Harvey Maria Ltd Reviews 13

TrustScore 3.5 out of 5

3.3

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Company details

  1. Flooring Store

Written by the company

Harvey Maria offer a truly fabulous collection of modern, luxury and designer LVT floor coverings. Vinyl and rubber flooring tiles fit for the most beautiful homes and demanding commercial environments.


Contact info

3.3

Average

TrustScore 3.5 out of 5

13 reviews

5-star
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2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 4 out of 5 stars

Need to return, not answering emails

Lovely looking tiles, but somehow when ordering didn't realise that they weren't a clicker floor system. Trying to return as they are the wrong thing, but no one will reply to my emails.
Update: eventually got in touch with someone and successfully returned 🙂

April 22, 2026
Unprompted review
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Reply from Harvey Maria Ltd

Hi Lynn, thanks for your review. We are very sorry to hear about your experience. Unfortunately our email system was temporarily down when you sent your email and we responded straight away when you reached out to our social team. We always advise ordering a sample and reading the fitting information before making your purchase to avoid confusion. We were happy that your return was quickly arranged for you, but if there is anything further we can do to help, our customer service team will be happy to hear from you again. Best wishes, HM team

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Rated 5 out of 5 stars

Lovely LVT tiles (hard wearing & beautiful)

Had these tiles for 6 months and gotta say, I love them.

Very hard wearing, absolutely waterproof and really like the texture effect.

May 30, 2025
Unprompted review
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Reply from Harvey Maria Ltd

Hi Hugh, thank you so much for your review. We're so glad you love your flooring so much! Please don't hesitate to get in touch should you need anything else in the future. :)

Rated 1 out of 5 stars

Awful rubber flooring - do not buy it.

I spent a small fortune (5k) on Harvey Maria rubber floor in Fennel opting for a roll rather than individual squares for a seamless finish throughout or hallway and kitchen. Within 1 year the sealer was pealing off where the sunlight hits it. Within 2 years the sealant is pealing off in areas where there is heavy use and no sunlight. The floor scratches so easily and looks a huge mess. It was so expensive and needs replacing already. There is no way to repair it. I contacted HM and they fobbed me off saying it hadn't been sealed correctly upon installation and that it does say on the website that the product shouldn't be installed in direct sunlight - well, I don't live in a cave. Terrible product and terrible customer service.

February 2, 2025
Unprompted review
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Reply from Harvey Maria Ltd

Hello, thanks for your review and we're really sorry to hear that you've had a disappointing experience with the Smooth rubber collection. I'm afraid that the surface of these tiles do require a little more care than our more durable Dimpled rubber collection. Best wishes, HM team

Rated 1 out of 5 stars

Poor quality product

Poor quality product, non existent aftercare. Refused to visit site to inspect and instead blamed the installer on two occasions. An installer with 12 years experience fitting LVT. Every step was followed meticulously and official adhesive used under the correct conditions. They convinced us to buy a second batch with the same results. I would not touch this company with a barge pole. Use karndean or polyfloor instead. It’s true you get what you pay for. £900 down the drain

August 14, 2024
Unprompted review
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Reply from Harvey Maria Ltd

Hello Rhys, thanks for your review and we are sorry to hear of your experience. When you were last in touch with us in March 2022, your fitter was planning to re-fit the floor using the correct adhesive this time which, unfortunately, seems to have been unsuccessful, so we can certainly understand your frustration. Our hearts always sink when we hear of any problem like this - our fitting information contains helpful advice to help ensure everything goes to plan, including checking for excess moisture in the subfloor and to ensure the tiles are fully acclimatised prior to fitting. And we will always do our best to help when fitting doesn't go to plan, so our customer service team will be happy to hear from you again if there is anything further that we can do to help. Best wishes, HM team

Rated 2 out of 5 stars

White tile nightmare

I’ve used Harvey Maria tiles in my bathroom which I love. As I’m redecorating my whole house I thought I’d use HM again in my hallway - I went for poppy seed and linen white. Let me tell you the white tiles are IMPOSSIBLE to keep clean. Even if I mop everyday, the design of the tile means dirt gets into the texture of the floor and it won’t budge. The most annoying part is when I try and scrub the floor clean it takes off the color of the tile and because the white is dark underneath I now have tiny black dots all over the tile. If you’re thinking of using these tiles in a high traffic area - don’t.

March 25, 2025
Unprompted review
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Reply from Harvey Maria Ltd

Thank you for taking the time to leave your feedback. We’re so pleased to hear you’ve loved your bathroom flooring, though we’re very sorry to hear your experience in the hallway has been frustrating. We’d never expect routine cleaning to affect the design layer, so we would like to look into this further with you. We do have a care guide on our website with advice on the best cleaning approach for our floor tiles, including suitable products and techniques for textured finishes, and our team would be very happy to help troubleshoot with you directly. Please do contact our Customer Experience team at your earliest convenience so we can assist further.

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Rated 5 out of 5 stars

Fantastic quality product and customer service

Fantastic quality product, I have been looking expensively at various LVT products and these guys are head and shoulders above the rest in both quality and designs. But ontop of this there customer service is second to none, Holly helped me out of a couple of issues with both deliveries of samples issues with parcel force and even managed to next day me a couple of tiles to help me actually finish my project on schedule, absolute life saver. Definitely recommend buying direct from harvey maria 🌟 🌟 🌟 🌟 🌟

March 7, 2025
Unprompted review
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Reply from Harvey Maria Ltd

Thanks so much for your fantastic feedback Simon :)

Rated 1 out of 5 stars

Very vague wording regarding returns…

Very vague wording regarding returns policy. We ordered on the plus side as advised by our fitter but when I attempted to return the excess pack they advised that they wont accept even though each pack is boxed separately. They also charge for returns which makes it uneconomical to place any further orders. When you try to contact customer service you just receive a series of copy and paste responses which advise you to sell them on Facebook marketplace rather than return.

