Hanson Electrical and Kitchens Reviews 754

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpfulness and pleasantness of the staff, from in-store assistance to delivery personnel. Many highlight the excellent service, noting the ease of online ordering, prompt communication, and efficient delivery and installation processes. People are also very satisfied with the quality and value of the products, with many appreciating the personalized advice and the ability to have old appliances removed. However, some customers experienced issues with kitchen installations, citing problems such as incomplete projects, incorrect measurements, wrong colored panels, and delays in delivery. There were also mentions of exposed extractor fans and rubbish being left behind.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the friendly and efficient... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the helpfulness and... See more

Service

Clients share positive opinions on service, consistently praising the helpful and professional attitude of... See more

Product

Customers consistently note positive experiences with product quality and value. Many reviewers praise the... See more

Order

Users describe positive interactions with order. Customers found the online ordering process simple and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a great example of why we need more companies like Hanson Electrical and not online shopping. I am single and I don't have a clue about appliances. The staff were amazing, the prices were very... See more

Company replied

Rated 5 out of 5 stars

Enormously helpful staff at Hanson Electrical, Willerby Road. All our questions answered, easy online ordering then many thanks to them for allowing us to have our old appliance taken away at a later... See more

Company replied

Rated 5 out of 5 stars

After some time of trying to get microwave for my now broken Neff microwave Tom at Willerby store did a great job of explaining product & sizing it correctly for us after numerous attempts from on lin... See more

Company replied

Rated 5 out of 5 stars

Always the personal service, able to give the delivery drivers information on how to find my Home about an hour before they came to me. Installed the washing machine, took the old one away. Lovely and... See more

Company replied


Company details

  1. Electronics Store

Written by the company

IN THE BUSINESS FOR OVER 33 YEARS!! Hanson Electrical was formed in 1986 and is now the biggest independent domestic appliance retailer in the Hull area. You can buy from our huge range online or visit our fantastic showrooms on Willerby Road, or Holderness Road in Hull. We display the best appliances from all of the major manufacturers for you to see and touch. We keep a large selection of appliances in stock in our warehouse and also operate a Click and Collect service, where we reserve items for customers. You can order online and check for a delivery date with our postcode checker, which instantly checks availability. We use our own fleet of vehicles to offer a prompt delivery service. Our knowledgeable and helpful sales staff are in the know and are happy to help you to choose the right appliances to suit your home, lifestyle and budget.


Contact info

4.9

Excellent

TrustScore 5 out of 5

754 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great service

Good customer service, delivered my w/m to my 2nd floor flat.
It’s good to buy from a local retailer.

April 26, 2026
Rated 5 out of 5 stars

Always the personal service

Always the personal service, able to give the delivery drivers information on how to find my Home about an hour before they came to me. Installed the washing machine, took the old one away. Lovely and quick and tidy.

April 23, 2026
Unprompted review
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Reply from Hanson Electrical and Kitchens

Thank you so much Christine for your kind review.

We’re really pleased to hear that you appreciated the personal service and communication ahead of your delivery — we know how important that is. It’s great to know the team made everything easy for you and that the installation and removal of your old washing machine went smoothly.

I’ll be sure to pass your lovely comments on to our delivery team. We truly appreciate your support and hope you enjoy your new appliance!

Kind regards, Hanson Electrical

Rated 5 out of 5 stars

Excellent service and very easy…

Excellent service and very easy purchase process.

April 7, 2026
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Reply from Hanson Electrical and Kitchens

Thank you Terry for your kind words! We're really pleased to hear you found the process easy and the service excellent. We truly appreciate your support and hope you enjoy your purchase!

Rated 5 out of 5 stars

Customer Service

Good Afternoon.Had a new Washer Dryer Delivered & Installed today.I must admit absolutely excellent & Professional Service from Josh & Luke 'Dream Team' They went above & beyond to help me. Excellent Service all round.I wouldn't hesitate to recommend Hanson Electrical.Thanks again.

April 17, 2026
Unprompted review
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Reply from Hanson Electrical and Kitchens

Thank you so much Dave for your kind words! We’re absolutely delighted to hear that you had such a positive experience with your new washer dryer delivery and installation.

Josh and Luke will be thrilled to hear your feedback – we agree, they really are a “dream team”! It’s great to know they went above and beyond to help and made everything run smoothly for you.

