Harley Street Hearing Reviews 

585
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly professional and knowledgeable staff for their thorough explanations, welcoming attitude, and genuinely gentle care provided during every single appointment. People also observe that the exceptional service, including procedures like ear wax removal and hearing tests, is handled efficiently, thoughtfully, and completely pain-free. Visitors feel entirely reassured and supported throughout their journey toward better hearing health. Some reviewers were not happy with occasional challenges, mentioning specific issues such as crowded reception areas, strict facility accessibility limits, or difficulties when adapting to new hearing aids. Certain consumers experienced moments of frustration regarding the physical environment and equipment performance during their visits.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting the professional, kind, and reassuring manner of... See more

Service

People report positive experiences with service, noting exceptional care and professional treatments during... See more

Customer service

Clients share positive opinions on customer service, highlighting friendly, prompt, and exceptional... See more

Product

Reviewers express mixed feelings about the product experience, noting both life-changing benefits and initial... See more

User experience

Users describe positive interactions with user_experience, highlighting reassurance and detailed explanations... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A big thank you to Matthew! Allayed all of my doubts about having hearing aids. Very professional, friendly and super supportive. I would absolutely recommend Harley Street Hearing. Thank you again... See more

Company replied

Rated 5 out of 5 stars

I have been struggling with my hearing tech set ups for many years. I felt wary about travelling for this essential care but after my appointment with Matthew, can only say I wish I had done it sooner... See more

Company replied

Rated 5 out of 5 stars

Excellent care from Harley Street Hearing. I came away from the first appointment with full knowledge of the mechanics of hearing loss and the available support devices to choose from. After a full di... See more

Company replied

Rated 5 out of 5 stars

This was my second visit to HSH and I was, as before, delighted. Everyone was kind and helpful and I feel reassured after my consultation. Thanks again! Special mention for Keran Jervis … thanks, Kera... See more

Company replied


Company details

  1. Audiologist
  2. Diagnostic Center
  3. Hearing Aid Repair Service
  4. Hearing Aid Store

Written by the company

We are London’s leading independent hearing clinic and have been established on Harley Street for over 25 years. At our Harley Street Hearing clinic we know that customer care is fundamental to a successful audiology clinic. As hearing aid specialists we understand that having a hearing loss can be isolating and difficult to accept so we treat all our patients with care and understanding. So whether you require a Hearing Test or Consultation, a trial of new Hearing Aids, Hearing Aid Repairs, Hearing Therapy for Tinnitus, Instant Ear Wax Removal by Microsuction or Irrigation, Auditory Processing Disorder (APD) Treatment, Hearing Tests for Children, Audio Vestibular (Balance) Diagnostics or Custom Hearing Protection for Sleeping, Swimming, Music, Leisure Shooting, Custom Earphones, Presenter Earpieces, or In-Ear Monitors, we're here to help. We are also Musicians’ Hearing Services and provide hearing protection and advice for the UK entertainment industry. With Help Musicians UK and the Musicians’ Union, we provide musicians in the UK affordable access to our specialist service. Harley Street Hearing - the home of independent audiology in London.


Contact info

4.9

Excellent

TrustScore 5 out of 5

585 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(585)

63 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wow Roisin is amazing

Wow ! Not a nice series of tests but what an amazing lady !! 100 out of 100 to Roisin ! Well done ! For a very nervous patient with severe dizziness I became upset and panicky .. without Roisin’s skills both clinically and psychologically I would no way have completed these tests .Roisin is calming caring patient gentle and very kind .Im sorry I was such a nightmare … many many thanks to this wonderful lady !

June 11, 2025
Unprompted review
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Reply from Harley Street Hearing

What a wonderful review. Very much appreciated, I've passed your lovely comments onto Roisin.

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Rated 5 out of 5 stars

Client Attentive

Matt Frost was excellent in every way- attentive and skilled. Excellent experience overall.

May 30, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you N Webber for such a lovely review for Matt Frost.

Rated 5 out of 5 stars

Prompt and professional

Prompt, professional care that went the extra mile to ensure all aspects of a consultation were covered….

May 28, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for taking the time to write a review Tim. So pleased you had an enjoyable experience at Harley Street Hearing.

Rated 5 out of 5 stars

Knowledgeable and kind staff

Knowledgeable and kind staff. Everything worked smoothly and I felt well looked after.

May 23, 2025
Unprompted review
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Reply from Harley Street Hearing

Lesley thank you for leaving such a positive review. From the team at Harley Street Hearing.

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Rated 5 out of 5 stars

Excellent ear wax removal

One of my ears had become completely blocked with earwax, which had reduced my hearing considerably from that side. I tried using Earol for five days, but unfortunately, I was unable to clear the blockage. I did some research online and found Harley Street Hearing, which had a lot of positive reviews. I contacted them and was able to book an appointment on the same day.

