastory experience
Very satifastory experience, but delivery time not as quick as described.
May 30, 2026
Reply from Hang Eleven
Glad you enjoyed it overall 😄 we’ll try to make the delivery match the vibes next time! 🚀
No service at all
Update 10/06
The order was shipped and it contained all my initial ordered products. Their customer service replied as well, and was very caretaking. They understood my frustration and gave a pretty fair compensation for the delay. More than good, how they handled the situation. However it could have been a quicker but in the end im a satisfied customer and would go back.
Update 03/06
This company is a bloody hell when it comes to delivering service.
Let me start with mentioning their clothes are really nice and my previous experiences were really good, but this time is completely different.
Almost two weeks ago (25-05), I have ordered some clothes because of their summer deal and my approaching holiday. After confirmation of the order it became very quiet. I had to ask a couple of times about the status of my order. After several automated messages I finally got a response that one item was out of stock. I immediately traded the item for another color.
By today my order is still not shipped, in the meantime three different colleagues Told me something I already know. But they Simply don’t do their jobs and do the follow ups. Their service is the worst I have ever experienced. They are not even worth one star.
It is that I really want to have the clothes, but otherwise I would have cancelled my complete order. Reading other reviews it is not only my problem, but more people experiencing this.
I have no clue what to expect, they stopped reacting on my e-mails. Their chatbot is not working and reffering to sending an e-mail, which they don’t reply…
A phone number? Nowhere to find.
Horrible customer service, unbelievable.
June 3, 2026
Unprompted review
Reply from Hang Eleven
We’re really sorry to hear this and completely understand your frustration. We’ve had a surge in emails recently and are working hard to respond as quickly as possible. We’ll reach out to you via email right away to sort this out and make things right.
Reply from Hang Eleven
So glad you love it! Perfect fit + comfy fabric is what we aim for 🙌
Thank you Jess for your swift support.
June 2, 2026
Unprompted review
Reply from Hang Eleven
We’ll pass this to Jess 😊 Always happy to help fast!
Reply from Hang Eleven
This made our day 😄Tije thanks for the love!
Clear communication and good quality!
The communication was great and the quality of both the service and products is great!
May 30, 2026
Reply from Hang Eleven
Amazing to hear! Great service + great quality = happy you 💙
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.