When I arrived at the desk no car was available from my class and they wanted to downgrade me. I did not accept and had to push back very hard, suddenly I got a car in the same (or higher?) class. Whe... See more
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See what reviewers are saying
Post arrival: We were informed that our indicated email was incorrect and that we were called via phone for confirmation. Apologies to happy car for the misunderstanding. During arrival: We... See more
Company replied
I've used HappyCar a few times now, and now I know how it works, I will gladly use it again. It's easy to get your car and all your insurances at the best rate. The one thing you should always check... See more
Company replied
really dissapointed I rented a car with full insurance from happycars. While driving, I got hit by a rock in the windshield from another driver. I reported the case 6 times using the forms... See more
Company replied
Company details
About HAPPYCAR
Written by the company
HAPPYCAR vergelijkt huurauto aanbiedingen van alle aanbieders. U kunt een huurauto voor een zomervakantie in Mallorca , een roadtrip door de Verenigte Staten of een Cabrio huren voor een zonnig weekend in Nederland - al vanaf 6€ per dag biedt HAPPYCAR voor alle wensen de juiste huurauto. Via de website of via de App, passende aanbiedingen zullen snel verschijnen en u kunt ongecompliceerd boeken. Bij vragen staat ons gratis te bereiken service team aan uw zijde!
Contact info
Am Sandtorkai 48, 20457 , Hamburg, Germany
- happycar.nl
3.3
Average
634 reviews
Hasn’t replied to negative reviews
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No car available, car return issues and unknown damage
When I arrived at the desk no car was available from my class and they wanted to downgrade me. I did not accept and had to push back very hard, suddenly I got a car in the same (or higher?) class. When returning the car I put the key in the key deposit box. End of day I was called why I didn’t bring the car back. I told I did and they made a mistake. Free hours later I got an email that the window was damaged, which cannot be true. It feels like they didn’t like me and play this damage game.
May 14, 2025
Unprompted review
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Vey bad experience not recommended
Vey bad experience not recommended
We rented a car from this website about two months ago. The car suffered a minor collision and we had bought full cover. the company on this portal officially promised to contact us (I will quote below) but to this day no one has even sent an email and the hotline cannot report damage because they claim it was a full cover with the windshield turned off (which the company did not write in the policy before buying )
nobody answer for our collision raport on their website
Reply from HAPPYCAR
Jul 19, 2023
Dear Maciej,
We apologize for the inconvenience.
If you have booked a full insurance through HAPPYCAR with your provider, you are eligible to receive a refund for the incurred damage costs. All the insurance conditions about what is covered, can be found in your booking confirmation.
In order to open a claim and to request a refund for the damage costs, please go online to our contact form and select the correct reason for refund.
Please keep in mind that your provider can take up to 20 working days to resolve a claim.
With kind regards,
Your HAPPYCAR-Team
June 8, 2023
Unprompted review
Reply from HAPPYCAR
Dear Maciej,
Thank you for your feedback.
I can confirm that we have informed you via phone and via email on August 1st 2023 regarding your insurance coverage.
You booked an offer with Zero Excess coverage. This coverage only includes the bodywork of the rental car and does not cover the tires, glass, roof and underbody of the car.
Unfortunately as the front shield window was damaged during your rental period, this damage can not be covered through your insurance booked with us. Please note that all the insurance conditions were made clear beforehand before booking, and after in the rental voucher.
We apologize for not being able to offer you a more positive reply.
With kind regards,
Your HAPPYCAR-Team
really dissapointed
really dissapointed
I rented a car with full insurance from happycars.
While driving, I got hit by a rock in the windshield from another driver.
I reported the case 6 times using the forms on the site.
Unfortunately, the company has not responded to any of them and the hotline is blocked. Can't get my money back highly NOT recommend
they promised to contact, unfortunately, only on the trust remote, they continue to lie everywhere, about contact from them
July 7, 2023
Unprompted review
Reply from HAPPYCAR
Dear Maciej,
We apologize for the inconvenience.
