Happy Houseplants Reviews 

287
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the plants arrive quickly, perfectly packaged in eco-friendly materials, and look healthy and vibrant right out of the box. People are also very pleased with the wonderful variety available and the detailed care instructions included with every single order. However, some people mentioned issues with damaged items, poor soil conditions, or unhelpful customer service responses when seeking assistance for their plants. A few reviewers noted that resolving these delivery and product problems required multiple attempts and lacked proper explanation or adequate customer care.

What people talk about most

Product

Consumers find product to be positive, highlighting stunning, healthy plants that arrive in excellent... See more

Quality

Customers consistently note positive experiences with quality, highlighting that plants arrive securely... See more

Customer service

Clients share positive opinions on customer service, highlighting superb and professional assistance.... See more

Order

Reviewers highlight positive aspects of their orders, expressing great satisfaction with the overall... See more

Delivery service

Customers had positive experiences with delivery_service, noting that orders arrived promptly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered three plants and a bottle of feed, all of which arrived on time and nicely packed, with a friendly postcard advising me on care. The plants all thrived, and looked more beautiful as time wen... See more

Rated 5 out of 5 stars

I’m so happy with my purchases from happy houseplants. I’ve bought from this company before and will happily continue doing so. My plants arrived quickly and beautifully packaged, and they are looking... See more

Rated 5 out of 5 stars

Thank you for arranging delivery so speedily. The cactus plant arrived precisely on the recipients birthday as desired! He was pleased with the gift. 😁 The accurately transcribed delivery card... See more

Rated 5 out of 5 stars

I only discovered Happy Houseplants this month, I was hesitatant as I have never ordered houseplants online before and was initially concerned about the quality and packaging. I can now confirm I am a... See more


Company details

  1. Garden Center
  2. Interior Plant Service
  3. Plant Display Store
  4. Plant Nursery

Written by the company

Beautiful large and small plants delivered to your door. Let's Grow Together....


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

287 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(287)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 3 out of 5 stars

great communication

My plant arrived in slightly poor condition but when I contacted happy houseplants i was immediately given a refund and a very understanding and apologetic email, with the poor weather conditions currently impacting their deliveries.

December 16, 2022
Unprompted review
Rated 5 out of 5 stars

Incredible customer service!

A delay in delivery from the courier meant the Obliqua I ordered spent a night out in the freezing cold. Emily was really helpful with tips on how to give the plant a chance of recovering but when it became apparent this wasn't going to happen Mark refunded me within minutes of asking. And this was late on a Friday evening too!

December 16, 2022
Unprompted review
Rated 1 out of 5 stars

Poor customer service

I recently purchased 3 plants, after unpacking and repotting I can say only one is in excellent condition, Monstera oblique leaves look shrivelled, brown and distressed. I messaged company with video and haven’t even received an acknowledgment

More importantly silver pothos had two recent no root cuttings just plopped into soil so it looks larger than it actually is.

Update 080123

So pothos started to deteriorate so I investigated roots… it’s not one mature plant but several relatively young cuttings… not impressed at all… Monstera leaves just gone to mush so has to bin it now this with pothos. Granted company did refund me for Monstera but point is 2/3 plants are actually poor quality.

I wish I went to my local plant shop now

Won’t buy again

December 9, 2022
Unprompted review
Happy Houseplants logo

Reply from Happy Houseplants

Hi Agnieszka, what a shame you did not call us and let us try and help; we would have been happy to refund you if you were not happy. Your email went to spam and was missed, in the busy week before Christmas. We have refunded your plant and hope you will come back. We recommend not to repot your plant, plants that have been shipped need time to settle before repotting.

Rated 5 out of 5 stars

Lovely

Lovely, friendly and helpful people and beautiful plants. DPD managed to lose my houseplants but they were replaced with no fuss by happy houseplants

November 29, 2022
Unprompted review
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Rated 5 out of 5 stars

Amazing Customer Service

We bought two plants. Swiftly dispatched in eco wrapping. There was an issue with one of the plants which was swiftly sorted. Amazing customer service. We will definitely be using this company again.

