Hanson Electrical and Kitchens Reviews 

770
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and helpfulness of the staff, from initial ordering to final installation. People appreciate the smooth process, easy online ordering, and the sound advice received regarding product selection and quality. The delivery service is frequently noted for being prompt, efficient, and friendly, with many consumers commending the drivers for their respect for property and helpfulness in installation and removal of old appliances. Reviewers often mention good communication, including calls before arrival, and are pleased with the competitive prices and wide selection of high-quality products available.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the efficiency and friendliness of... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Consumers consistently report positive experiences with the service, highlighting excellent results and... See more

Product

Reviewers mention positive feedback about product, highlighting a good choice of products, easy ordering, and... See more

Order

Customers had positive experiences with order, praising the ease of the ordering process and the efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service start to finish. From ordering to fitting I couldn't fault them. Josh and Rich went that extra mile to install my appliance. So polite and professional. Would recommend Hanson 100... See more

Company replied

Rated 5 out of 5 stars

Great experience with Hansons! We had a new kitchen and utility room fitted in June 2026. Couldn’t be happier with the excellent results and the way everything ran so smoothly. The whole team worked s... See more

Company replied

Rated 5 out of 5 stars

After some time of trying to get microwave for my now broken Neff microwave Tom at Willerby store did a great job of explaining product & sizing it correctly for us after numerous attempts from on lin... See more

Company replied

Rated 5 out of 5 stars

Enormously helpful staff at Hanson Electrical, Willerby Road. All our questions answered, easy online ordering then many thanks to them for allowing us to have our old appliance taken away at a later... See more

Company replied


Company details

  1. Electronics Store

Written by the company

IN THE BUSINESS FOR OVER 33 YEARS!! Hanson Electrical was formed in 1986 and is now the biggest independent domestic appliance retailer in the Hull area. You can buy from our huge range online or visit our fantastic showrooms on Willerby Road, or Holderness Road in Hull. We display the best appliances from all of the major manufacturers for you to see and touch. We keep a large selection of appliances in stock in our warehouse and also operate a Click and Collect service, where we reserve items for customers. You can order online and check for a delivery date with our postcode checker, which instantly checks availability. We use our own fleet of vehicles to offer a prompt delivery service. Our knowledgeable and helpful sales staff are in the know and are happy to help you to choose the right appliances to suit your home, lifestyle and budget.


Contact info

4.9

Excellent

TrustScore 5 out of 5

770 reviews

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4.9

All reviews

(770)

82 reviews in the last 12 months

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Rated 5 out of 5 stars

Ordered a Hoover washing machine.

Ordered a Hoover washing machine. Excellent website detailing the various machines. Clear which were in stock and which ones weren't.
Easy to order and excellent delivery and taking away old machine. Much better service than a recent experience with a national white goods store .

March 19, 2024
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Susan for a great review.

Rated 5 out of 5 stars

Would recommend

Good smooth transaction and delivery

March 9, 2024
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review Isabel.

Rated 3 out of 5 stars

After paying for a expensive washer and…

After paying for a expensive washer and fitting all went well and pleased with that part of the service. We also payed for the old one to be collected and deposed of. They said it would be a couple of days and we said that would be fine. After eight days and 3 phone calls and promised twice it would be collected the following morning they have finally turned up and collected. Very Poor.

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

Top performers.

After a kitchen catastrophe I was ready to visit Currys when my Wife reminded me of bad experiences with them and suggested we went to Hanson Electrical in Holderness Road. On cost, customer service, reliability and all round helpfulness I couldn't recommend them highly enough. When they say something will be with you on a date and time, from ordering two different kitchen items, not only did they deliver but they called on the phone to keep us up to speed. Superb and I would use them every time in future.

March 4, 2024
Unprompted review
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Gary for taking the time to write this brilliant review.

Rated 5 out of 5 stars

Competitive pricing

Competitive pricing, easy online ordering with a good selection of delivery dates to suit.

February 26, 2024
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review Tim.

Rated 5 out of 5 stars

So helpful

So helpful, was an issue with our new washer bought from them (not at all the fault of Hanson) but they were brilliant and replaced straightaway, Benefits of using a local company, no waiting for collection. refund and redelivery etc

February 13, 2024
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review Jayne, so glad we got everything sorted for you.

Rated 5 out of 5 stars

Orderd on line and my purchase was ready to pick up

Orderd on line and my purchase was ready and waiting for me to pick up as I stated on order can’t fault Hanson always come here for all my appliances never fail to deliver 100% customer service

February 2, 2024
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Kerry for a great review.

Rated 5 out of 5 stars

Electric oven purchase

Ordered electric oven and delivered on the day that we requested,fast, efficient and polite service.

January 22, 2024
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for taking the time to leave us a great review David.

Rated 5 out of 5 stars

Excellent service at a very competitive cost

Easy to purchase a washing machine on-line using Hanson's website and a very competitive price - cheaper than most of the big multi-national names.
Delivery within a few days and as soon as possible after a bank holiday.
Delivery by polite and caring staff who respected my mum and her flat (she's 93); which was very reassuring for her.
Hanson's are recommended without reservation.

January 10, 2024
Rated 5 out of 5 stars

Enjoyable experience of chosing a kitchen.

A very good experience of ordering a new kitchen. Stress free, seamless. They came and measured and drew a plan. Lots of choice. No pressure. Good quality units made in the UK at reasonable prices. Knowledgeable, obliging staff. Would highly recommend Hansons for electrical appliances and kitchens.

January 14, 2024
Unprompted review
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review Ann.

Rated 4 out of 5 stars

Wrong product

I ordered a CDA CCA7SI Canopy Hood.
I received a CDA CCA52SI Canopy Hood, which is a completely different size.

This was after paying for DHL delivery to London.

Disappointing.

Update 4 January: Hanson Electrical got in touch and offered ways to minimize the inconvenience. Apart from getting the wrong product they have been responsive and easy to deal with. Based on their positive response (albeit late) I have corrected my rating. Despite my issues in this particular case, I would not hesitate to buy from Hanson again.

November 18, 2023
Rated 4 out of 5 stars

We have used Hanson before and always…

We have used Hanson before and always find the service excellent. On this occasion there was an issue with the delivery date but once the team were notified the issue was acknowledged and immediately rectified and the delivery/ installation team were punctual, efficient and very polite. I would definitely recommend them.

December 10, 2023

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