Got my delivery within 5 working days it was a fireplace. Zero communication from company so when you order do NOT expect any of your emails to be answered. So if something goes wrong with order your... See more
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Based on these reviews
Everything went well with order and confirmation then nothing. We weren’t informed at any point that the order had been dispatched or was on its way nothing. Even started to think it may be a scam/... See more
Company replied
Bought 4wall mounted oil filled radiators which look really good quality but the timer setting for each day have no facility for off periods and even when you don’t require heating you have to have s... See more
Company replied
Cheap and cheerful garden gate The information sent after ordering was brief and not obvious how to track the delivery. I contacted customer services after a few days and was given the tracking... See more
Company replied
Company details
Written by the company
At Home & Outdoor Direct, we bring you unbeatable deals on quality furniture and outdoor essentials. From stylish indoor furnishings to durable garden must-haves, we offer a wide range of clearance items at exceptional value. Based in the UK, we’re your trusted destination for affordable home and outdoor living — direct to your door.
Contact info
United Kingdom
- info@haodirect.co.uk
- haodirect.co.uk
3.3
Average
161 reviews
Replied to 41% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What a complete disaster
What a complete disaster for me having ordered from HAO.
As my order had not arrived, I had to chase the courier to find out where the order was and found out that they had delivered the item to the wrong house in the wrong town.
The courier did recover the item and eventually delivered it to me but when I opened the package part of the garden screening was dented and in other areas, some of the screening slats were clearly broken. I sent photos of the damage to HAO and asked for either a full refund or a replacement on more than one occasion.
During the time of chasing delivery of the item, on one occasion HAO asked me to check next door to see if it had arrived there even though it had been delivered to the wrong address in the wrong town.
I tried to reach a resolution which was time consuming - many emails back and forth and waiting 24 hours each time for a response.
HAO did offer initially a £20 partial refund to keep the faulty item but eventually offered a replacement if I returned the item. Really? I was so fed up with the poor communication, I opted for a £40 refund. HAO will naturally have their version of events that may suit them but my version is correct.
I would definitely not use them again. I suppose if the order arrives undamaged, happy days. But if there is an issue, don't expect a positive experience with their customer service.It was a bad experience for me and I found the communication to be extremely poor.
March 26, 2026
Reply from Haodirect
Dear ASW,
We’re sorry to hear that you feel this way and appreciate you taking the time to share your feedback.
We’d like to clarify the situation to ensure a fair and accurate understanding of what happened. Your order was initially misdelivered by the courier (DX), which we understand was frustrating. As soon as this was brought to our attention, we worked with the courier to have the parcel redirected and successfully delivered to the correct address.
Regarding the condition of the item (PVC Garden Fence Privacy Screen), we understand there were some creases reported. In response, we first offered a goodwill partial refund, and when you requested a higher amount, we continued to accommodate your requests.
At no point were you required to return the item, as we aimed to resolve this as quickly and conveniently as possible for you. We also offered alternative resolutions, including a replacement or full refund, should you have preferred.
We’re sorry if our response time did not meet your expectations. We aim to reply within 24 hours, although there may occasionally be slight delays due to weekends or holidays.
We believe we made every effort to resolve this matter in line with your requests, and we’re glad that a resolution was reached.
Thank you for your feedback.
Best regards,
Haodirect
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good value for money on their products
March 26, 2026
Reply from Haodirect
Dear Agnes Balloch，
Thank you for your feedback!
We’re really glad to hear you found our products to be good value for money. Your support means a lot to us, and we hope to serve you again in the future.
Best regards,
Haodirect
Reply from Haodirect
Dear customer,
Thank you for your wonderful feedback! We're so glad you’re enjoying the product and found great value in both our pricing and service. It means a lot to our team — we truly appreciate your support and look forward to serving you again!