November 9, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic plant, excellent service

I've wanted a Monstera Albo for absolutely ages and previously only seen uprooted single leaves for sale, so when I saw a full plant at an affordable (albeit still expensive!) price I decided to order. The plant thoroughly exceeded my expectations and is much larger than I imagined, packaged beautifully with obvious care and delivered with a fully tracked service. The plant itself is gorgeous, healthy and has a nice root structure. I'm delighted I found this wonderful seller and already stalking my next purchase. Thank you so much.

October 18, 2022
Unprompted review
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Rated 5 out of 5 stars

Lovely, unusual plants arrived in excellent condition 🪴

The plants I ordered online arrived well packaged (plastic free), in excellent condition. They were well established and healthy, so excellent value compared to what was on offer from other places.

The shop seems to stock some unusual varieties, sadly I’m too far away to visit (looks gorgeous), but I’d happily buy online from them again and recommend them with no reservations.

September 9, 2022
Unprompted review
Rated 5 out of 5 stars

Great selection of plants and very well packed

A great selection of plants, was posted very quickly and efficiently with DPD who frankly are the best! Packaging was all eco friendly and recyclable, very well packed plant and pot.
Plant was of beautiful quality and good price considering the cost of some rare plants.

August 12, 2022
Unprompted review
Rated 5 out of 5 stars

Gorgeous Plants

The Alocasia and Monstera I received are both absolutely gorgeous, and I didn’t expect the Dragon Scale to be nearly as big as it is. They were both packaged super securely, so despite the courier having been Royal Mail, everything arrived in one piece.
I’m super happy with my purchase, and all the leaves have arrived happy and healthy! Will definitely buy from here again, keeping an eye out for a Red Secret at the moment 😁

July 28, 2022
Unprompted review
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Rated 5 out of 5 stars

Brilliant service and shipped and…

Brilliant service and shipped and delivered so fast. Found the site as I was looking for a Jewel Orchid and ended up buying 3 more beauties that I found. I was surprised to receive a message to say I had been partially refunded and thought something may have been out of stock since ordering. On arrival there was a note to say they had refunded the price of my orchid as it didn't quite look like the picture on site. I'm extremely pleased with what arrived, including my Jewel Orchid, and I thought that was such a nice gesture that you very rarely see. I have never bought plants from online before and was in two minds as you don't have the option to choose the best available yourself but I will be buying from Happy Houseplants going forward. Thank you.

May 16, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing - would 100% recommend

Amazing! I ordered 3 x Oxalis Triangularis/Purple Shamrock. Was kept well updated on the delivery, they arrived on time and extremely well packaged. The plants themselves are bushy, healthy and beautiful looking with lots of flowers, which is an added bonus. Very happy, would definitely buy again from here and would recommend 100%. Many thanks!

May 10, 2022
Unprompted review
Rated 5 out of 5 stars

Best plants online. Fabulous!

I’ve just purchased a rescue box (my second one) and I am over the moon with the plants I’ve received. All 4 plants were in really good condition (only had to cut off a couple of brown leaves) and what I received was way more than I paid. I’ll be buying more rescue boxes as it’s a great was to get fantastic plants a little cheaper (and to be honest the rescue plants were in better condition than plants I’ve bought from shops at full price). It now feels like the only way to buy plants. Highly recommend. Get on the email waiting list as they sell out very quickly.

April 29, 2022
Unprompted review
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Rated 5 out of 5 stars

Amazing!

Hi. I have just received delivery of my plants and wow! They are amazing! Easily the best plants I've ever ordered and the packaging is just genius. Thank you so much!

April 28, 2022
Unprompted review
Rated 5 out of 5 stars

Great communication and service

Great communication and service from Happy Houseplants.
My delivery address had auto-filled a mix two addresses without me noticing until my order had been shipped. I contacted customer service and informed them, and they got back in touch once the order had been returned to them by Royal Mail - my order was then re-shipped promptly and I wasn’t charged for the second delivery which was a nice surprise.

April 12, 2022
Unprompted review
Rated 5 out of 5 stars

Beautiful plants and excellent customer service

I recieved a small string of hearts and a golden pothos recently which both came in excellent condition with some lovely new growth and arrived promptly.
Originally I asked for the pothos to be removed from my order and I was refunded with no problem, although when the pothos still arrived (I was delighted!) I emailed mark who said it was their treat and gave me some great advice on the plants care!
I will definitely order from here again as they delivered height quality plants and friendly customer service. Thank you Mark!

April 7, 2022
Unprompted review

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