Harmony at Home Reviews 78

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach. Many people highlight the excellent service received, noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the dedicated customer service, making the process straightforward and manageable. However, some customers also noted issues with communication and follow-through, with messages occasionally being ignored. A few other people also felt that the calibre of the provided staff fell below expectations, raising concerns about professionalism and competence.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the swift and personal... See more

Response time

Clients share positive opinions on response times. Many reviewers highlight the promptness and availability... See more

Customer service

People report positive experiences with customer service. Customers praise the responsiveness and helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am a maternity nurse and I cannot fault Georgina Ware who runs Harmony at Home maternity. Georgina is very professional, friendly and approachable. She always answers your call or if she is busy wil... See more

Rated 5 out of 5 stars

Can't recommend Harmony at Home enough. As someone who had a terrible experience with childcare in the past, Jo took into account all my concerns and preferences. Through her network of incredibly lov... See more

Rated 5 out of 5 stars

Jo's service to date has been excellent. She has also worked hard to accommodate last minute requests from us, finding us high caliber support during a time when we need it most. Immensely grateful an... See more

Rated 5 out of 5 stars

We came to this knowing nothing, but we were guided through the process of interviewing potential maternity nurses, including setting up an afternoon of (online) interviews, to advice about which... See more


Company details

  1. Child Care Agency
  2. Recruitment Service

Written by the company

Looking for exceptional nanny agencies in the UK or overseas? Harmony at Home is a premier nanny and childcare agency. Visit our website to learn more.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

78 reviews

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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 4 out of 5 stars

The service i received from Harmony at…

The service i received from Harmony at Home has been amazing. Jo found me a lovely family and the process was very swift and personal. Thanks so much for going the extra mile, from wishing me good luck, to seeing how my first day went.

April 15, 2026
Unprompted review
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Rated 5 out of 5 stars

Zoe did a great job helping us find a…

Zoe did a great job helping us find a nanny for our two young children. She very quickly sent us 3 candidates all of whom seemed experienced caring and capable. She co-ordinated setting up interviews with them and she was available, engaged and quick to respond throughout the whole recruitment process. We have offered a full time position to one of the ladies Zoe put forward and look forward to her starting with us next month.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

maternity nurse

I’m a maternity nurse who works with Georgina on a regular basis. I have always found her very friendly, approachable and professional. I cannot fault harmony at home maternity.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Maternity Nurse

I've been working as a Maternity Nurse for Harmony at Home for around 7 years now, Georgina is always very professional and helpful whenever I contact her. She'll even go that extra mile answering any questions I might have. Georgina always returns my calls and promptly replies to emails .
One of the best agencies out there Thank You Georgina I look forward to continuing to work with you and Harmony at Home

March 5, 2026
Unprompted review
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Rated 1 out of 5 stars

Inadequate Vetting at a Critical Time

As first-time parents, we engaged this agency to source a maternity nurse during an already intense and vulnerable period. Unfortunately, the calibre of the nurse provided fell well below expectations.

We booked the maternity nurse for several weeks, with two weeks required upfront and non-refundable. By the end of the second week, concerns about professionalism and competence were clear. By the third week, we concluded that it was preferable to forfeit the final week’s fees rather than continue the placement. That decision alone speaks volumes.

While the agency may be protected by its terms and conditions, the structure of this arrangement — particularly the non-refundable fees — is not fit for purpose for parents under significant pressure. More concerning is the apparent lack of rigorous vetting.

Parents rely on agencies precisely to mitigate risk at a critical time. In our experience, that assurance was not delivered.

March 3, 2026
Unprompted review
Harmony at Home logo

Reply from Harmony at Home

We are disappointed to read this review and believe it is important to clarify the facts.

Our agency introduces independent, self-employed Maternity Practitioners who operate under their own contracts and terms, agreed directly with clients prior to any placement.

We conducted a thorough introduction process in line with our standard procedures. This included advertising your role, presenting multiple candidates, arranging interviews, facilitating a face-to-face meeting, and providing references, DBS documentation, and first aid certification. You also had the opportunity to speak directly with the candidates’ previous clients before confirming the placement.

The placement then ran for the agreed duration. We were later informed the arrangement had been ended 4 days early by the client and that a refund was being requested for the remaining period. As per the agreed terms, fees are not refundable where a placement is terminated early by the client.

At no point during the placement were we made aware of formal concerns regarding competence or safety, which would have enabled us to intervene and support at the time.

