Excellent customer service, and excellent purchase experience! I bought my first Chanel vintage full flap and it arrived in pristine condition (to my standards). Pricing is way better than other resel... See more
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I had been looking for a vintage Chanel classic 2.55 Double flap for a while and Hannari is one of the sites that looks most promising. They answered my queries promptly, ordering and payment online w... See more
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My buying experience with Hannari was amazing. Mr. Nishimura was very patient, helpful, responsive and accommodating. It took me days to decide between a few bags and he sends me additional videos or... See more
Company replied
My beautiful Chanel bag arrived in record time (2-3 days). It’s quality exceptional could not find a single defect. Almost new. Authenticity card matched the bag as described by seller. Will do busine... See more
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Company details
Written by the company
hannari shop authentic pre-owned vintage Chanel handbags. Find every second-hand luxury Classic Chanel shoulder bags, handbags, clutches, totes, and purses on the online hannari shop from Japan. Made from 1980 to 2026 and now.
Contact info
by Appointment only, Takamatsu-shi, Japan
- +815053595775
- visitourwebsite@hannari-shop.com
- hannari-shop.com
4.9
Excellent
92 reviews
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They won’t refund custom fees after sending me a damaged bag.
I ordered a chanel flap bag and it arrived with more wear than what it was described in their listing (website) so I emailed them within 24 hours of receiving the bag and they sent me a shipping label 8 hours later to return the bag. I received a refund a week after shipping the bag back to them but HOWEVER they never refunded me the custom fees that I initially paid for the bag. This I felt was very unfair because if they sent me a damaged bag then I should also be refunded for the custom fees. When I tried contacting them on what’s app they told me I should contact DHL which I did prior to contacting them and DHL told me that the merchant is supposed to refund me the custom fees since the mistake was in their end. This was very unprofessional inconvenient.
February 13, 2023
Reply from hannari shop
We are so sad you are not happy with the bag. As a maximum response, we have agreed to return the product free of charge and will cover the return shipping costs. We then checked the product and issued a full refund.
As stated in our Shipping Policy, the goods do not include any taxes that may be incurred at customs clearance. The same applies to returns.
As for customs duties, I think DHL answered that way because they collect them by proxy. Please check directly with the customs authorities in your country.
We regret any unpleasantness this may have caused you. We hope that DHL's unkind behavior will be remedied and that you will receive a refund from the Customs authorities in your country.
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Item arrived as described
Item arrived as described. Seamless transaction. Will ship again!
March 13, 2023
Reply from hannari shop
Hi, thank you for your message.
We are so happy to hear that you received the item.
I hope you have a beautiful day and night with the bag.
Thank you so much.
hannari
Beautiful Chanel Diana bag
I bought a Chanel Diana bag from the Hannari store and it arrived today shipped via DHL . The condition is very good, the photos looked very good condition but when I opened the box the bag was as described and beautiful 😍 and I was in love 🥰. Thank you Hannari it was a pleasant experience . The owner was helpful, professional and quick to reply to my messages and shipping was excellent! I would recommend this store and would purchase from him again.
February 24, 2023
Unprompted review
Reply from hannari shop
We're overjoyed to hear about your beautiful experience with the Chanel Diana bag you purchased from hannari. Your heartfelt words truly resonate with us, and we're thrilled that the bag not only met but exceeded your expectations upon arrival.
Knowing that you fell in love with your purchase the moment you opened the box is the highest praise we could aspire to. It is our utmost priority to ensure that the condition and beauty of each piece are accurately represented and that every customer feels that excitement and joy upon receiving their vintage treasure.
We appreciate your acknowledgment of our efforts to be helpful, professional, and quick to respond. Providing excellent service and ensuring a seamless shipping process are fundamental aspects of the hannari experience.
Your recommendation and willingness to purchase from us again are immensely valued. We're looking forward to the opportunity to assist you in the future and to find another piece that captures your heart just as much.
Thank you once again for choosing hannari for your luxury vintage needs. Your satisfaction and kind words inspire us to continue striving for excellence in every aspect of our service.
Warmest regards,
The hannari Team
Reply from hannari shop
Hi, thank you for your message.
We are so happy to hear that you received the item.
I hope you have a beautiful day and night with the bag.