Best regards,
Haodirect
Brought an item a month ago
Brought an item a month ago, it wasn’t cheap! Never received it and haodirect has never responded to my emails. Evri have contacted me to inform me that the item was damaged in transit and that is why I have not received it, emailed haodirect again and they have still not responded to me. Going to have to raise the issue with trading standards as it’s been 28 days with not response! I do not recommend purchasing from this company.
March 6, 2026
Unprompted review
Reply from Haodirect
Dear Joanne Linda Buckley,
We’re really sorry to hear about your experience and the frustration this has caused. This is certainly not the level of service we aim to provide.
We have carefully checked our system but were unable to locate an order under the name “Joanne Linda Buckley”. It’s possible the order was placed under a different name, email address, or order reference.
We’d really like to investigate this for you as a priority and get it resolved as quickly as possible. Could you please contact us directly with your order number or the details used to place the order?
We take situations like this very seriously and are here to help.
Best regards,
Haodirect
Fab experience from start to finish
March 26, 2026
Reply from Haodirect
Dear Mary Davidson,
Thank you so much for your kind words! We’re delighted to hear you had a fab experience from start to finish.
We truly appreciate your support and hope to serve you again soon!
Best regards,
Haodirect
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Great service and product
First off great price, have brought similar units for much higher. Secondly arrived in two days, much quicker than i anticipated. The heater itself is really good quality and was doubled packaged so arrived with no issues.
Another big point for me was the customer service, this was exceptional. Actually having an email conversation with a human being who understood my issue and went way and above of what i expected.
Honestly would highly recommend to everyone.
March 31, 2026
Unprompted review
Reply from Haodirect
Dear IronMonkey,
Thank you so much for your amazing feedback!
We’re delighted to hear that you’re happy with the price, speedy delivery, and the quality of the heater. It’s wonderful to know that our customer service exceeded your expectations — we always aim to provide real, helpful support.
Your recommendation means a lot to us, and we really appreciate your support!
Best regards,
Haodirect
Made well giving accurate measurements
Made well giving accurate measurements. Only needed legs assembling on arrival but Alan key provided and full instructions. Very pleased with a quick delivery as well.
March 25, 2026
Reply from Haodirect
Dear Sandra,
Thank you for your kind review!
We’re thrilled to hear that the product met your expectations, was easy to assemble, and that delivery was quick. It’s great to know the instructions and Allen key made assembly straightforward.
We really appreciate your support and hope you enjoy your new purchase!
Best regards,
Haodirect
Excellent service definitely would recommend
Excellent service and communication, product as described, arrived when expected and such a good price.
March 25, 2026
Reply from Haodirect
Dear Denise,
Thank you for your wonderful feedback!
We’re delighted to hear you were happy with our service, communication, and that the product arrived as expected. It’s great to know you found it to be such good value as well.
We really appreciate your support!
Best regards,
Haodirect
Good Product & Helpful, Friendly Staff
The product is good and all your staff I comtacted were very helpful. Only problem was I waited in all day for the delivery to arrive on the given day and it arrived the following day. However, the delivery was free.
March 25, 2026
Reply from Haodirect
Dear David Fraser,
Thank you for your kind feedback!
We’re really pleased to hear that you’re happy with the product and that our team was helpful throughout your experience. We’re sorry for the delivery delay and understand how inconvenient that must have been, even with free delivery.
Your patience and understanding are truly appreciated, and we hope you enjoy your purchase!
Best regards,
Haodirect
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Quick delivery poor item .
Give a 3 star delivery quick ,
gate is every poor light weight chinese material had to build up with wood at the back to give it weight so doesn't get blown away it weights about 5kg to 10 kg what isn't good for a gate .
March 27, 2026
Unprompted review
Reply from Haodirect
Dear Lucas Plunkett,
We’re glad to hear that you were satisfied with the quick delivery. However, we’re sorry to learn that the gate did not meet your expectations in terms of weight and quality.