While we regret the experience did not meet expectations, we do not accept the suggestion that appropriate vetting and due diligence were not carried out.

Rated 5 out of 5 stars

Best Agency

I am a maternity nurse and I cannot fault Georgina Ware who runs Harmony at Home maternity. Georgina is very professional, friendly and approachable. She always answers your call or if she is busy will call you back as soon as she is available. I love the fact that she can be seen actively putting videos up with new jobs as well as posting on WhatsApp. Georgina is very good at matching maternity nurses with the right family and I am very grateful for the rolls I have had through her and for her constant support.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

The BEST Agency

I honestly couldn’t be more grateful for my experience with this agency, and especially with my consultant, Georgina. From the very beginning, she has been incredibly supportive, knowledgeable, and genuinely invested in helping me find the right role.

With over 20 years of experience as a maternity nurse, Georgina brings such a high level of understanding and professionalism, and it really shows in the way she works. After searching with other agencies for almost three months without success, she managed to find me a position within less than 48 hours of interviewing, which was truly amazing.

What meant the most to me was how thoughtfully she matched me with a family that genuinely suits my personality as well as my professional experience. That level of care made me feel truly seen and understood.

Georgina has been kind, responsive, and encouraging throughout the entire process, and I feel very lucky to be working with someone who clearly cares so much about both her clients and her candidates. Thank you so much for going above and beyond I couldn’t have asked for a better experience.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Finding a UK nanny while living overseas

We worked with Sam to find a new nanny for our 4 year old. We were living in South Africa and moving back to the UK, which made everything harder. Sam was super easy to co-ordinate with, found us and vetted a small selection of super qualified candidates, and helped us through the choosing process. As an ex-nanny herself, she knows exactly what she's talking about. The whole process went as smooth as could be. After care, contract support, comp discussions, all covered. Thanks Sam, we recommend you for anyone.

January 10, 2026
Unprompted review
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Rated 5 out of 5 stars

A strong recommendation for Harmony at Home

We have used Harmony at Homes' services for both finding a night maternity nanny as well as our permanent nanny once our child got older. In both cases, Georgina and Jo absolutely delivered on finding us wonderful nannies who have been essential parts of our family. In both cases, Georgina and Jo were knowledge, very easy to contact and helpful throughout the process (which was brand new to us). I certainly recommend them for their services!

January 18, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Jo's service to date has been excellent. She has also worked hard to accommodate last minute requests from us, finding us high caliber support during a time when we need it most. Immensely grateful and couldn't recommend Jo more!

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Ingrid

Georgina has been amazing to get me registered and finding Night roles. The whole registrations and communication was very easy and swift. I would highly recommend Georgina and the agency for being very professional and always ready to help. Georgina is super lovely, kind and helpful.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

We came to this knowing nothing

We came to this knowing nothing, but we were guided through the process of interviewing potential maternity nurses, including setting up an afternoon of (online) interviews, to advice about which questions to ask.

We have now had three maternity nurses at various stages from Harmony at Home,
one at very short notice to go on holiday. Each time we've been very pleased with the results - each person has been knowledgeable, well-trained and very nice, and Harmony at Home have been flexible and easy to deal with. We would highly recommend them.

June 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Fantastic!

Fiona L has been brilliant in helping me find the perfect new role as a nanny. She has been kind, proactive, responsive, and understanding and very very lovely to deal with overall. This is a great agency and I cannot recommend Fiona at Harmony at Home highly enough. Many thanks again!

January 5, 2026
Unprompted review
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Rated 5 out of 5 stars

Harmony at Home matched me with a…

Harmony at Home matched me with a wonderful family and supported me throughout the placement. Their vetting and matching process was professional and thorough; the team checked references, supported contract details, and stayed responsive when any questions arose. I felt respected and supported as a childcare professional. Highly recommended for nannies and families alike on the Isle of Wight.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great agency for nannies seeking work!

Harmony at Home has been a great service during my job search and Jo Vowles has been fantastic supporting me through the process. Jo has been thorough, helpful and efficient arranging interviews, sending job posts and giving feedback. Thanks Jo, would absolutely recommend to other nannies.

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Fiona was exceptional

Fiona was exceptional, she brought a level of intensity to the process and helped us to very quickly create solutions to our need. I would happily recommend Fiona, she is fantastic.

November 3, 2025
Unprompted review

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