Staff at Harvey Norman were most helpful through sale of bed base and headboard then kept us updated on delivery by G4 . Two strong young men arrived and assembled bed perfectly and offered to put our... See more
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Review summary
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Would like to commend staff at phone department at Harvey Norman, Holywood Exchange. Showed genuine interest in helping customers. Had issue with new phone and was sorted in minutes by manager with no... See more
Company replied
Paige at Merry Hill went above and beyond to help us with the purchase of a freezer. We were travelling some distance to view one on the shop floor and, having reserved it for us, she even organised... See more
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Sales assistant Natasha was excellent. She guided us through various recliner options, and pointed out offers and clearance items which were particularly good value. When we made our choice, she offer... See more
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Company details
- Department Store
- Bedding Store
- Computer and Accessories Store
- Electronics Store
- Furniture Store
- Sofa Store
Written by the company
With over 300 stores worldwide, Harvey Norman is a leading retailer of Home Appliances, Technology, Furniture and Beds. Our brand message is simple: ‘A great place to shop’. We’re dedicated to offering the best range of products at the best price, providing best-in-class service and most of all, prioritising our customers’ needs. At Harvey Norman, we believe value is key, but you should never have to compromise on quality and style, which is why we offer a wide range of products to suit all budgets and lifestyles. Over the past 21 years, Harvey Norman has expanded its worldwide presence with stores in Malaysia, Singapore, Slovenia, New Zealand, Republic of Ireland, Northern Ireland and most recently expanded its footprint to the United Kingdom. In October 2024, the company launched its flagship UK store at the Merry Hill Shopping Centre in the West Midlands, marking its first venture into the English market.
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4.6
Excellent
2K reviews
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The lady was so helpful i explained…
The lady was so helpful i explained what I wanted for my daughter who has adhd and anxiety we had the extra warranty for her aswell such a friendly lady we had a brilliant service thank you
July 27, 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi there,
We're so happy to hear that our team provided such helpful and friendly service. We appreciate your wonderful feedback and are glad you had a brilliant experience!
Kind Regards,
Kevin
Excellent advice explained all my…
Excellent advice explained all my options
July 21, 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Philip,
We're happy to hear that our advice was excellent and that we explained all your options clearly. Thank you for your positive feedback.
Kind Regards,
Kevin
Kevin was fantastic instore at Holywood…
Kevin was fantastic instore at Holywood Exchange from start to finish,nothing is a problem to him.
June 22, 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Betty,
We are so pleased to hear about your fantastic experience at our Holywood Exchange store. It's wonderful to know that our team provided such excellent service.
Kind Regards,
Kevin
Everything from the quality in store
Everything from the quality in store, the service, the price and the then the delivery. Couldn't fault any of it.
July 28, 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Alan,
We're delighted to hear that you were completely satisfied with the quality, service, price, and delivery. Thank you for your wonderful feedback!
Kind Regards,
Kevin
Great service from Jazim.
Great service from Jazim.
Great product knowledge. Pleasant and very helpful .
July 27, 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Ann,
We're so glad you had a positive experience. We appreciate your kind words and feedback about the helpful service you received!
Kind Regards,
Kevin
Muhammed was very helpful when buying…
Muhammed was very helpful when buying the tv from the merry hill store. He was knowledgeable and guided us on which TV best suited our needs.
July 27, 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Craig,
We're so happy to hear you had such a positive experience and that our team member was helpful and knowledgeable in guiding you to the perfect TV. We appreciate you sharing your feedback!
Kind Regards,
Kevin
Brilliant Staff
Would like to commend staff at phone department at Harvey Norman, Holywood Exchange. Showed genuine interest in helping customers. Had issue with new phone and was sorted in minutes by manager with no quibble. Spencer transferred data and made sure all my apps were present. Thank you to all, the manager, Callum, Spencer and Daire.
July 24, 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Hazel,
We're so pleased to hear about your excellent experience at our Holywood Exchange store. It's wonderful that our team showed genuine interest and quickly resolved your phone issue, ensuring all your apps were transferred. We appreciate your kind words!
Kind Regards,
Victoria
I ordered some headphones on 1st July
I ordered some headphones on 1st July - I was charged straight away but nothing has been delivered.
I have emailed 3 times asking for an update but not had any replies. Appalling customer service
July 1, 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Chris,
We are very sorry to hear about the trouble with your recent order and the lack of communication. We understand your frustration and are looking into this immediately to resolve the issue for you.
Kind Regards,
Kevin
I went in this store for the first time…
I went in this store for the first time with a friend. We just wanted a look around and i was also moving house so wanted some ideas for ovens ect. Me and my friend also looked at other things the store had to offer as it was our first time visiting. I thought the shop was great and was planning on coming back to purchase some things. However a member of staff approached us and told us to get out because we hadnt purchased anything yet after been in store for 10 mins. I thought he was joking at first but to my horror he was not. I asked him why and he said we have been here to long (10 mins) and “you pay nothing”. I didnt know looking around a shop now had a time limit. Im 21 not sure if he thought i was a young teen who wasnt going to buy anything but even so ageism is not ok. It was very belittling and im sure he wouldn't of done this to someone he saw as middle aged. I was planning on buying multiple things from here for my new flat. I will not be now disgusting behaviour.