We truly appreciate your recommendation and your support means a lot to us. If there’s anything else we can help with in the future, please don’t hesitate to get in touch.

Thanks again and enjoy your new appliance!

Rated 5 out of 5 stars

Great Local Business

A great service! Great prices and very friendly delivery drivers. Always good to support a local business!

April 10, 2026
Unprompted review
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Reply from Hanson Electrical and Kitchens

Thanks for the great review Millie.

Rated 5 out of 5 stars

Good communication and service

Good communication throughout about delivery and timescale. Polite and prompt. Would definitely use again.

April 8, 2026
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Reply from Hanson Electrical and Kitchens

Thank you Tracy for the great review.

Rated 5 out of 5 stars

Great company who always go that extra…

Great company who always go that extra mile, price is also competitive with the bigger companies but with the bigger companies you don't get the personal touch, or the customer experience

March 23, 2026
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Reply from Hanson Electrical and Kitchens

Thank you Keeley so much for your kind words! We really appreciate you taking the time to share your experience.

It means a lot to us that you’ve noticed the extra effort we put into looking after our customers. We always aim to combine competitive pricing with a personal, friendly service, so it’s fantastic to hear that came across.

We hope to see you again soon and thank you once again for your support!

Rated 5 out of 5 stars

Exemplary advice, service and delivery

Have been using Hanson Electrical for decades. Never buy elsewhere. Exemplary service, both in store, advice and delivery. Just taken delivery of a US style fridge freezer, to replace a similar one. We knew it would be complicated by the need to remove fridge doors to get through our doorways. Totally transparent planning, clear costings and immediate advice when I identified another potential glitch. Cannot fault their helpful attitude and professionalism. I was particularly impressed by the care and concern one delivery man had for his partner, ensuring he was OK when handling big heavy electrical items. Thank you! Until next time!!

April 9, 2026
Unprompted review
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Reply from Hanson Electrical and Kitchens

Thank you so much Helen for your incredibly kind words and for your continued loyalty to Hanson Electrical over the years—it truly means a lot to us.

We’re delighted to hear that you were happy with the advice, planning, and delivery of your new American-style fridge freezer. Situations like yours can be a bit more complex, so it’s great to know our team made the process smooth and transparent from start to finish.

We’ll be sure to pass on your lovely comments to our delivery team as well—they’ll really appreciate the recognition, especially for the care and teamwork you highlighted.

Thanks again for your support, and we look forward to helping you again next time!

Rated 5 out of 5 stars

The best service ever!

If I could give you more stars, I certainly would. You were life savers today, as our fridge freezer decided to give up the ghost on a Bank Holiday. Thank you so very much.

April 4, 2026
Unprompted review
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Reply from Hanson Electrical and Kitchens

Thank you so much for your kind words Mrs Blanchard! 😊 We’re really glad we could help when you needed it most – enjoy your new fridge freezer!

Rated 5 out of 5 stars

Great service ,great explanation of all…

Great service ,great explanation of all the products ,and discount Dave certainly knows his stuff ,thankyou for spending time with us choosing Dave ,as Arnie says I'll be back 👍😁

March 28, 2026
Unprompted review
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Reply from Hanson Electrical and Kitchens

Thank you so much Julie! 😊 We really appreciate your kind words – Dave will be thrilled! Glad we could help you find the right choice, and we’ll look forward to seeing you again! 👍

Rated 5 out of 5 stars

New Kitchen Installation

We have recently had a new kitchen fitted by Hanson's, it wasn't a matter of just replacing old units/appliances as we had a wall removed between the kitchen and dining room by Hansons so it was a completely new design project which was undertaken by Chris. The design and building work/installation of new kitchen, done by Ant, was done to the highest standard, nothing was too much trouble at any stage of design or fitting as we changed our minds on colour several times and also asked for extra work doing along the way. We are absolutely delighted with the results and can't rate Hanson's highly enough. Thank you!

March 2, 2026
Unprompted review
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Reply from Hanson Electrical and Kitchens

Thanks Chris for this great review.

Rated 5 out of 5 stars

5 Star

I required a built in oven/microwave/induction hob and an American fridge freezer.

Nice friendly staff that beat every price I had for each item.