If you have booked a full insurance through HAPPYCAR with your provider, you are eligible to receive a refund for the incurred damage costs. All the insurance conditions about what is covered, can be found in your booking confirmation.
In order to open a claim and to request a refund for the damage costs, please go online to our contact form and select the correct reason for refund.
Please keep in mind that your provider can take up to 20 working days to resolve a claim.
With kind regards,
Your HAPPYCAR-Team
Happy returning customer
I've used HappyCar a few times now, and now I know how it works, I will gladly use it again. It's easy to get your car and all your insurances at the best rate. The one thing you should always check because it's not always clearly marked, is that you rent a car that is on the airport, and not at a parking spot with a 15 min shuttle bus. I've accidentally booked that a few times, but it costs you so much time because the shuttle bus always takes a lot of time to get there. After making that mistake a few times, I'm very mindful in what I book and it works perfectly, but they should give it a bigger and more clear notification on their website when booking.
I've had one time that I've had to use the insurance, they paid very fast. So overall, I'm a happy returning customer!
May 8, 2023
Reply from HAPPYCAR
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
It is very important for us to keep working constantly on our customer service to ensure a good experience for all of our customers. At the moment we work hard to improve the information on our website whether a shuttle bus is needed or if the local supplier is located directly in the terminal. We will continue to improve this. Transparency is our top priority!
We look forward to assisting you again with your next booking.
Kind regards,
Your HAPPYCAR-Team
Don’t hurry…..🤷🏻♂️
You have to call for transportation. And after that, it takes some time to get your car. It should be better to get your car at the airport.
Thanks for your answer.
You received one star extra.😉
April 28, 2023
Reply from HAPPYCAR
Dear JPF Verharen,
Thank you for your feedback.
We also offer many car rental offers where the local rental company has a rental desk directly in the arrivals terminal and where no shuttle bus is needed.
For a future booking we will gladly assist you in finding a suitable car rental offer that is directly located at the airport.
With kind regards,
Your HAPPYCAR Team
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ordered car not available substition inadequate
i have ordered and paid for a 5 doors nine seater car. Opel VIVARO or alike.
The car rental company used by Happy Car did only have a five seater. With 6 aduls and suitcases this was not doable. I have asked for an additional car. The cost involved were on me and i am waiting now for Happy Car to refund the EUR 197 cost of the rental for the additional car.
April 17, 2023
Reply from HAPPYCAR
Beste meneer Dekkers,
Hartelijk dank voor uw feedback.
Nogmaals onze oprechte excuses voor het ongemak. Onze klantenservice heeft inmiddels een klacht voor u geopend bij uw aanbieder en een restitutie ter hoogte van 197 EUR aangevraagd. Zij zullen u op de hoogte houden over de status van uw claim.
Met vriendelijke groet,
Uw HAPPYCAR-Team
Good overview of different cars and…
Good overview of different cars and different carrental companies, easist way to get the best deal.
February 16, 2023
Reply from HAPPYCAR
Dear Mr. Driessen,
We are pleased that you are satisfied with our service as a price comparison portal. Thank you very much for your loyalty!
With kind regards
Your HAPPYCAR team
Don't book a car at Optimorent / Easy Car Hire in Catania!
We booked in February 2023 at happycar.nl a car for two days at Catania Airport. Happycar told us that the rental company was named Optimo Rent. The office was very hard to find, no one knew the company. In the end we found out that they changed the name and are now called Easy Car Hire.
After we finally found the office the lady at the counter was very aggressively trying to sell us their insurance, even when I told her that we did a full insurance from another party. This experience was not pleasant at all.
After this we went to pick up the car. I have to say that is was dark and the end of a big storm so it was still windy. We checked the cars exterior and did a quick scan of interior. This was a big mistake from our side, it turn out that the hatbox was missing. The guy that checked the car before taking the car “did not notice” it was gone, but when we came back with the car THE SAME guy was quick to point out that the hatbox was missing. This was very suspicious to me and I know 100% it was not their when we picked up the car because a big thing like that you will notice if it was their and then “stolen” as the guy suggested. There were also no signs of an break in into the car.