Thank you so much.
hannari
The ONLY place you need for Vintage CHANEL!
Hannari is HANDS DOWN the ONLY place to buy vintage Chanel. I did a lot of research in my hunt to find a black Chanel vintage medium CF. Not sure which was the first site I saw Hannari handbags being sold but coincidentally they were all over eBay, ReBag, 1stDibs, and probably more. This put me at ease knowing they were a reputable Japanese company, and on top of that seeing all the positive reviews on TrustPilot. Their prices are extremely reasonable compared to other resellers, and their bags are in pristine condition!! After reading other reviews, I decided to purchase directly from the Hannari website. There was an option to chat with the company via WhatsApp so I used that route in asking all my questions regarding the bag. Tomoaki, the owner, is very sweet and super easy to work with. He was very patient as it took me several days for me to make my decision. He would even respond to me, no matter the hour, given our 14 hour time difference (I’m in East Coast USA). I used Zeko for my authentication process and she confirmed the bag was authentic. The bag got to me in 5 days! Super satisfied, and I will continue to purchase from Hannari.
February 8, 2023
Unprompted review
Reply from hannari shop
Hi, thank you for your message.
We are so happy to hear that you received the item.
I hope you have a beautiful day and night with the bag.
Thank you so much.
hannari
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This was an excellent experience
This was an excellent experience. I was looking for a Chanel bag that was the same age as myself, I wanted a vintage with a story. The pictures were clear and accurate. The delivery was punctual. The bag is perfect. Everything went as precise as a Grand Seiko Snowflake :)) Hope I can budget another bag this year!
February 5, 2023
Unprompted review
Reply from hannari shop
Thank you for your wonderful feedback and for sharing your experience with us. We're thrilled to hear that your quest for a Chanel bag as timeless as yourself led you to hannari, and that we could provide you with a vintage piece that carries its own unique story.
Your comparison of the entire process to the precision of a Grand Seiko Snowflake is both flattering and appreciated. It's our aim to ensure that every detail, from the clarity and accuracy of our pictures to the punctuality of our delivery, mirrors the quality and dedication that our customers deserve.
We're delighted to know that the bag has met your expectations and has found a perfect place with you. Your satisfaction is a testament to our commitment to excellence and to providing memorable experiences for our customers.
Hearing that you are considering budgeting for another bag this year is the highest compliment we could receive. We look forward to assisting you again and helping you find another exceptional piece that adds to your collection and story.
Thank you once again for choosing hannari. Your trust and support inspire us to continue offering the best in vintage luxury.
Warmest regards,
The hannari Team
Reliable seller, true to description bag
The shopping experience was seamless. I saw a bag I fell in love at first sight so I bought it right away. I feel comfortable with the 14 day return policy and how Hannari stands to uphold authenticity guarantee past the return window. My question was answered promptly. The bag was shipped on the very same day I bought it. The bag looks true to photos in real life, it even came with an original tag. I’m happy with it! Zeko also certified that the bag is authentic. I will shop with Hannari again!
January 24, 2023
Reply from hannari shop
Dear Kelsey,
We're deeply touched by your glowing review and so grateful for your trust in hannari. It's wonderful to hear that you had a seamless shopping experience and fell in love with the CHANEL Diana Flap Chain Shoulder Bag at first sight.
Your comfort with our 14-day return policy and our commitment to uphold an authenticity guarantee beyond the return window is very important to us. We're delighted that we could answer your questions promptly and ensure that your purchase was shipped on the same day. Knowing that the bag met your expectations in real life and that its authenticity was confirmed by Zeko, brings us immense joy.
Your satisfaction with the condition and authenticity of the bag, and your overall positive experience, are exactly what we strive for. We're thrilled to hear you're happy with your purchase and look forward to welcoming you back for future finds.
Thank you once again for choosing hannari for your vintage luxury needs. We can't wait to serve you again soon!
Warmest regards,
The hannari Team
Great experience!
Great experience! Shipping was amazingly fast and the Chanel purse was in excellent condition. Better than it looked online and, more importantly, was authentic! Thank you
December 16, 2022
Reply from hannari shop
Hi, thank you for your message.
We are so happy to hear that you received the item.
I hope you have a beautiful day and night with the bag.