The consultation and microsuction treatment only took a few minutes because I had been using Earol prior to soften the wax, which they recommended anyway. The earwax was removed, and my hearing returned to normal. The treatment was painless, so now I know where to go if I ever have this type of issue again.

May 20, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for spending the time to leave Harley Street Hearing such a great review and recommendation Andrew. Our highly skilled clinical audiologists use high-spec examination microscopes with x20 magnification so they can work safely in the ear canal with full visibility and depth perception. So pleased your hearing has returned to normal.

Rated 5 out of 5 stars

Excellent all round

Excellent all round - the whole experience, from booking to consultation and aftercare, is efficient, friendly and effective.

May 20, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for your review Keith. So glad you had an excellent experience at Harley Street Hearing.

Rated 5 out of 5 stars

perfect

everything went exactly as planned
perfect experience

May 16, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you Renzo; so pleased you had a perfect experience with Harley Street Hearing.

Rated 5 out of 5 stars

I lost my hearing aids and Harley…

I lost my hearing aids and Harley Street Hearing were able to get me a replacement pair straight away. They listened to my needs and let me trial the first pair. I returned for a smaller, rechargeable hearing aid that is now perfect.

May 15, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you Michelle. So pleased you had such a great experience with Harley Street Hearing. We look forward to seeing you again soon.

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Rated 5 out of 5 stars

I had a consultation for my tinnitus…

I had a consultation for my tinnitus with Romy on 12th May. I was hugely impressed by the whole experience. Romy asked me a number of questions about my symptoms/history and I felt she was extremely thorough and empathetic. In addition to her questions Romy undertook a number of hearing tests and fully explained the results in a way I could understand. Romy is both personable and professional in her approach. A care path was suggested without any pressure, I feel well looked after and listened to. An excellent service all round and I cannot thank you enough.

May 12, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for such a wonderful review for your appointment with Romy Stephen.

Rated 5 out of 5 stars

Excellent Service, Lovely People

I’ve learned so much about my hearing and the condition of my ears from my team at Harley Street, and for the first time in years I feel like I can navigate my hearing loss with confidence. Romy has been a particularly thoughtful and reassuring presence. The clinic is a calm and friendly environment, and the staff are always extremely helpful.

May 14, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for such a glowing review Rich, from Romy and the Harley Street Hearing team.

Rated 5 out of 5 stars

very efficient and professional

very efficient and professional. i went in to get stubborn wax removed which was done with minimum fuss

May 8, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for your review JJD

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Rated 5 out of 5 stars

Matt Frost is a g

Matt Frost is a g - pleasant experience - answered all q's and thoughts - cleeeean service

May 16, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you Glass Jones

Rated 5 out of 5 stars

The improvement in my hearing is nothing short of completely transformational.

Matt Allsop was superb !
Such a dramatic hearing enhancement - nearly 50 years after fracturing my skull in a rugby accident !
…so , it’s never too late ! 😁

May 14, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for this review Roger. Delighted you've had such a dramatic hearing enhancement. From Matthew Allsop and the Harley Street Hearing team.

Rated 5 out of 5 stars

Exceptional

Totally professional and informative throughout the entire service (musician service - ear impressions for CIEMs).
This is the second time I have used HSH for the same task.
This time they were also required to carry out wax removal, despite my having gone through the microsuction process (3x!) at Specsavers just a few weeks earlier.
Lesson learned. Spend the money and just go to the professionals.
Simone* (I think it was), was very reassuring and the consummate professional. Not my first experience with HSH and I will be sure to return for new impressions should/when I need them in years to come.
*Corrected name.

May 12, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for your exceptional review NC. So pleased you have such good experiences with our team and on this occasion Simone. We look forward to seeing you again.

Rated 5 out of 5 stars

Fantastic team - the place to go!

Fantastic team - particularly Matthew. Always takes great care in my annual reviews - and the results are incredible.

May 6, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you Steve for your review of Matthew and the Harley Street Hearing team. We look forward to seeing you again.

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Rated 5 out of 5 stars

Very professional and reasonably priced.

Completely removed built up wax from both my ears and restored my hearing, all in half an hour and for £80.
I booked the appointment online at 3am and was seen at 9.30am the same morning.
A highly professional service.
Thoroughly recommended.

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

Paul listened to all my concerns and…

Paul listened to all my concerns and explained in detail about hearing problems and solutions. You are given the time to consider options and not rushed into making decisions.

May 7, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you Colleen. Paul and the Harley Street Hearing team really value your opinion on our service.

Rated 5 out of 5 stars

Excellent

Excellent. The consultant audiologist was thorough, informative and understood the impact hearing loss can have on a musician. I came away with hope that something can be done enabling me to continue playing and teaching.

May 2, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for your review Christine. So pleased you had an excellent experience with Harley Street Hearing and Musicians' Hearing Services.

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