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Rated 1 out of 5 stars

I had a terrible experience with Harlora. I received 4 items. 2 of the 4 were damaged and I attempted to get refund. The only way to reach the company was by email, and we had, literally weeks, of bac... See more

Rated 4 out of 5 stars

It was an average experience ordering online from a random IG ad. I am glad it did not take months to receive my item. Pleasantly surprised by soft material, however garment is smaller than a typical... See more

Rated 5 out of 5 stars

The quality and the fit are absolutely amazing. I went in weary, not knowing exactly what to expect, and I am 100% pleasantly surprised. They look and feel like they are from a high end boutique. I ha... See more

Rated 5 out of 5 stars

Read previous reviews, they all were so positive so I took a chance & I must say it’s lovely, & super soft. The complaint from others was the delivery takes a long time. I received mine within 2 we... See more

4.0

Great

TrustScore 4 out of 5

226 reviews

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4.0

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(226)

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Rated 1 out of 5 stars

Refunds for damaged items should be non-negotiable

I had a terrible experience with Harlora. I received 4 items. 2 of the 4 were damaged and I attempted to get refund. The only way to reach the company was by email, and we had, literally weeks, of back & forth to get this issue resolved. I provided photos of the damaged items. They kept trying to negotiate the $ amount of the refund and we went back and forth for what seemed like forever. The final result was: I did not get a single dollar for a refund and they stopped responding to my emails. All I can say is that I was so angry that I got "screwed". No refund and 2 damaged items totaling $80.

January 9, 2022
Unprompted review
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Rated 1 out of 5 stars

BUYER BEWARE!

If I could rate it a negative 5 I would!! I’ve been dealing with them since August 2021, that’s 5 months and still nothing. They refuse to give me a refund. The product is CRAP! I wouldn’t even donate it. They refuse to give me refund and I can’t send the product back because “shipping cost to much”. They offered me half credit after 2 months of emails. That was over a month ago and I still do not have the $72 refund (half of what I spent) credited back to me. This out of the country company should not be allowed to do business in the USA

January 7, 2022
Unprompted review
Rated 5 out of 5 stars

Love this company

Love this company, ordered twice already and I’m gonna make a third purchase soon. Love the products they are good quality and they are true to size

November 23, 2021
Unprompted review
Rated 1 out of 5 stars

Harlora is a FRAUDULENT company! Run!

This is Dr. Green. I ordered $1030 US of dressed from Harlora.com on August 27, 2021. The arrived TWO months after my order date of August 27th. It is too cold to wear any of the dresses ordered. I need a return label to return ALL the clothes to you.

Pictures of all the clothes in the ORIGINAL Bags ALL UNWORN! Did not try on 1 dress. It is too cold now to wear any of them.

I have reported you to American Express - the have credited me for the clothes you are refusing to have me return.

In addition, I have reported HARLOW to the US Federal Trade Commission for FRAUD.

Begin forwarded message:

From:
Subject: Report Fraud Account
Date: November 18, 2021 at 12:30:52 PM EST
To:
Your report has been submitted to the Federal Trade Commission.
Report Number: This is Dr. Green. You fools acting dumb as if I did not email twice explaining that the clothes arrived TWO months after my order date of August 27th. It is too cold to wear any of the dresses ordered. I need a return label to return ALL the clothes to you.

Pictures of all the clothes in the ORIGINAL Bags ALL UNWORN! Did not try on 1 dress. It is too cold now to wear any of them.

harlora Return Nov 2021.jpegHarlora Return Nov 11, 2021.jpeg

I have reported you to American Express - the have credited me for the clothes you are refusing to have me return.

In addition, I have reported HARLOW to the US Federal Trade Commission for FRAUD.

Begin forwarded message:
Subject: Report Fraud Account
Date: November 18, 2021 at 12:30:52 PM EST

Your report has been submitted to the Federal Trade Commission.
Report Number: 141863667

Thank you for helping our work to protect consumers.

November 18, 2021
Unprompted review
Rated 1 out of 5 stars

Took over a month to receive my order

Took over a month to receive my order - Two of the items I purchased did not fit - could not return them - all they would offer was a $27.00 credit - Very Disappointed!! Plus the sweaters that I did order are not the quality for the price.

November 17, 2021
Unprompted review
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Rated 2 out of 5 stars

Sweaters

Funny when you try and enter only one star it doesn’t let you leave a review! It took several months to get the sweaters I ordered. I emailed many times inquiring but customer service does not respond. You can’t reach them by phone because they’re in China and on opposite time zones. Finally received the sweaters and the packaging was sliced open straight through to the sweater! Emailed customer service twice with photos of the damage and got no response! Even if the sweaters weren’t damaged, they’re very itchy. Don’t waste your money on this company. Beyond horrible customer service.

November 16, 2021
Unprompted review
Rated 4 out of 5 stars

When I received my order

When I received my order, my sweaters were exactly how they were pictured. Super soft. I sized up for a bigger feel. The only 2 things were shipping took longer than I thought-I got my order in a little over 2-1/2 weeks, and there’s no washing instructions on them. I just washed and hung dried, I don’t want to shrink.

November 14, 2021
Unprompted review
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Rated 5 out of 5 stars

Very satisfied

I have ordered a couple times, and have always been very happy with the products and the shipping time. Will definitely be ordering again!

November 10, 2021
Unprompted review
Rated 3 out of 5 stars

Not made in America

The sweaters were very nice and as pictured and they fit perfectly. My reason for the 3 is because you advertise that they are made and shipped in America but they are made in China. Will not shop with the company again and will not recommend it to anyone.

November 9, 2021
Unprompted review
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Rated 1 out of 5 stars

I’m very disappointed in the items I…

I’m very disappointed in the items I received definitely mis lead the quality Is terrible I ordered a black sweater and got a brown sweater two of my shirts had large spots of what looked to be ink on them definitely not the material that they claim they use!!!
I ordered on 9-4 I did not receive my order until 11-5,I have emailed the company and of course I have gotten no response I would recommend never order from this company that claims that the products are made in the US!!!!because they’re definitely not!!!

November 8, 2021
Unprompted review
Rated 4 out of 5 stars

I really like the products I ordered

I really like the products I ordered, but I think it takes too long to receive the items. It took 3 weeks from the day I ordered until the day I received my items. Is there not a faster shipping service?

November 7, 2021
Unprompted review
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