Downloaded today, Haven't used yet, but reading reviews, "Evri sending parcels all round the countryside, Haru kept customer up to date", ! Don't people track their own parcels? I certainly do....... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I bought a really unique piece for an affordable price on Haru. Super fast shipping to France (without customs taxes) packaging, customer service: 10/10. I strongly recommend. My best choice for thr... See more
Haven’t had my parcel in 9 days, struggling to get any response from the company to explain why, despite 3 attempts to reach anyone… difficult to give a good review really UPDATE: since this review... See more
Company replied
Tried to sell 3 orders of brand new PANGAIA joggers/hoodies, totalled to around £500, earliest arrived over 2 weeks ago. App is now inaccessible giving error codes when trying to see orders. 1 of the... See more
Company details
Written by the company
Haru is the quickest way to to sell your clothes for cash. Upload your items in seconds, not minutes. Get paid in days, not weeks. Download the app to start selling in seconds!
Contact info
18 Ormeau Avenue, BT2 8HS, Belfast, United Kingdom
- support@haru.co.uk
- haru.co.uk
Poor product quality…
The quality of the product was not as expected. Let’s hope the returns process is smooth, and the second purchase I made arrives to a higher standard.
April 3, 2023
Advertisement
Excellent Hoodie
Excellent Hoodie in great condition one happy teenager . Took a little longer then excepted due to Royal Mail other then that really happy
April 2, 2023
Always great service..great way of…
Always great service..great way of buying clothes.
April 8, 2023
Unprompted review
That's twice now iv ordered from…
That's twice now iv ordered from RESPONSIBLE, both times the customer service has been amazing!. Naomi is a credit to the company. Lovely! I'll definitely buy again. Thank you.
March 29, 2023
Advertisement
Nothing
Parcel arrived in great condition. Product was comfy and looked better than the picture on the website. Would use website again 👍🏻
March 28, 2023
Great service and products
March 28, 2023
Quick and easy.
March 28, 2023
Naomi....I think 🤔
Excellent customer service...
Unfortunately the return was with yodel, who have none, they changed the courier to royal mail, and everything was great, 5 stars otherwise ..
April 3, 2023
Unprompted review
Advertisement
Dealt with a member of your team…
Dealt with a member of your team Naomi,delightfully helpful and courteous, on line shopping would be a lot more pleasant with lots of Naomi’s in the customer services department😉
March 13, 2023
First purchase and every aspect went…
First purchase and every aspect went very smoothly.
Impressed, and will use again.
March 16, 2023
Unprompted review
Always great service
Always great service. I love this company, get to buy some unusual bits that's usually sold out plus i can sell back so can rotate my wardrobe. Keep it up guys!!
March 23, 2023
Unprompted review
Advertisement
Great product good price and quick…
Great product good price and quick delivery - What more do you want ! thanks I will be back
March 23, 2023
Ok quality
Ok quality, I had to get another stone island badge as the one with the jumper was too scruffy, even for a second. Good customer service, just not the best quality in my opinion.
March 15, 2023
Best resellers around prices are good…
Best resellers around prices are good and the customer service is on point.
March 21, 2023
Great turnaround from order to…
Great turnaround from order to delivery. Excellent description and price. Can’t fault. Definitely using again.
March 18, 2023
Unprompted review
Advertisement
I was really impressed !
I was really impressed with the ability to barter on the price and the item was in perfect condition.
I also really like the photos that they take to show the products, they’re really well done.
March 25, 2023
Unprompted review
Dodgy returns
This is my second attempt to return a pair of trousers .
Two online forms submitted and no responase to either . I will not be in a hurry to buy again!!
March 9, 2023
Unprompted review
Lovely over shirt in immaculate…
Lovely over shirt in immaculate condition, delivered promptly. Would definitely recommend.
March 21, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.