September 27, 2024
Unprompted review
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Reply from Harvey Maria Ltd

Thank you for your feedback. We’re sorry to hear you’ve been disappointed with your experience. We always recommend ordering slightly over to allow for cuts, fitting adjustments and any future repairs, though we understand it’s frustrating to be left with more flooring than expected. We appreciate your comments on our returns policy and we’ve shared this with the team as we’re always looking to improve both communication and customer experience.

Rated 3 out of 5 stars

Over priced for average product

I was very excited to receive my tiles but very disappointed when they arrived, the print and quality is very poor for the exorbitant price they charge. And although they arrived in good time their return policy is not great as shipping is paid for by the customer which suggest to me they are aware they are selling an average product.

December 22, 2023
Unprompted review
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Reply from Harvey Maria Ltd

Thank you for your feedback. We’re sorry to hear you were disappointed with your order. We’re confident in the quality of our flooring and it’s designed to meet a high standard in both print and finish, so it’s disappointing to hear this wasn’t your experience. Our returns policy is outlined on our website, including details around return shipping costs, but we appreciate your comments on how this is communicated. Please don't hesitate to get in touch should you need anything further from us.

Rated 5 out of 5 stars

Brilliant quality LVT ordered

Brilliant quality LVT ordered. Quick and efficient order and delivery. Very helpful. Flooring looks amazing. So happy.

October 9, 2023
Unprompted review
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Reply from Harvey Maria Ltd

Hello, thank you so much for your review! We're very glad that you love your flooring so much and that you found the ordering process so efficient. Please don't hesitate to reach out should you need anything further. :)

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Rated 2 out of 5 stars

Disappointed

Ordered raspberry pink tile , first 2 packs came and was very happy with my purchase, however I ran short and had to order a 3rd pack. When they arrived I noticed the arrows were not included on back of these tiles as were on the first two packs. I didn't think much of it but when I cut them to size and put them next to original ones I noticed a colour difference. It was darker , quite noticeable infact. I'm very disappointed, they were not cheap and if you have an eye for detail you would notice. As I'd already cut to size I wouldn't be able to return. Will not be purchasing from here again .

June 14, 2023
Unprompted review
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Reply from Harvey Maria Ltd

Hello, thank you for your feedback and we're sorry to hear about your experience. We understand how frustrating this is, particularly once the tiles have been cut and fitted. Colours can vary in different batch productions, therefore it would seem likely that your additional third pack would have been from a different batch of material compared to your first order. If additional packs are required for a project, if advised we can always try and batch match to a previous order if we can.

Rated 4 out of 5 stars

Great customer service

Great customer service; they phoned to check my order. Promptly delivered. Robust returns processing when I needed it also and strong communication. The tiles were beautiful but my 150 year old floor way too uneven to fit so I can't comment on the product.

March 27, 2023
Unprompted review
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Reply from Harvey Maria Ltd

Thank you for your feedback. We’re really pleased to hear you had a positive experience with our service and delivery, and that communication and returns support met your expectations. We’re sorry to hear the tiles weren’t suitable for your floor. For older or uneven subfloors, we would usually recommend preparing a suitable subfloor such as plywood or a screeded surface to ensure the best installation results. Please don't hesitate to reach out if you need any further assistance.

Rated 1 out of 5 stars

Harvey Maria Northmore

Harvey Maria Northmore - awful product total waste of money. We cannot wait to save up and change this floor. We hate to have wasted our hard earned money on this floor which we have had all through our hallway. After first installation all tiles were lifting within a few weeks. The installer agreed to reorder and relay the whole floor as they said it must have been a bad batch. Relaid but used that much adhesive that the glue is constantly showing between each tile. Plus areas are already lifting again. This floor IS NOT hard wearing or easy to clean. Please avoid.

August 21, 2022
Unprompted review
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Reply from Harvey Maria Ltd

Thank you for your feedback. We've reached out to you already about your fitting issue. We always recommend that installation is carried out in line with our fitting guidelines, which are available on our website, including advice on subfloor preparation and adhesive application, as both are key to performance. Do contact our customer service team again if you would like us to look into this further again with you.

Rated 1 out of 5 stars

Extremely disappointing

I had a new kitchen 12 months ago and choose the Harvey Maria check slate pattern to be fitted throughout the kitchen diner. I love the design of it but I chose it believing it would be hard wearing as it as advertised as suitable for domestic and commercial. This is not the case it scratches extremely easily and stains. I purchased the very expensive ‘floor spa’ treatment which failed to shift the stains. The marks were from my baby spilling food from her high chair - I brush or hoover the floor every day and it is mopped once a week with any obvious spills cleaned up immediately but this is not enough to keep this floor in good condition. Deeply impractical for family life and I would not recommend at all, I spent almost £1200 on the flooring plus the cost of ply board to prep the area, and fitting too. So a small fortune!

December 9, 2021
Unprompted review
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Reply from Harvey Maria Ltd

Thank you for your feedback. We’re sorry to hear about your experience with your Check Slate floor and that it hasn’t performed as expected in your kitchen diner. Our floor tiles are designed for domestic and light commercial settings, but like all Luxury vinyl tiles, they do still require appropriate care and maintenance to keep them looking their best over time. We also provide detailed cleaning and maintenance guidance on our website, including advice on day to day care and stain removal. We appreciate how frustrating this has been, particularly in a busy family space, however if you wish to discuss the flooring with a member of our team we would be happy to look into this for you.

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