Harmony at Home Reviews 78

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach. Many people highlight the excellent service received, noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the dedicated customer service, making the process straightforward and manageable. However, some customers also noted issues with communication and follow-through, with messages occasionally being ignored. A few other people also felt that the calibre of the provided staff fell below expectations, raising concerns about professionalism and competence.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the swift and personal... See more

Response time

Clients share positive opinions on response times. Many reviewers highlight the promptness and availability... See more

Customer service

People report positive experiences with customer service. Customers praise the responsiveness and helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am a maternity nurse and I cannot fault Georgina Ware who runs Harmony at Home maternity. Georgina is very professional, friendly and approachable. She always answers your call or if she is busy wil... See more

Rated 5 out of 5 stars

Can't recommend Harmony at Home enough. As someone who had a terrible experience with childcare in the past, Jo took into account all my concerns and preferences. Through her network of incredibly lov... See more

Rated 5 out of 5 stars

Jo's service to date has been excellent. She has also worked hard to accommodate last minute requests from us, finding us high caliber support during a time when we need it most. Immensely grateful an... See more

Rated 5 out of 5 stars

We came to this knowing nothing, but we were guided through the process of interviewing potential maternity nurses, including setting up an afternoon of (online) interviews, to advice about which... See more


Company details

  1. Child Care Agency
  2. Recruitment Service

Written by the company

Looking for exceptional nanny agencies in the UK or overseas? Harmony at Home is a premier nanny and childcare agency. Visit our website to learn more.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

78 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Jo has been amazing from the start

Jo has been amazing from the start, she saw my cry for help at needing a fresh start and a change and opened so many opportunities for me, from a chat over zoom and getting to know me and my ideal role, to guiding and suggesting the roles that are best suited to me, my personality and my experience and being honest and open when she felt there was a role that wasn’t for me.
Thanks to Jo, I’ve started a fresh new role as a nanny with the most amazing family, that couldn’t suit me better! Thankyou so much Jo! Your amazing!

April 1, 2025
Unprompted review
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Rated 5 out of 5 stars

I have been in childcare for over 30…

I have been in childcare for over 30 years and have worked with many agencies over this time. I found a role on Harmony at Home and registered with Jo. Firstly the interview was thorough and the jobs provided for me met my requirements (not always a given)

Secondly Jo's communication both with written job spec and her response to messages and calls were second to none. I would message in the evening or weekends expecting an out of office response, but Jo never seemed to switch off.... this is dedicated and hugely professional. She called before and after interviews and gave feedback from clients also.

As a nanny if I was to model an agency, it would be based on Harmony at Home. I am hoping I will never need to work with anyone else again!!

Top London agencies take note.

Caroline Hogan

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Working with Harmony at Home has been a…

Working with Harmony at Home has been a joy from start to finish. The team made the process of finding a job incredibly easy, and Fiona, my agent, was exceptionally supportive and efficient. She helped me find a suitable family in no time. This is by far the best agency I’ve worked with — I can’t recommend them highly enough.

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing!

Fiona is amazing! From the very beginning Fiona has been nothing but helpful, kind and super efficient in sorting out my new role! I would definitely recommend Fiona to others!

June 10, 2025
Unprompted review
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Rated 5 out of 5 stars

I had the best experience with Harmony

I had the best experience with Harmony!
From the easy registration and a lovely call to find what I am looking for , to up to date check ins, lots of detailed information about jobs which is really helpful, fantastic quick communication. Harmony has found me a lovely new role I'm very excited to start and it has been a very nice process the whole way.

Many thanks to Jo

May 27, 2025
Unprompted review
Rated 5 out of 5 stars

So supportive

Being a nanny since 2006 I hardly ever use agencies but I decided this time to use one! Jo at Harmony at home listened to my reasons for finding a new job and what my preferences were (under school age children to grow with) they supported me in doing so! They found me the perfect family and I am so grateful! Many thanks again! Kate

May 5, 2025
Unprompted review
Rated 5 out of 5 stars

Can't recommend Harmony at Home enough

Can't recommend Harmony at Home enough. As someone who had a terrible experience with childcare in the past, Jo took into account all my concerns and preferences. Through her network of incredibly lovely and talented people, we were able to find someone who's perfect with our children. Best money I've ever spent!

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

Jo at Harmony at Home was a fantastic support throughout my job search

Right from the start, Jo really listened to what I was looking for in a role and made sure the opportunities she shared aligned with my goals. Her approach was positive, practical, and reassuring — exactly what I needed during the process.

Jo was always responsive, no matter the time or day, and kept me updated at every stage. Nothing ever felt like too much trouble. She made what can be a stressful process feel straightforward and manageable.

If you're looking for someone who genuinely cares about placing you in the right role and goes the extra mile to make it happen, I’d highly recommend working with Jo.

May 29, 2025
Unprompted review
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Rated 5 out of 5 stars

Fiona was very friendly

Fiona was very friendly , helpful and communication was very good .
We worked together to try to support a family in need of a nanny locally to myself .

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

Many thanks to Fiona at Harmony at Home

I am so grateful to Fiona at Harmony at Home for her exceptional support in helping us find a part-time nanny. We had very specific requirements and Fiona took the time to thoroughly understand our daughter’s needs. She found the perfect candidate, who has been an excellent fit and who we are now very pleased to be working with. Fiona’s professionalism, attentiveness, and expertise made the entire process seamless. Many thanks again for such great service!

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Professional and friendly

I can’t thank Jo enough for the incredible support and dedication she showed throughout our collaboration. From the start of joining Harmony at Home, she has listened, understood what I was looking for and brought solutions to the table when I’ve needed them. Every step of the way, there has been excellent communication from Jo.
Jo’s professionalism, attention to detail and genuine care has made all the difference in my journey to finding an amazing job. I’m deeply grateful to Jo and wouldn’t hesitate for one minute to recommend her to anyone looking for a reliable and hard working person.
Thank you Jo for going above and beyond.

April 5, 2025
Unprompted review
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Rated 5 out of 5 stars

Harmony helps

Georgina has been so helpful in helping me find positions that I am interested in. We have built up a working relationship snd enjoy a good chat about life. She is one of a very few people who genuinely wants to help you.

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend - superb service!

We are so unbelievably grateful to Jo at Harmony at Home (Buckinghamshire) for making our nanny hiring process an absolute breeze! As first time parents, we had never hired a nanny before, but Jo walked us through every step, made everything incredibly easy and stress-free! She was super efficient, extremely knowledgeable and just lovely to work with. We particularly appreciated how available she was to help us with interviewing candidates, notwithstanding we were doing so on the weekends and out of office hours. We could not recommend her more!

March 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great communication and attention to detail

Jo was great all throughout the process - she takes great deal of care and attention to detail to understand your needs, and stays in touch to update you on progress.

The service was amazing and I would highly recommend her to anyone.

February 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Fantastic service from Sophie

Sophie from Harmony At Home is such a delight to deal with.
Right from the start, returning calls/messages promptly and the ID & V process/reference requesting/interview process very slick and efficient.
Sophie is friendly whilst maintaining her professionalism, and I would highly recommend her.

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Sophie from Harmony at Home recently…

Sophie from Harmony at Home recently placed me with a local family who needed some short term support with their childcare.

I found her to be friendly, efficient and helpful whilst also maintaining a professional service.

I look forward to working with her in the future.

Shelly Hagon

January 16, 2025
Unprompted review

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