We’ve carefully checked our system but were unable to locate an order under the name “Lucas Plunkett.” It’s possible the order was placed under a different name or email address. We’d really like to look into this further and help resolve your concerns. If you need, please contact our customer support team with your order details so we can assist you further.
We appreciate your feedback, as it helps us improve our products and services, and we hope to have the opportunity to put things right.
Best regards,
Haodirect
returns
you do not want returns and you do not want the hassle of a return.
March 23, 2026
Unprompted review
Reply from Haodirect
Dear Sylvia Mildwater,
Thank you for your feedback.
We would like to clarify that we do support returns and aim to provide customers with flexible options. In your case, after you mentioned that the product size did not meet your expectations, alongside a goodwill discount option, a return and refund solution was also provided.
After reviewing the communication, we can confirm that you chose to accept the discount and keep the product.
We regret any misunderstanding and remain committed to providing support and fair resolutions to our customers.
Kind regards,
Haodirect
Faulty product, missing parts but my problem....
Order number DUX052182328 as you won't be able to find someone called yougotasmellywhat....Jokers
Bought a garden swing chair through Debenhams market place.
The product looked as though it had been sent out and returned to several people before it came to me.
Was not machined correctly so could not be assembled and had a leg missing.
H&O requested an image of the missing part ....... And a video showing the product could not be put together. They have said they have not been able to view it. It's had nearly 500 views on YouTube.....
Clearly wants to make life as difficult as possible for customers as they do not want to refund for faulty products.
In my opinion this company is a con so stay well clear. I am more than happy to go through small claims court if I need to. Which will incur legal costs. Plus I enjoy a day out at court, 'Your Honour!'
Avoid this firm at all costs!
March 17, 2026
Unprompted review
Reply from Haodirect
Dear customer,
We’re very sorry to hear about your experience and sincerely apologise for the frustration caused. This is certainly not the level of service we aim to provide.
Thank you for now providing your order number (DUX052182328), which has helped us locate your case. When we initially received your message via the marketplace platform, no images or video attachments were visible on our side, so we were unfortunately unable to properly assess the issue at that time.
We have only just received your video link from the platform, and our team is currently reviewing it as a priority. Once this has been assessed, we will work with you to resolve the matter as quickly as possible.
As a retailer on the platform, we do not have your email information. Please note that communication via the marketplace can sometimes be delayed or incomplete. To help us assist you more efficiently and avoid further delays, we would kindly recommend contacting us directly at dbhcustomerservice@haodirect.co.uk
with your order details.
We take all product quality concerns seriously and are committed to reaching a fair and prompt resolution for you. Thank you for your patience while we look into this.
Best regards,
Haodirect
Reply from Haodirect
Dear Ms Bassett,
Thank you very much for your kind review! We’re really pleased to hear that your order arrived quickly and in good condition.
We always do our best to ensure our products are carefully packaged and delivered as promptly as possible, so it’s great to know this was your experience.
We truly appreciate your support and hope you enjoy your purchase. If you ever need anything else, we’ll be very happy to help!
Best regards,
Haodirect
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Great service quick delivery good…
Great service quick delivery good quality product
February 23, 2026
Reply from Haodirect
Dear Shane Bennett,
Thank you for your kind review! We’re delighted to hear that you’re happy with the service, quick delivery, and the quality of the product.
We truly appreciate your support and hope you enjoy your purchase!
Best regards,
Haodirect
Absolutely beautiful lights
Absolutely beautiful lights. Saw them on other website first then searched and found Haodirect. Delivery was free with discount on item for being first time customer and the parcel arrived quickly. The light was packaged very well and looks so nice I ordered a second one. Not sure who the courier was but he delivered them both to my neighbour because I wasn’t home. Fantastic service.
February 22, 2026
Reply from Haodirect
Dear Gemma Dunn,
Thank you so much for your wonderful feedback! We’re delighted to hear that you love the lights and that they look so beautiful in person.
