Shopping at Hansfords restores one’s faith in the retail experience. There is an extensive selection of menswear which is of high quality. The salespersons, who have a knowledge of their stock, ar... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wonderful shop.Could spend several hours looking through the great selection of stock.Almost impossible to come out without making a purchase. Staff couldn't be more helpful.Highly recommended. A tota... See more
Company replied
I can only cut and paste my previous review from 5th August, which reads, I heave been shopping at Hansfords for years, I split my time between living in Australia and the UK and Hansfords ships... See more
Company replied
The staff. Every visit! I’m a relatively new customer (6months), and was struck on my first visit just how approachable and helpful the staff are. Their knowledge and advice is much appreciated, an... See more
Company replied
Company details
Written by the company
An independent family run business since 1908 specialising in premium menswear. Based in Chichester and also available online.
Contact info
17/18 South Street, PO19 1EJ, Chichester, United Kingdom
- 01243782491
- enquiries@hansfordsmenswear.co.uk
- hansfordsmenswear.co.uk
4.9
Excellent
331 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent as always
Excellent as always. Great staff great service and top quality products. Thank you.
March 7, 2026
Reply from Hansfords Menswear
Hi Mike - many thanks for your review. I will be sure to pass on your lovely comments to the staff. We hope to see you again soon. Kind regards, Rachel.
Advertisement
First class gents outfitters
Simon as always gave first class service with a smile and his normal humour on display.
Very helpful with his suggestions and always keen to spend my money for me!
Icing on the cake was Arkwrights till 👍
March 5, 2026
Reply from Hansfords Menswear
Hi Gareth - many thanks for your review. We all enjoy Simon's shenanigans and good to see he was on form for your visit! We look forward to seeing you again soon. Kind regards, Rachel.
Posum belt re-sized 👍
I’d been trying to replace a belt I’d lost a few months back, unfortunately Posum don’t make it anymore and Hanford’s didn’t have one in my size.
So after a bit of negotiation a longer belt was cut down to fit and I left a very happy customer 😀
March 2, 2026
Reply from Hansfords Menswear
Hi Ken - many thanks for your review. We are so glad that you were able to find a solution to your belt issue. We hope to see you again soon. Kind regards, Rachel.
Hansfords are excellent.
Great quality- as ever - and items delivered the next day. Hansfords are excellent.
March 4, 2026
Reply from Hansfords Menswear
Hi Jonathan - thank you for taking the time to leave a review. We always aim to despatch online orders same day and we are so pleased that you received your order quickly. Kind regards, Rachel.
very helpful and friendly staff
very helpful and friendly staff. A fabulous experience! Thank you.
March 3, 2026
Reply from Hansfords Menswear
Hi Hermione - thank you for your review. It was a pleasure to serve you and we hope to see you again soon. Kind regards, Rachel.
Advertisement
Excellent first time experience and I…
Excellent first time experience and I will certainly re visit online shop for more amazing bargains👍😀👏
March 2, 2026
Reply from Hansfords Menswear
Hi Derek - thank you for the 5 stars! We’re thrilled you enjoyed your first experience and look forward to your next visit. Kind regards, Jade.
Reply from Hansfords Menswear
Hi David - thank you for your kind review. We look forward to seeing you again soon. Kind regards, Jade.
Reply from Hansfords Menswear
Hi Toby - thank you for your kind review. We look forward to seeing you again soon. Kind regards, Jade.
Excellent service for a online purchase.
March 2, 2026
Reply from Hansfords Menswear
Hi Chris, thank you for your 5-star review! We're so pleased you had an excellent experience with your online purchase. Kind regards, Jade.
Advertisement
Helpful & attentive staff
Helpful & attentive staff. Not pushy.
Splendid range of clothes not available in other shops.
February 27, 2026
Reply from Hansfords Menswear
Hi Marilyn - thank you for your kind review. We’re so glad you found our team helpful and enjoyed our range. We hope to see you again soon. Kind regards, Jade.
Super coat from Hansfords
Very quick delivery. Excellent price and extremely smart garment
February 27, 2026
Reply from Hansfords Menswear
Hi Peter - many thanks for taking the time to leave us a review. We are delighted that you received your garments quickly and that you were happy with them. We look forward to seeing you again soon. Kind regards, Rachel.
Reply from Hansfords Menswear
Hi Les - many thanks for your review. We hope to see you again soon. Kind regards, Rachel.
First mail order.Fantastic…
First mail order.Fantastic service.Purchade made on a Friday.One hour later,both items had been dispatched. One received the next day,the other on Monday. Can't speak highly enough of the staff and business as a whole.Well done.....
February 27, 2026
Reply from Hansfords Menswear
Hi Martin - thank you so much for taking the time to leave us a review. We aim to always dispatch online orders same day, so it's great to hear that you received your items quickly. We hope to see you again soon. Kind regards, Rachel
Advertisement
My compliments to your suppliers and buyer(s).
Hansfords is my default menswear retailer - excellent individual quality selections, which are stylish and somehow always seem to fit me (not an unusual or extreme size), using good materials which breath and don't collapse after a 1st wash or clean.
My compliments to your suppliers and buyer(s), as well as the customer service you provide. Thank you.
February 5, 2026
Reply from Hansfords Menswear
Hi Ian - many thanks for your lovely review. We like to think we have something for everyone here, and the quality of the clothing speaks for itself. We really hope to see you again soon. Kind regards, Rachel
They are the best gentleman's…
They are the best gentleman's outfitter. Always attentive and helpful and so very polite and respectful.
November 7, 2025
Reply from Hansfords Menswear
Hi Chris - thank you for your review. Customer service is what sets us apart from other retailers. I will pass your comments on to our staff. We hope to see you again soon. Kind regards, Rachel
Always a pleasure to visit Hansford
Always a pleasure to visit Hansford. Great clothes and excellent service.
February 4, 2026
Reply from Hansfords Menswear
Hi Sarah - thank you so much for your review. Please keep an eye out for the new stock which is currently making it's way on to our website. We hope to see you again soon. Kind regards, Rachel
The staff
The staff. Every visit!
I’m a relatively new customer (6months), and was struck on my first visit just how approachable and helpful the staff are.
Their knowledge and advice is much appreciated, and always offered in a relaxed, friendly way. I feel like I’ve been a customer for years!
I’ve been back several times since, and am slowly building a wardrobe to be proud of, and the family know that a gift voucher is the way forward for Birthdays and Christmas!
February 3, 2026
Reply from Hansfords Menswear
Hi Martin - thank you so much for taking the time to leave us a review. We pride ourselves on taking the time to really talk to our customers and make them feel welcome. We hope to see you again soon. Kind regards, Rachel
Advertisement
Reply from Hansfords Menswear
Hi Mike - thank you for your kind 5 star review. So pleased you enjoyed the shirt and click & collect. King regards, Jade.
Reply from Hansfords Menswear
Hi Beverley - many thanks for your review. We aim to be your one stop shop, so it's good to know that we're getting it right! We hope to see you again soon. Kind regards, Rachel
I love the personal service I get when…
I love the personal service I get when I visit Hansfords
January 29, 2026
Reply from Hansfords Menswear
Hi Mr Gray - many thanks for taking the time to leave us a review. We very much appreciate your comments and I will pass them on to our team. We look forward to seeing you again soon. Kind regards, Rachel
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.