Happy Houseplants Reviews 

287
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the plants arrive quickly, perfectly packaged in eco-friendly materials, and look healthy and vibrant right out of the box. People are also very pleased with the wonderful variety available and the detailed care instructions included with every single order. However, some people mentioned issues with damaged items, poor soil conditions, or unhelpful customer service responses when seeking assistance for their plants. A few reviewers noted that resolving these delivery and product problems required multiple attempts and lacked proper explanation or adequate customer care.

What people talk about most

Product

Consumers find product to be positive, highlighting stunning, healthy plants that arrive in excellent... See more

Quality

Customers consistently note positive experiences with quality, highlighting that plants arrive securely... See more

Customer service

Clients share positive opinions on customer service, highlighting superb and professional assistance.... See more

Order

Reviewers highlight positive aspects of their orders, expressing great satisfaction with the overall... See more

Delivery service

Customers had positive experiences with delivery_service, noting that orders arrived promptly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered three plants and a bottle of feed, all of which arrived on time and nicely packed, with a friendly postcard advising me on care. The plants all thrived, and looked more beautiful as time wen... See more

Rated 5 out of 5 stars

I’m so happy with my purchases from happy houseplants. I’ve bought from this company before and will happily continue doing so. My plants arrived quickly and beautifully packaged, and they are looking... See more

Rated 5 out of 5 stars

Thank you for arranging delivery so speedily. The cactus plant arrived precisely on the recipients birthday as desired! He was pleased with the gift. 😁 The accurately transcribed delivery card... See more

Rated 5 out of 5 stars

I only discovered Happy Houseplants this month, I was hesitatant as I have never ordered houseplants online before and was initially concerned about the quality and packaging. I can now confirm I am a... See more


Company details

  1. Garden Center
  2. Interior Plant Service
  3. Plant Display Store
  4. Plant Nursery

Written by the company

Beautiful large and small plants delivered to your door. Let's Grow Together....


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

287 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(287)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’m honestly so grateful that this…

I’m honestly so grateful that this company exists. They’re a small business I love supporting, and every experience I’ve had with them has been impeccable. I’ve placed a couple of orders now (just over 10 plants in total), and every single one arrived in perfect condition, beautifully potted, well-packaged, healthy, and thriving.

The quality of the soil and the care that clearly goes into every order really shows. My plants have all settled in and grown so well, becoming such a joyful part of my home. I also absolutely love the variety they offer, from classic favourites to rare finds, and the fact that their larger plants are so accessible compared to other places.

Their “rescue packages” are another lovely touch. I’ve bought a few and been amazed at how well those plants have recovered. They’re now some of my healthiest!

Honestly, I was surprised to see any negative reviews because my experiences have been nothing but wonderful. This has become my favourite houseplant shop, and I genuinely find myself most evenings just browsing through their collection, planning what to add next.

November 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Can’t recommend highly enough

So far can’t recommend highly enough. My large money tree arrived within a few days of ordering, carefully wrapped, obviously by hand.
And I loved the email that I received just before it arrived advising how to settle my plant into its new home.
And all at what I would say is a very fair price.
Please don’t stop doing what you do HH

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous customer service

Fabulous customer service - After the courier leaving the plant outside the wrong address and the delivery going missing, Happy Houseplants responded immediately and sent a replacement free of charge the next day. Beautiful plant and amazing customer service. Thank you

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

Incredibly well packed!

I just moved back to the UK and needed houseplants! I had a huge collection before, but sadly unable to bring them with me. So searching the Interwebs I went :) Ordered from HH and I am SO happy with my new babies - they have a great selection, the prices are more than reasonable, and their packaging is incredible!

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous!

Hi there

Just a quick thank you for my wonderful alocasia frydek which arrived today in perfect condition.
Great packaging as well, completely plastic free, something I really appreciate.
I will be back for more!
All the best

Adam Cook

September 23, 2025
Unprompted review
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Rated 5 out of 5 stars

Happy Houseplants and Happy Customer!

I went for a Ficus Belize. It’s absolute beautiful. So happy. Happy Houseplants are super helpful, knowledgable and can’t do enough with lots of helpful tips and advice. Fantastic customer service. I would 100% recommend!

