Hansø Home Reviews 1,023

With every correspondence with staff members every one was extremely helpful in addition to being very thorough and prompt returning emails or phone messages.
Very satisfied customers 😊
Patty & Joe Sidoti

Raul Flaga was very helpful in making the decision.

Haven’t received it yet but so far the process has been great. Good communication throughout and compensation for the delay. We are looking forward to receiving it.

Customer Service at Hanso Home is very prompt and knowledgeable about my questions and they also follow up more then once to make sure you are happy with the service they have provided.

Price was very fair and the communication was professional. Everything from the flawless delivery to the easy assembly made me know I made the right choice. All through the transaction all the reps were knowledgeable and courteous. If you are on the fence about what pergola to buy, just go hanso its the only choice.

I have yet to assemble and install the pergola that my client ordered, but if the product is anything like the customer service I'm certain that both my client and I will be very happy. I've asked for some extremely obscure and detailed product info for layout purposes as my installation application is non-typical. Kyle and crew never made me feel like a bother to them, they seemed eager to help right from the start, and the info they gave me was exactly what I needed. I could tell that Kyle put a good amount of effort into the chart he sent me. They nailed it on the first attempt, and did it quickly too. 110% satisfied with the customer service I received.

We have been promised for months that are unit will be in and lured by incentives that have disappointing to say the least. They have had my 14k for four months and we can't get a solid answer as to when our unit is coming. They gave us a shipping notification and we thought our unit was coming only to get two items that I now have to store. Such crap and bad service. I am about to dispute the charge on my credit card.

The representative was quick and efficient at getting an accurate answer to my request.

In spite of unexpected delays, beyond Hanso’s control, due to availability of shipping spaces, Kyle and other employees have made every effort to keep us informed and have followed up with emails and phone calls and messages. This has been very helpful to us as we will be hiring people to assist with the assembly of our Pergola once it is delivered.
Kyle has been very courteous and professional in his handling of the care of the details our order.

The same courtesy has been consistent from the employees who answer our phone inquiries along the way.

Hard to rate when I have never received it yet. Poor service. Still waiting for it and it’s almost 6 months now. Wished I went with another company.

It’s weird how I had to pay in May for my pergola and sides and heaters and it’s already August and I still don’t have it. They said August 6 to September something I don’t know. I just think it’s weird that you pay for something and then you have to wait Couple months before it gets there just weird. I haven’t gotten it yet, but I will let you know how I like it or don’t like it. Hopefully, I will like it.

Very pleased with the sales and support team Raul Flaga was very helpful and knowledgeable allowing me to get the right product the first time.

Ordering was easy, many good reviews, great price for a quality product, and incentives offered at the time made the choice extra nice. The wait time for delivery was accurate, about 14 weeks. At the time communication about delivery was not very good, but it got better since they installed a better tracking system (I believe). Installation of the pergola 10x10 by myself was easy but only if you are handy with building, otherwise two people would be preferred.

Raul great to work with

Great company to work with. . Answered promptly any concerns I had and when a wrong part was delivered that got right on it and it should be here any day to complete the structure. The person putting it together builds homes and commented that it was the sturdiest, most well built and easiest to put together pergola he has ever worked on. I can hardly wait to use it and highly recommend this company. I was a bit wary to take the plunge and make this purchase as I am a widow and have had to deal with less than honest companies in the past, but Hanso came through for me in every way. 10/10

I received my Hanso delivery in perfect condition. The assembly was pretty simple.Maybe 10 hours to complete, And that was mostly me doing the work myself. I had ordered 2 sunshades, that didn’t fit my motorized gazebo,however Hanso ( Ken ) , is in the process of getting me the correct sunshades. Bottom line I really love my new gazebo. Can’t wait to get my new sunshades.Great communication with Hanso..

We have no problems with delivery and ordering. Good customer service. Instructions are easy to follow but finite illustrations could be a bit enlargement. Instructions could be more expounded. No parts were missing and thank you for additional parts. The pergola is very functional and look very nice after being up. We are very pleased with the product.

Pergola is good looking but it was leaking water during rains and we had to get it professionally fixed. It seems it was a know issue with wall mounted pergola.
Additionally its been 6 months from order and they have not shipped the remainder of my order that included outdoor lamp and firepit. So I would be cautious to recommend them given the price.

Everything was well packaged,identified, and engineered. It was a breeze to assemble. We are looking forward to many enjoyable years of use. Thank you

Bernadette, a member of the support department, demonstrated exemplary helpfulness, patience, and expertise. It is evident that Hanso should be proud to have an invaluable asset like Bernadette on their team.