Hansø Home Reviews 

We had a great consultative purchase experience with Hanso. Our customer service rep and his in-depth knowledge of the product, color schemes and installation process gave us great confidence in the fashion and fit of our pergola. We love our pergola, it is sturdy and it is apparent how well it is made. We have no doubt this was made to be our forever Pergola. We decided to order a screen shade as well to give us additional privacy. Highly recommend Hanso. Great experience

This review is for customer service as I have yet received the product. John Paul,was very helpful in answering all of my questions and getting the order correct for what we wanted. Hoping the delivery and the install go as well.

Hanso has a great design to their pergola, as well as precise engineered pieces that fit well when assembling. All elements of the finished pergola, from the columns, to the support beams, operable louvers, rain gutters, and sunshades are designed very well and fit together extremely good. All fasteners were included in the packaging, as well as extra fasteners, etc. The only recommended changes would be a cover plate to hide the fasteners on the column base, as well as custom column lengths ( I need a 10 x 13 to be 20” taller, so I constructed my own column bases-see video)

Best pergola ever. Our handymen have installed many pergolas similar to this one. They said it was super easy to put together and was only missing two of the concrete anchors. They had some on their truck, so no big deal. In fact, one of them was thinking of ordering the 10 x 19 to use as a carport (and sometimes picnic pergola) at his house. It did take a long time to receive it as noted by others, but additionally I agreed after a while to let you ship it even later for a gift voucher. Thank you.

My experience with Hanso Home has been top notch, from the moment I began searching for a pergola for my home, Hanso has stood out as a customer supporting team. As I was ordering I was informed that I was eligible for the sale prices which enabled me to purchase a couple extra pieces.

The Pergolas (I ordered 2) arrived at my home packaged very securely. There is a lot of packing materials and cardboard. The instructions were very good but a little confusing at times. I enlisted a couple friends to help construct them and we had both built within a hot summer weekend.

I originally only ordered 3 side shades but then since I was so impressed with the quality I decided to go back and order a 4th on to complete my patio.

My only draw back is the length of time it takes to receive the order. I understand that everything is made as ordered, impatience gets to me at times.

I have received so many compliments on my pergolas and share Hanso home website to as many people as I can. I highly recommend and appreciate this company.

We received the pergola shipment in good order. Our contractor erected the pergola in a little over 4 hours. We were pleased with the appearance of the pergola on our property. It functions much better than our former pergola. Shortly after erecting the pergola we experienced a hail storm which will necessate the replacement of our roof, however, the pergola had some appearance damage only. We were amazed and very pleased our pergola.

Love my awning so much!
Terrific addition to my home. Everybody at home uses it and it changed how we live our yard.

Terrible website. Deceptive pricing. No response from the chat support team.
Run Forrest, run.

Was easy to put up. The instructions were a little hard to figure out. Called in and got an excellent video that made it a piece of cake to assemble. Love sitting under it when we get a soft rain.

Install went smooth and the product looks nice. However, shipping was a struggle and took so long. I had to state whether or not I was ok waiting even longer...? Interesting question to ask a customer. Production took longer than I was originally let to believe too. Cost is good/fair. Customer service was responsive.

Although my shipment of a pergola was at the end of the estimated shipping time, I could not have been happier with the trucking companies customer service and the quality of the product as delivered.

Raúl Flaga helped me through the process. I haven't received a product yet but the customer service for purchasing was great!

what made my experience? great! was the ease of the install the pleasure I I received. after seeing the beautiful pergola it was way more than I expected. I feel like a million dollars with it

Lead time was way too long even though they kept me informed. Original order was lost due to processing ccard issues on your end. Also I got this email about how am I loving it and I haven't even received it yet or got notice it's been picked up. I was notified its ready for pickup.

With every correspondence with staff members every one was extremely helpful in addition to being very thorough and prompt returning emails or phone messages.
Very satisfied customers 😊
Patty & Joe Sidoti

Raul Flaga was very helpful in making the decision.

Haven’t received it yet but so far the process has been great. Good communication throughout and compensation for the delay. We are looking forward to receiving it.

Customer Service at Hanso Home is very prompt and knowledgeable about my questions and they also follow up more then once to make sure you are happy with the service they have provided.

Price was very fair and the communication was professional. Everything from the flawless delivery to the easy assembly made me know I made the right choice. All through the transaction all the reps were knowledgeable and courteous. If you are on the fence about what pergola to buy, just go hanso its the only choice.

I have yet to assemble and install the pergola that my client ordered, but if the product is anything like the customer service I'm certain that both my client and I will be very happy. I've asked for some extremely obscure and detailed product info for layout purposes as my installation application is non-typical. Kyle and crew never made me feel like a bother to them, they seemed eager to help right from the start, and the info they gave me was exactly what I needed. I could tell that Kyle put a good amount of effort into the chart he sent me. They nailed it on the first attempt, and did it quickly too. 110% satisfied with the customer service I received.