After closer inspection of the attachement point of the had box you could see it was broken a while ago because the black plastic was grayed out.
My point is this: stay away from this company! Yes it seems cheap but they charge us 326 euros for the hatbox. They look like professional scammers. Pay a bit more with a reputable car rental company and do not ruin your trip like we did. If you still decide to rent with this company make sure that you document the interior and exterior and take your time to do it!
February 16, 2023
Reply from HAPPYCAR
Dear Merel,
Thank you for sharing your experience with us. We are very sorry to hear that your experience did not meet your expectations at the local supplier.
It often happens that the local supplier still tries to sell an extra insurance. You are however not obligated to accept this insurance from the supplier.
When you already booked an insurance on HAPPYCAR, it means that you have booked an insurance with the insurance company called Rentalcover. The Rentalcover insurance covers all costs in relation to theft and damages to your rental car, and is much cheaper then when you would buy an insurance locally from the car rental company.
Because you have mentioned that you were charged for theft and damages, we ask you to contact us. We will gladly assist you into opening a claim with your insurance in order to get these costs refunded. You can contact us at boeking@happycar.nl.
As on this page you only review the service of HAPPYCAR as a comparison portal, and not the local car rental company, we ask you to move the bad review about the supplier OptimoRent/ Easy Car Hire, to the suppliers trustpilot page.
With kind regards,
Your HAPPYCAR-Team
Service was great. All was great
Service was great.
Car was good. Price was good!
People were help full and kind.
Only thing; fuel must be full by start. Then back full.
December 21, 2022
Reply from HAPPYCAR
Thank you very much for your kind feedback, Fred.
We are pleased that you enjoyed your experience. We look forward to helping you again with future bookings. Since you've claimed to have booked a fuel policy “Brandstof: Ophalen en inleveren met volle tank” but haven't received it, we'll forward your feedback to the correct party.
Kind regards
Your HAPPYCAR Team
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Excellent service
Excellent service. Quick pick up at the airport and no hassle service at the desk. Same on return. No long pushy talks about more and expensive services; just clear language on what u have and what u got.
December 7, 2022
Reply from HAPPYCAR
Thank you for your review. We are happy to hear that the whole process went smooth and quick. This is what we wish for our customers. We are looking forward to assist you again with your next booking!
Kind regards,
Your HAPPYCAR-Team
Excellent service and cool cars…
Excellent service and cool cars available for rent. Mr. De Groot was really friendly and helpful.
October 7, 2022
Unprompted review
Reply from HAPPYCAR
Dear Juan,
Thank you so much for taking the time to leave us this amazing review. We look forward to assisting you again with your next booking.
Kind regards,
Your HAPPYCAR-Team
Can only recommend :)
Can only recommend :)
Everything went really well with my rental in Amsterdam, really good vehicle in excellent conditions. The prices were also really good and cheap!
August 15, 2022
Unprompted review
Reply from HAPPYCAR
Dear Luisa M.
We are thrilled that you loved your experience. Our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
With kind regards,
Your HAPPYCAR-Team
damaged car
When I got the car they said it was a new car with no
dents or scratches. I went to the parking and found a very dirty car (on the outside) with dents and scratches all around. Not that it was a small scratch or something, no there where scratches all around the car and a small dent in the door of the car. I went back in and demanded that they wrote it on the agreement. I think that if I did not see this or report it they would have charged me afterwards. This is customer unfriendly and smells like fraud.
September 2, 2022
Unprompted review
Reply from HAPPYCAR
Dear Mr. Steurs,
Thank you for your feedback!
We are sorry to hear that there was some inconvenience while picking up the vehicle. Unfortunately, we cannot guarantee that you will receive a new rental car without any pre-damage. Therefore, we always advise our customers to take pictures of the rental car and have all damages noted by the rental company before taking the car.
To travel with a completely safe feeling, the best option is to purchase a rental car insurance through us. Even if the local rental company then charges you for any damages that were not caused by you, you can be reimbursed for these costs through your insurance after your rental period.