July 25, 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Grace,
We are truly sorry to hear about your incredibly disappointing first experience at our store. We understand how upsetting it must have been to be treated in such a manner, especially when you were considering making significant purchases for your new home. This behavior does not reflect our values or the welcoming environment we aim to provide for all our customers. We are taking your feedback very seriously and will be addressing this internally to ensure such an incident does not happen again. We appreciate you bringing this to our attention.If we can assist you further, please contact our customer support team. customer@support.haveynorman.ie
Kind Regards,
Victoria
Taz did an excellent job of serving us
Taz did an excellent job of serving us. Love the store and hope it succeeds and stays in Sutton!
July 25, 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Matt,
We're so pleased to hear about the excellent service you received from our team. We truly appreciate your kind words and hope to continue serving the Sutton community for a long time!
Kind Regards,
Victoria
Precious was the gentleman who helped…
Precious was the gentleman who helped us with our purchase he was kind knowledgeable and patient while we changed our minds a few times on which table and chairs to buy. He explained all the finances and helped with the measurement and finding the right table for us.
Definitely recommend him wonderful kind and knowledgeable man really appreciate him.
July 25, 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Hayley,
We're so happy to hear you had such a positive experience with our team member. It's wonderful to know they were kind, knowledgeable, and patient, helping you find the perfect table and chairs. We truly appreciate your recommendation!
Kind Regards,
Victoria
Ordered a cooker that was "in stock"
Ordered a cooker that was "in stock". 3 days later they phone to say its not in stock and delivery would be 6 to 8 weeks. Waited 8 weeks 5days and it didnt show up. Cancelled order.
Selling items they dont have. Poor communication. Dont respond to emails.
May 24, 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Kenneth,
We sincerely regret the significant delay and lack of communication regarding your cooker order. We are reviewing our inventory and communication processes to prevent such issues.
Kind Regards,
Victoria
The purchase of a fan during one of our…
The purchase of a fan during one of our heatwaves was great. The fan is excellent. However, something went wrong with the purchase and it did cause me some work to rectify it.
But I have to say the service I received from the Manager, Steve, from the store at Sutton Coldfield and then from the Manager, Nikki, from the Merry Hill store was excellent. They both took the time and effort to put things right. I can’t praise them enough.
June 24, 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Jeannette,
We're delighted to hear you're enjoying your new fan! We sincerely apologize for the inconvenience caused by the purchase issue, but we're thrilled that our team was able to resolve it for you. We appreciate your kind words about their excellent service.
Kind Regards,
Victoria
Great service
Great service. Helpful, took time to discuss options and didn’t feel rushed. Taz was very helpful and talked to us about accidental damage.
July 24, 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi James,
We're so glad to hear you received such great service and felt well-informed. We appreciate your kind words about our team member taking the time to discuss your options.
Kind Regards,
Victoria
Harvey Norman Sutton Coldfield
The new store in Sutton Coldfield is brilliant. Every brand you can think of is there.
Shout out to Stephen who went out of his way to make sure we got our unboxed ex display model ( heavily discounted) safely back to our car.
July 24, 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Alan,
We're so happy to hear you enjoyed our new store and found such a great selection. We truly appreciate you highlighting the excellent service you received. We'll be sure to share your kind words with our team.
Kind Regards,
Victoria
New tv
Wanted a new tv and had no idea about any of them . Young lad Jayden was so helpfull. Explained all about them. Even carried it to the car.
July 24, 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Pamela,
We're so glad to hear our team provided excellent assistance with your TV purchase. We appreciate you sharing your positive experience!
Kind Regards,
Victoria
Very helpful and knowledgeable staff
We were helped by Tom who was very helpful and knowledgeable. Bought a full set of Apple iPad products. No pressure which was great as you really need to think what you want. Tom definitely knew his stuff and was a great help. Nice store well lite and the layout was good. We were upstairs for the electronics, downstairs there was lovely furniture. A lovey spacious store
July 24, 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi pat,
We're so pleased to hear you had such a positive experience in our store. It's wonderful that our team member was helpful and knowledgeable, assisting you with your purchases without pressure. We appreciate your kind words about our store's layout and ambiance.
Kind Regards,
Victoria
Amazing shop the staff are very helpful…
Amazing shop the staff are very helpful especially Tracy and the Manager nothing is too much trouble just love this shop
July 22, 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Brenda,
We're so glad to hear you had such a positive experience in our shop. We appreciate your kind words about our team and are happy to know nothing was too much trouble.
Many thanks,
Katie.
Reply from Harvey Norman United Kingdom
Hi Jamie,
We are delighted to hear that your delivery experience was both easy and efficient. Thank you for your kind words!
Many thanks,
Katie.
Harvey Norman and G4 delivery experience..
Staff at Harvey Norman were most helpful through sale of bed base and headboard then kept us updated on delivery by G4 . Two strong young men arrived and assembled bed perfectly and offered to put our new mattress from another shop onto the bedbase. Polite friendly organised and took all the wrappers away. Very tidy job thankyou!
July 23, 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Dawn,
We're so pleased to hear about your positive experience with our team, from the helpful sales staff to the efficient delivery and assembly. It's wonderful that our delivery team went above and beyond to assist you. Thank you for your kind feedback!
Kind Regards,
Victoria
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