Thank you so much.
hannari
My first Chanel
I'm very pleased with the shop. Shopping was very quick and the condition of the bag is excellent. I'm very happy, thank you very much!
December 28, 2022
Reply from hannari shop
Hi, thank you for your message.
We are so happy to hear that you received the item.
I hope you have a beautiful day and night with the bag.
Thank you so much.
hannari
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Excellent!!!
I recently purchased the classic full flap. It came in a full set and had all the accessories. It is a beautiful vintage bag in a really good condition, and I paid the perfect price! Best place to buy is on their website (I used the coupon voucher). I also got it authenticated for a peace of mind, and it is confirmed authentic. It took DHL about 3 business days to arrive to me, once it was shipped.
Overall, 10 out of 10!
October 30, 2022
Reply from hannari shop
Thank you immensely for your stellar review and for sharing your delightful experience with us! We're thrilled to hear that your recent purchase of the classic full flap CHANEL bag met all your expectations, from condition to completeness and authenticity.
Your satisfaction with the quality and condition of your beautiful vintage bag, along with the value you found through our website and the use of a coupon voucher, truly warms our hearts. It's our aim to provide not only timeless pieces but also the best possible value and service to our customers.
We're also pleased to hear that the authentication process offered you additional peace of mind and that the delivery process with DHL was swift and efficient. Ensuring a seamless and reassuring buying experience from the moment you choose hannari to the moment your purchase arrives is what we strive for.
Receiving a perfect score from you is the highest compliment we could aspire to. We look forward to serving you again in the future and hope to continue providing experiences that exceed your expectations.
Warmest regards,
The hannari Team
Trusted seller
Trusted seller, very responsive via emails, and very fast delivery, thank you
October 18, 2022
Reply from hannari shop
Hi,
Thank you for your kind message.
I am so happy to hear that. I hope you have a beautiful day and night with the bag.
Thank you so much!
hannari
Amazing seller
My buying experience with Hannari was amazing. Mr. Nishimura was very patient, helpful, responsive and accommodating. It took me days to decide between a few bags and he sends me additional videos or photos when requested. The item was shipped quickly and packaged nicely. The item is just as described. I will definitely buy from this seller again. Thank you Hannari!
September 30, 2022
Reply from hannari shop
We are deeply touched by your kind words and incredibly grateful for the opportunity to have served you. Thank you for sharing your remarkable experience with hannari. Your appreciation for the patience, helpfulness, responsiveness, and accommodation provided during your decision-making process truly warms our hearts.
Our team is committed to ensuring that every customer feels supported and valued from the moment they consider our selection to the moment their purchase arrives at their doorstep. It's heartening to know that our efforts to provide additional visuals and information helped you find the perfect bag.
We're delighted that the CHANEL Classic Double Flap 10" Chain Shoulder Bag in black Lambskin you selected met your expectations in both description and quality. Ensuring a smooth, quick, and satisfactory delivery process is something we take great pride in.
Hearing that you would consider purchasing from us again is the highest compliment we could receive. We eagerly look forward to the opportunity of serving you in the future and helping you find more exquisite pieces to add to your collection.
Thank you once again for choosing hannari. Your trust and satisfaction inspire us to continue exceeding expectations.
Warmest regards,
The hannari Team
Price is high but the experience made up for it :)
I was initially reluctant to purchase from Hannari as the prices are on the high side (there are other cheaper alternatives on eBay). However, the bags Hannari carries seem to be in great condition. I ended up making a purchase as I really wanted a vintage Chanel bag in good condition. The delivery by DHL was extremely fast and I received the bag in 2 days. The bag was indeed in good condition and well packaged. Although the price I paid was slightly high, the overall experience made up for it.
p.s. Hannari prices are better in the original online store compared to the eBay store. If you want to make a purchase, do buy it directly from the original website!
October 2, 2022
Unprompted review
Reply from hannari shop
Thank you for sharing your experience and insights with us. We're grateful for your feedback and delighted to hear that the quality and condition of our vintage Chanel bags, along with the swift delivery service, provided a positive experience that exceeded your initial expectations.
We understand that investing in a vintage luxury piece is a significant decision, and we appreciate your trust in choosing hannari for this special purchase. It's rewarding to know that the condition and presentation of the bag lived up to your standards and that the overall experience was able to justify the investment.