Kind regards,
Your HAPPYCAR-Team
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STAY FAR AWAY FROM THIS CAR BROKER
Don't book your car here, they advert with cars at a airport but you have to take a shuttle bus to some bad industrial place. Very very poor communication and no solution in terms of cashback. we've paid way to much for a airport service wich we never got, the shuttle service was way cheaper. STAY FAR AWAY FROM THIS CAR BROKER
August 10, 2022
Unprompted review
Reply from HAPPYCAR
Dear Mr. Zoon,
We thank you for sharing your feedback. We're sorry to hear your experience didn't match your expectations.
Booking an airport offer can sometimes mean that you will still need a shuttle bus to be taken to the local rental agency. Some rental companies have their fleet in the immediate vicinity of the airport and provide a free shuttle service.
Whether or not a shuttle bus is required to pick up your car will be noted in the pick-up instructions on your rental voucher.
Please feel free to reach out to our customer service team with any further comments, concerns or suggestions you wish to share.
With kind regards,
Your HAPPYCAR-Team
Very good rental car platform
Good service, quick reactivity to help me during my booking, great value for the money spent.
June 2, 2021
Reply from HAPPYCAR
Dear Mr. Frackowiak,
We are very glad to hear that our service has met your expectations. We value the opinions of our customers, so we are pleased to hear that you are satisfied with the service we offer.
So thank you for your kind words and we look forward to continue to assist you with your reservations.
Kind regards,
Your HAPPYCAR-Team
Very good website
November 12, 2020
Reply from HAPPYCAR
Dear customer,
Thank you for your positive reply.
We are currently working hard on our website to make it more accessible and transparent for our customers. We are pleased to know that this had a positive effect.
With kind regards,
Your HAPPYCAR-Team
Dont book with happycars
Dont book with happycars. Arrived at Pisa and there was no reservation made for us. Nobody contacted us and all the cars were sold out. Ended up paying more for a car lastminute at another company.
September 6, 2020
Unprompted review
Reply from HAPPYCAR
Dear Mrs. Van Leeuwen,
Thank you for your feedback.
We regret to hear you had these problems with your car rental in Pisa. We would be happy to help you in this matter and to see if we can do something for you. Would you please send us an email at boeking@happycar.nl with your HAPPYCAR ID. One of our customer service agents will then assist you.
With kind regards,
Your HAPPYCAR-Team
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Everything went as requested
Everything went as requested. No complains, easy and all good
August 17, 2020
Unprompted review
Reply from HAPPYCAR
Dear customer,
We are very glad to hear that our service has met your expectations. It is very important for us to keep working constantly on our customer service to ensure a good experience for all of our customers.
With kind regards,
Your HAPPYCAR team
Perfect
My reservation in Milaan went without any problem. I used the happy insurance pack and no annoying discussions re additional insurances at the counter. Customer service was quick to answer my various questions. Would use happycar again!
July 26, 2020
Unprompted review
Reply from HAPPYCAR
Dear Jan,
Thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience. Our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So thank you for your kind words and we look forward to seeing you again.
With kind regards,
Your HAPPYCAR-Team
worst company I have had contact to…
worst company I have had contact to date. I suspected that I had not received confirmation from the official rental company, I contacted them by email 1 week before my trip. And I was informed that my reservation was canceled, NOBODY sent me nothing giving an information of the cancellation. They Didn’t answer the phone and the « solution » would reimburse me the amount paid in 10 business days, and they presented me with a proposal with twice the amount that I had already received the proof by email. A real disregard for the customer. In addition to not presenting any solution for reconciliation and repair of damages caused to the customer.
June 25, 2020
Unprompted review
Reply from HAPPYCAR
Dear Mr. Sganzerla,
Thank you for your Feedback. I am sorry to hear that your booking could not get confirmed by the provider. Sometimes it takes a certain processing time before a booking can get confirmed by the provider or that we receive the information that the booking could not get confirmed. We apologize for this delay.
Sadly we do not have any influence on the prices of the displayed offers. These prices are constantly subject to change. We therefore always advise our customers to keep an eye on our website, because it sometimes can happen that the prices will go down again.
Kind regards,
Your HAPPYCAR-Team
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