It’s great to know you found us, enjoyed the first-time customer discount, and that your order arrived quickly and well packaged. We’re especially happy to hear you liked them enough to order a second one!
Thank you again for your kind words and support. We hope you continue to enjoy your lights!
Best regards,
Haodirect
Cheap and cheerful garden gate
Cheap and cheerful garden gate
The information sent after ordering was brief and not obvious how to track the delivery. I contacted customer services after a few days and was given the tracking information and told that my package had not been collected from the warehouse by the carrier, which would be contacted to collect and deliver asap. The package arrived very quickly afterwards. I suspect that the carrier already had the pckage but that there was just some confusion in the system.
The item was well packaged and delivered to my door without any issues.
The item, a garden gate was cheap and construction was, lets say, economical with the wood, but having said that, was well constructed with glue and screws and with attention to appearance with small knots teated. Three hinges were included together with gate bolt and all screws. Paper information as well. Quite impressive for such a cheap item. I am going to give 2 coats of wood preservative and paint. It might look quite good
February 23, 2026
Reply from Haodirect
Dear Mr Anthony Nield，
Thank you for taking the time to leave such a detailed and balanced review — we really appreciate it.
We’re sorry the tracking information wasn’t clearer after ordering. That’s helpful feedback, and we’ll certainly review how this is presented to make it easier for customers to follow their delivery. We’re glad our team was able to provide the details when you contacted us and that the gate arrived shortly afterwards.
It’s great to hear that the gate was well packaged and delivered without issue, and that you were pleased with the overall construction and included fittings — especially at the price point. We aim to offer affordable options that are still well assembled and practical, so your comments about the build quality and finish are encouraging.
Thanks again for your thoughtful feedback and for choosing us.
Best regards,
Haodirect
Easy to order
Easy to order, updated all the way from order to delivery. Delivery driver put package right into the hall for me. Chair was easy to build, even by 1 person and well worth the money. Very sturdy. Would recommend.
February 23, 2026
Reply from Haodirect
Dear Dennis Kenny,
Thank you so much for your fantastic review!
We’re delighted to hear that you found the ordering process easy and that you felt well-informed every step of the way through to delivery. It’s great to know the driver was helpful and placed the package safely inside for you.
We’re especially pleased that the chair was straightforward to assemble — even solo — and that you’re happy with the sturdiness and value for money. That’s exactly what we aim for.
Thank you for your recommendation, it truly means a lot to us!
Best regards,
Haodirect
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Quick delivery and arrived in one…
Quick delivery and arrived in one piece.
I had never heard of this company before so was a bit dubious if it would be a mistake, but to my surprise, the price was good, the delivery was on time and the product so far is working well.
February 23, 2026
Reply from Haodirect
Dear Mr Richards,
Thank you so much for giving us a try and for taking the time to leave such a thoughtful review.
We completely understand being cautious when ordering from a company you haven’t used before, so we’re especially pleased to hear that your experience was a positive one — from the competitive price to the on-time delivery and your product arriving safely and working well.
Your feedback really means a lot to us, and we’re glad we could exceed your expectations. We hope to serve you again in the future!
Best regards,
Haodirect
Great metal gate for my garden
Great metal gate for my garden. Easy ordered and speedy delivery 5⭐️
February 23, 2026
Reply from Haodirect
Dear May McLeod,
Thank you so much for your review!
We’re delighted to hear that you’re pleased with your metal garden gate and that you found the ordering process easy with speedy delivery. That’s exactly the experience we aim to provide.
We really appreciate you taking the time to share your feedback — it means a lot to us. Enjoy your new gate!
Best regards,
Haodirect
Perfect!!!
February 22, 2026
Reply from Haodirect
Dear Ioannis Chaikalis,
Thank you so much for your kind words! We're thrilled to hear that you're loving the product.
If you ever need anything else, don’t hesitate to reach out!
Best regards,
Haodirect
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