Well deserved 5 star service👍

March 28, 2026
Unprompted review
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Reply from Hanson Electrical and Kitchens

Thank you for the great review.

Rated 5 out of 5 stars

Absolutely a 5 star company

Absolutely a 5 star company. Their prices are very competitive, their range of goods is as good as many bigger stores, and their level of service and working hard for customer satisfaction is second to none. Everybody is very pleasant and helpful, and Hull is lucky to have Hanson Electrical and Kitchens around.

March 23, 2026
Unprompted review
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Reply from Hanson Electrical and Kitchens

Thank you Sue for the great review.

Rated 4 out of 5 stars

Great price for the washing machine & good customer service

Great price for the washing machine, recycling of old machine & removal of packaging. Excellent customer services arranging delivery & on the date I requested. Delivery was in the morning when I had been told it would be in the afternoon, but I was able to accommodate that & I'd rather the delivery be early than late. Efficient & friendly delivery drivers. Would shop there again.

March 19, 2026
Unprompted review
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Reply from Hanson Electrical and Kitchens

Thank you Sarah for the great review, sorry for the delivery time being earlier then expected.

Rated 5 out of 5 stars

Fabulous kitchen from Hanson’s

From the very first time we visited Hanson’s to potentially choose a new kitchen we were treated with fabulous customer service by Chris and Steve who were knowledgeable and extremely professional
We did choose a kitchen from Hanson’s as the choice and quality was amazing, Dave’s expert eye sealed the deal on our choice of Quartz, Chris and Steve gave excellent ideas to truly design an extremely bespoke kitchen to match everything and more that we wished for
The whole buying, installing and care during our kitchen experience was exceptional, the knowledge of the staff and being able to buy all our appliances in one place made choosing the kitchen such a lovely and easy experience.
We would 100% recommend Hanson’s to anyone, we are delighted with our beautiful kitchen
Hanson’s also recommended Padfix, Shane project managed everything, we didn’t have to worry about anything Chris and Shane managed all the design, building work and fitting of the kitchen
Thank you to Dave, Emma, Chris, Steve Tom, all the Hanson’s staff and Shane, James and all their staff at Padfix for all your knowledge, recommendations, professionalism, fabulous ideas, which resulted in a lovely experience buying and fitting a truly gorgeous kitchen from Hanson’s / Padfix

March 20, 2026
Unprompted review
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Reply from Hanson Electrical and Kitchens

Thank you so much Vicky for taking the time to leave us this amazing review, it's greatly appreciated.

Rated 5 out of 5 stars

Easy to order

Easy to order, good price, contacted me to confirm everything and delivered on time, Highly Recommended

February 4, 2026
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Reply from Hanson Electrical and Kitchens

Thanks for the great review Ian.

Rated 5 out of 5 stars

Amazing price, product and service

This is a great example of why we need more companies like Hanson Electrical and not online shopping. I am single and I don't have a clue about appliances. The staff were amazing, the prices were very reasonable. They delivered quickly, installed and removed the old washing machine. A fantastic product, great delivery guys. I won't go anywhere else now. Come on guys support your local supplier, I couldn't have done it without them.

February 4, 2026
Unprompted review
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Reply from Hanson Electrical and Kitchens

Thank you Soraya for such a wonderful review, we really appreciate it.

Rated 5 out of 5 stars

I ordered on the Friday evening and was…

I ordered on the Friday evening and was sent an email almost immediately stating i could collect the next day. I collected later that week, and was helped into the van by the guys working there, no problems whatsoever.
great place to shop

January 31, 2026
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Reply from Hanson Electrical and Kitchens

Thank you Craig for a great review.

Rated 5 out of 5 stars

Kitchen fitting and additional work

Steve Hardy at Hansons planned and supplied our kitchen. We required a lot of additional building, electrical and plumbing work. Ant Renfree coordinated all the work, fitted the kitchen and carried out some additional work for us. Everything ran really smoothly, any issues were sorted quickly and professionally and the experience was made as stress free as possible for us. The kitchen is excellent quality and the work carried out by all the trades was of a really high standard. We love the finished kitchen. Would not hesitate to recommend Hansons and their contractors.

January 5, 2026
Unprompted review
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Reply from Hanson Electrical and Kitchens

Thank you Andrea for taking the time to leave us a brilliant review.

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