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

My araucaria arrived one day after…

My araucaria arrived one day after ordering, so well packed that the plant hadn't suffered in any way. A beautiful plant in really good condition, with careful instructions on how to maintain its quality. Thank you , the thoughtfulness is much appreciated.

July 26, 2025
Unprompted review
Rated 5 out of 5 stars

Irrefutably Brilliant.

Happy Houseplants, happy customers, happy world! This is one of the best companies I have ever had the pleasure of dealing with. Kind, courteous and attentive, it's rare finding a business which treats customers with care and respect. Made three orders already and don't plan on stopping yet! Such vibrant and beautiful additions which truly make my house a home. Huge thanks to Emily and the gang for spreading the joy. Can't recommend them enough!

July 5, 2025
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Rated 5 out of 5 stars

The plants are so amazing

The plants are so amazing, very healthy and really good sizes with loads of new growth. They are packaged very carefully and the customer service is next level, every question answered very quickly and loads of advice and after care given. I've ordered plants twice now and all five plants have been the same quality. Would highly recommend buying plants from here you won't be disappointed!

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

Incredibly helpful - great service

I was a bit of a muppet and put the wrong postcode in for delivery, causing the couriers to return the order to Happy Houseplants. The courier told me to speak to HH and the lovely Emily explained the issue and had it sorted very quickly. Excellent service! Thank you so much - highly recommended. 💚

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding company First class…

Outstanding company First class Customer service received from Emily, empathetic to my needs and dealt with my enqury promptly. My plant arrived within two days of ordering, super fast delivery, well packaged considering the size of my Euphorbia Ingens. I will absolutely recommend this company and will be purchasing future plants from them. The plant looks healthy and well looked after before sending to me. Thank you Happy Houseplants from a Happy Customer.

June 5, 2025
Unprompted review
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Rated 4 out of 5 stars

The mermaid vine and purple heart…

The mermaid vine and purple heart plants were well packaged, and the size and health were of a high quality.
The only let down was that the delivery person chose to leave the package some 100 metres away from the delivery address

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

amazing customer service wonderful plant

My Auntie was very pleased with plant the plant looked lush in excellent health .
I was completely at fault in making a bo bo with address and initial the plant went to wrong address after contacting happy houseplants the very kind compassionate lady replaced the plant and rederived to right address this was above and beyond my expectation what fab customer service will recommend and use again thank you

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

The perfect plant shop!

I make a lot of online orders for plans and having placed my first order with Happy Houseplants I was so happy with my delivery. Everything was carefully and beautifully packaged, the plants ate stunning and really well priced! You can tell a lot of care is taken with them.
Will be my go to place from now on!

May 29, 2025
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Rated 5 out of 5 stars

Wonderful customer service and very happy healthy plants

We received the wrong plant in error yesterday however when I called up to let them know, it was quickly put right with a replacement order being organised right away which we received today. The plants are gorgeous, well packaged and we were told we could keep the plant we received by mistake which was so kind of them. I am really impressed with their amazing customer service and will definitely be back to shop more soon as the plants look really healthy and happy! Thank you!

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

I made a mistake with my order. Not only did Emily reply quickly, she solved the problem beautifully. The recipient just received his delivery, which was on time and exactly as ordered. Highly reommended

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Happy Houseplants - Very Happy Customer

Happy Houseplants is a great name for this business, not just because their products are beautiful, but because their attention to detail cannot do anything other than leave their customers feeling utterly delighted. Nothing is too much trouble - I phoned at teatime with a mistake that I had made on my order and the owner was kind enough to put things right for me despite having her hands full at home. Given that they are posting fragile items, everything was so intelligently wrapped that it all arrived as if I had collected my order in person. It must have taken them an age to package everything and that demonstrates just how much care the owners take. The plants themselves were wonderful and every bit as good as they appear on the website. I placed my order late on Monday and had received it by Thursday. All in all, I couldn't recommend this company highly enough. I have already placed a second order and am sure that you will be very happy indeed if you decide to place one too

May 8, 2025
Unprompted review

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