HappyNest Laundry Service Reviews 10,881

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 2,856 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the convenience of pickup and delivery, and the professionalism of the staff. People frequently mention the high quality of the cleaning and folding, noting that their clothes return fresh, spotless, and neatly organized. However, some customers were dissatisfied with specific issues related to their products, such as receiving other people's laundry, items being lost or damaged, or clothes not smelling fresh. A few people also mentioned issues with damp items or incorrect deliveries.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting its convenience, reliability, and the... See more

Quality

Consumers find quality to be positive, consistently praising the cleanliness, freshness, and meticulous... See more

Product

Customers had ambiguous experiences with product. Many reviewers praised the service, noting that clothes... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the convenience of pickup and... See more

Staff

Users describe positive interactions with staff. Many customers praise the friendliness and professionalism... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love this laundry service. Pickup and delivery is so convenient, they always follow my preferences, and everything comes back clean and neatly folded. Saves me so much time every week. They’re also... See more

Company replied

Rated 5 out of 5 stars

Very happy with HappyNest Laundry Service. The 24 hour turnaround is super fast, and everything always comes back neatly folded, which I really appreciate. They’ve been 100% reliable every time, and e... See more

Company replied

Rated 5 out of 5 stars

My laundry was picked up early Monday and returned on Tuesday. Amazing customer service regarding notifications. Clothing was perfectly folded, fresh and clean. Most impressed with the softness of... See more

Company replied

Rated 5 out of 5 stars

I can’t say enough good things about this service. Being without a washer and dryer right now, they’ve honestly been a lifesaver. Their pricing is fair, and the quality of care they put into their wor... See more

Company replied


Company details

  1. #3 of 5 best companies in Laundry Service

Written by the company

Enjoy your free time, leave the laundry to us. HappyNest is a convenient, cost-effective, eco-friendly, and fast pickup and delivery laundry service.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
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Rated 5 out of 5 stars

I'm very pleased with the service I…

I'm very pleased with the service I received and will continue to use it.Thank you for a very pleasant experience.

May 1, 2026
HappyNest Laundry Service logo

Reply from HappyNest Laundry Service

We're happy to hear that you had a pleasant experience with our service. Thank you for your positive feedback; we appreciate your continued patronage.

Rated 5 out of 5 stars

Great professional job

Great professional job! Terrific cleaning and expertly folded and packed. Delivery was spot on and driver very courteous. Well done!

April 30, 2026
HappyNest Laundry Service logo

Reply from HappyNest Laundry Service

We're happy to hear that you received a great, professional service! It's wonderful that you appreciated our cleaning, folding, packing, and delivery. Thank you!

Rated 5 out of 5 stars

Laundry came back clean and fresh!

Laundry came back clean, nicely folded and organized. I am temporarily handicapped and cannot go up/down stairs so this service is quite convenient for me now. I will continue to use Happy Nest and highly recommend if you’re looking for a dependable laundry service that delivers quality and peace of mind.

April 30, 2026
HappyNest Laundry Service logo

Reply from HappyNest Laundry Service

We're happy to know that you find our service convenient during this time. It's great to hear your laundry was returned clean, folded, and organized to your liking. We appreciate your recommendation!

Rated 1 out of 5 stars

0 out of 10 rating.With no telephone call to my land phone…

With no telephone call to my land phone which I asked happynest to call because my cell phone is only for texting. As I told them my cell phone has spam alert and all calls do not come through. Today, the driver (who apparently cannot READ) called the cell. This caused me not to know the driver was here and thus, my clothes sat outside my apt door. For this, I was charged $15.00.
This is the second time, and that was $15.00. Moreover, the agent Brianna just told me the have listed another $15.00 they stole from me, for what e reason I do not know. Apparently, these unethical charges are a SCAM to enrich the company. Customer service is also flucked up. I rate Michigan’s happynest a 0 out of 10.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing and reliable service with…

Amazing and reliable service with pickup van “tricked out” (art work) with company logo. No hassles, no confusion. No late pickups and drop offs.

April 30, 2026
HappyNest Laundry Service logo

Reply from HappyNest Laundry Service

We're happy to hear that you had an amazing and reliable experience! It's great to know that you appreciated our service and the van's design, and that pickups/drop-offs were on time.

