Happy Gentleman Reviews 1,814

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, with many noting the excellent craftsmanship and materials. The delivery service is frequently highlighted as prompt and efficient, often arriving sooner than expected. Many consumers also appreciate the straightforward and easy return process, especially when needing to exchange items for a different size. However, some customers experienced issues with their orders, particularly concerning sizing, which occasionally ran smaller or larger than anticipated. A few people also mentioned discrepancies between the product images and the actual color or accessories received. Additionally, a small number of reviewers reported problems with delivery, such as items being sent to the wrong address or delays in receiving tracking information.

What people talk about most

Product

People report positive experiences with product, often praising the quality, design, and fit of suits and... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent stitching, well-made... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast shipping times, even... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise the fast delivery and... See more

Return policy

Consumers find the return and exchange policy to be positive. Many reviewers highlight the ease and speed of... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent prompt delivery by dpd, nicely crafted suit, packaged well. The fit is true to size. Didn't like that or cost £10 for alternative size trousers - bit of a con- however I'm thrilled with the... See more

Rated 5 out of 5 stars

My leather sheepskin bomber jacket arrived within a few days of my order date. Surprised me. Quality was good but the size I ordered (L) was too big on me. Their customer service was some of the best... See more

Rated 5 out of 5 stars

The company has been fantastic , I originally ordered a floral large suit, but it just too tight. Ordered a second suit in xl, the quality is amazing and after a simple return process, was refun... See more

Rated 5 out of 5 stars

Purchased 2 suits,slightly too small for my husband. Very quick shipping. Very easy return. Re-purchased one of the suits in a larger size. Got caught up in customs for a few days, not the fault of... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Very satisfied customer.

I couldn't believe how quickly the suit arrived and the quality is just brilliant . Unfortunately I had to send my suit back as it didn't fit and will be having a replacement , again happy gentlemen went above and beyond to help and to get the order sorted as soon as possible. So not only good quality suits the company do everything to make sure everything goes as smoothly as possible.

April 9, 2026
Rated 5 out of 5 stars

Service

Ordered the Grey Tartan suit, delivered within 5 days, unfortunately didn't fit, so contacted HG, re ordered the next size, excellent Comms from them and exchange suit arrived 4 days later, suit is absolutely value for money, will be definitely ordering from HG again, thankyou.

April 2, 2026
Rated 1 out of 5 stars

Sent wrong suit, won't admit it.

I ordered a size 40 suit and they sent me a size 10 kids suit. So I assumed it was a mistake as I verified my order and that I did indeed buy a size 40 suit.
They said they sent the correct suit but they will be willing to exchange the suit for a bigger one if it didn't fit. I told them I didn't need a bigger suit than a size 40, I needed what I ordered which was a 40! After over a week of back and forth they sent me a link to create a shipping label. When I did that, I was directed to a page that very clearly stated "if the red tag is missing we cannot exchange your suit"
So now I am not even sure if they're going to exchange it or not. Very frustrating they won't admit their mistake even after I sent them several photos of the suit. Don't waste your time with this place. Absolute letdown.

March 31, 2026
Happy Gentleman logo

Reply from Happy Gentleman

Dear Kyle,

Thank you for your review.

We are sincerely sorry for the inconvenience caused.

As discussed an exchange for a size up from your original order will be made as soon as possible.

Best Regards,
Happy Gentleman team

Rated 3 out of 5 stars

Very low waistband

Jacket and waistcoat fitted well , the trousers however, had far too low a waistband , more like a hipband.. did not fit well at all, be better using more material and charging more, stitching and build quality were excellent.

March 27, 2026
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Reply from Happy Gentleman

Dear Lewis,

Thank you for your review.

I am sorry for the inconvenience caused by the low waistband. We will take your review into consideration and implement the needed changes.

Best Regards,
Happy Gentleman team

Rated 5 out of 5 stars

Great suits, Great service!

I origionally ordered a suit of the wrong size. Happy Gentleman was very fast and easy to both have the suit returned and a new larger suit sent out. They kept me up to date and had great communication the whole way. The quality is great and I would definetly order from them again!

March 25, 2026
Rated 1 out of 5 stars

What i ordered is not what I received…

What i ordered is not what I received in the mail. I ordered a trench coat and got a regular length coat.

March 16, 2026
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Reply from Happy Gentleman

Dear Jose,

Thank you for your review.

I can 100% confirm that the correct item was sent. If you do not like it, please let us know at hello@happygentleman.com, and we will arrange a refund or an exchange depending on your preference.

Best Regards,
Happy Gentleman team

Rated 5 out of 5 stars

Quality suits

Quality suits, i ordered three, fast delivery, had to exchange one suit due to size, was exchnged easily and quickly. Customer service spot on, would recommend.

March 11, 2026
Rated 5 out of 5 stars

Bought a 3 piece suit for my son on…

Bought a 3 piece suit by Paul Andrew in navy , for my son on Thursday .. did the size check but came up small and I know he is a medium and reading the reviews I went up a size.i am so glad I did it came today and toke 2 days.. .. I can honestly say WOW.. The suit fitting perfect .. so I would say order a size up.. but the suit was amazing and looked so good and very well made .. I have recommended to friends .. just please take in account if in UK as I am that it is US sizes so go up one or two.. My son is 30/32 waist I ordered 34 and the whole suit fitting to perfection

March 14, 2026
Unprompted review
Rated 1 out of 5 stars

Won't order again

Sizing way out

March 7, 2026
Happy Gentleman logo

Reply from Happy Gentleman

Dear Christopher,

Thank you for your review.

We are sorry to hear about your sizing issues. Please contact us at hello@happygentleman.com, and we will arrange a refund or an exchange.

Best Regards,
Happy Gentleman team

Rated 1 out of 5 stars

I still haven’t got my suit yet

I still haven’t got my suit yet and it was supposed to arrive two days ago. Apparently it is still in Jakarta and I’m in Sydney Australia.

I’m just hoping it arrives in time for the wedding I ordered it for.

Regards

Paul

March 3, 2026
Happy Gentleman logo

Reply from Happy Gentleman

Dear Paul,

Thank you for your review.

I am afraid shipping to Australia takes between 4-6 busienss days as the orders are dispatched from the UK. Expect your order to be delviered early next week.

Best Regards,
Happy Gentleman team

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