Your mention of finding value in purchasing directly from our website is invaluable. We're committed to offering our customers the best possible value and service, and it's wonderful to hear that you recognized and appreciated this aspect. For those considering a purchase, we indeed encourage exploring our main website for the most advantageous offers and direct access to our full collection.
Thank you again for your patronage and for the helpful tip you shared with our community. We look forward to the opportunity to serve you again and to continue providing exceptional pieces and experiences.
Warm regards,
The hannari Team
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Excellent Quality & Fast Shipping
I have been searching for a vintage (used) Chanel Medium Flap bag for a while and I came across this seller on Ebay. The seller had excellent reviews on Ebay as well as on Trustpilot so I decided to purchase from Hannari. Shipping time from my initial order to final delivery took just 5 x days. The quality of the used bag was excellent for the price I paid (about $5,500 with Taxes). To be absolutely sure that I had received a genuine Chanel, I had the bag verified by a 3rd party authentication service who deemed the bag to be authentic. Based on my personnel experience, I would recommend this seller.
July 7, 2022
Unprompted review
Reply from hannari shop
Thank you profoundly for your kind words and for taking a moment to share your experience. We're thrilled to hear that your search for the perfect vintage Chanel Medium Flap bag led you to hannari and that our reputation across various platforms encouraged your decision to purchase from us.
It's our highest priority to ensure that each piece we offer matches the exceptional standards our customers expect, especially when it comes to iconic vintage items. Knowing that the bag reached you in excellent condition and met your expectations, both in terms of quality and authenticity, is incredibly rewarding for us.
We're also pleased to hear about the swift shipping time and your satisfaction with the purchase process. Authenticity is paramount in the world of luxury goods, and we're glad that the third-party verification provided additional peace of mind regarding your beautiful Chanel bag.
Your recommendation based on your personal experience is the highest compliment we could receive. We look forward to the opportunity to serve you again in the future and to continue providing pieces that not only meet but exceed your expectations.
Thank you once again for choosing hannari. Your trust and satisfaction drive us to maintain our high standards and commitment to authenticity.
Warmest regards,
The hannari Team
Always a great experience thank you!
July 4, 2022
Reply from hannari shop
Thank you for your kind message.
I hope you have a beautiful day with the bag.
Thank you so much!
Resolved
I wasn't happy with the bag and it needed repair. The company offer to refund $150 and I am updating the review to satisfied.
June 2, 2022
Reply from hannari shop
Thank you for reconsidering and accepting our offer.
We are sad you are unhappy because of the delicate leather, and we hope you can get a repaired bag.
We wish you a beautiful day and night with your bag.
Thank you.
i have bought a Chanel bag 2.55…
i have bought a Chanel bag 2.55 timeless . The bag arrived in perfect condition , and look stunning . Hannari has followed me in every step , with patience and constance from purchase till delivery .
very happy of my choice !
May 2, 2022
Reply from hannari shop
Hi,
Thank you for your kind message.
I am so happy to hear that. I hope you have a beautiful day and night with the bag.
Thank you so much!
hannari
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Chanel Bag is beautiful
Chanel Bag is beautiful, just as specified in description. Will cherish forever
March 23, 2022
Reply from hannari shop
Hi,
Thank you for your kind message.
I am so happy to hear that. I hope you have a beautiful day and night with the bag.
Thank you so much!
hannari
Could not have had a better experience
Could not have had a better experience! Help with selecting the perfect piece, extremely competitive (and reasonable!!) price, virtually overnight overseas shipping (for free!), thorough and transparent communication, and an immaculate piece. I am truly blown away and immeasurably grateful for this company. My first Chanel baby is an absolute beauty!
March 11, 2022
Reply from hannari shop
Hi,
Thank you for your kind message.
I am so happy to hear that. I hope you have a beautiful day and night with the bag.
Thank you so much!
hannari
Amazing :)
Ordered bag Friday received the following Friday.
In amazing condition considering the age of the bag.
Bag was for a 45th Birthday present from my son and I am so happy with it.
I very much recommend this site and their items and hope to shop with them again soon.
February 7, 2022
Reply from hannari shop
Hi, thank you for your message.
We are so happy to hear that you received the item.
I hope you have a beautiful day and night with the bag.
Thank you so much.
hannari
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