Rated 5 out of 5 stars

Very happy with HappyNest Laundry…

Very happy with HappyNest Laundry Service. The 24 hour turnaround is super fast, and everything always comes back neatly folded, which I really appreciate. They’ve been 100% reliable every time, and everyone I’ve interacted with has been friendly and professional. Makes my life a lot easier, highly recommend.

April 1, 2026
Unprompted review
HappyNest Laundry Service logo

Reply from HappyNest Laundry Service

We're happy you're pleased with our speedy 24-hour turnaround and the neat folding. It's great to know you find our service reliable and appreciate the friendly, professional interactions. We appreciate your recommendation!

Rated 5 out of 5 stars

Fast and good

Fast and good

April 29, 2026
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Reply from HappyNest Laundry Service

We are so happy to hear service has been prompt and good! Thank you for your feedback.

Rated 5 out of 5 stars

you are fantastic

you are fantastic!
This is a huge help! The folding and putting away gets ahead of me sometimes--- so depressing and I feel so
guilty!
I was pleased when you showed how much water we save when you take a load.
I gave this as a "get well" for a friend who had an unexpected operation, and ended up joining for myself, she was so pleased!!

April 29, 2026
HappyNest Laundry Service logo

Reply from HappyNest Laundry Service

We are so glad this is a huge help! It's wonderful to hear that you found value in learning about water conservation. We appreciate you sharing the experience with a friend and are pleased you both enjoy it! Thanks for your fantastic feedback.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Very good employee who picked up laundry and delivered it. She picked up laundry bag on time. She is very nice. Free wash was excellent.

April 23, 2026
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Reply from HappyNest Laundry Service

We're happy to hear that you received excellent customer service and that our employee was very good! It's wonderful to know you appreciated the on-time pickup and free wash. Thank you!

Rated 5 out of 5 stars

Laundry always comes back to me…

Laundry always comes back to me perfectly...great job!!

April 29, 2026
HappyNest Laundry Service logo

Reply from HappyNest Laundry Service

We're happy to hear that your laundry is consistently returned perfectly! Thank you for your positive feedback; we appreciate it very much.

Rated 5 out of 5 stars

I’m so glad I found this company

I’m so glad I found this company. It saves me a lot of time and money definitely worth every penny my linens are looking like New 😊. I am so happy honestly, I would give you 10 stars. Thank you so much.

April 28, 2026
HappyNest Laundry Service logo

Reply from HappyNest Laundry Service

We're so glad to hear that our services save you time and money! It's wonderful that your linens look new. Thank you so much for your kind words; we appreciate your 10-star review!

Rated 5 out of 5 stars

Clean clothes

Clean clothes. folded very nicely.

April 29, 2026
HappyNest Laundry Service logo

Reply from HappyNest Laundry Service

We're happy to hear that your clothes were cleaned well and nicely folded. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

Best laundry service

My laundry was done with such care and returned to me folded neatly wrapped and smelling wonderful - I'll be using them again for sure

April 28, 2026
HappyNest Laundry Service logo

Reply from HappyNest Laundry Service

We're happy to hear that your laundry was done with care and returned smelling wonderful! It's great to know you were pleased with our service, and we appreciate your future business!

Rated 5 out of 5 stars

From Pickup to Organization, all was well

Gave me a warning on the pickup - got it back, well folded and organized.

April 28, 2026
HappyNest Laundry Service logo

Reply from HappyNest Laundry Service

We're happy to hear that you were warned about the pickup and that you received your items back well-folded and organized. Thank you for your feedback!

Rated 3 out of 5 stars

Clothes did not smell freshly washed

Clothes did not smell freshly washed. Clothes were folded in an untidy manner.

April 28, 2026
HappyNest Laundry Service logo

Reply from HappyNest Laundry Service

We regret that the clothes' freshness and folding were unsatisfactory. We'll address this to improve our service. Please do not hesitate to bring such concerns to our customer support team as we are able to review services and provide resolutions right away. Thanks for your feedback.

Rated 5 out of 5 stars

Clothes picked up and delivered on time

Clothes picked up and delivered on time

April 23, 2026
HappyNest Laundry Service logo

Reply from HappyNest Laundry Service

We're happy to hear that your clothes were picked up and delivered on time! We appreciate your positive feedback.

Rated 5 out of 5 stars

Terrific job!

Terrific job!

April 28, 2026
HappyNest Laundry Service logo

Reply from HappyNest Laundry Service

Hello, Michele. Thank you so much for your time and review! It means a lot to our team.

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