Harveynorman Reviews 

Purchased a HP monitor online from Harvey Norman in November. It arrived damaged. Harvey Norman Broadway (NSW) refused to give me a refund or credit, deferring to HP to resolve the matter. At today, Harvey Norman is still in possession of the defective monitor, which they've be investigating for the last 5+ weeks. Meanwhile, I continue to wait for an update and am out of pocket, and with no monitor.

Customer service is appalling.

Will never again shop there.

Purchased a Mac from Harvey Norman Wagga Wagga after clearly explaining I needed it to run Lightroom, Photoshop and a Leica microscope. I specifically asked if the recommended model would be suitable and was assured that it was.

Within days, the computer became slow and frequently unresponsive, even running Lightroom alone. Opening Safari or any additional app causes freezing, making it unusable for normal everyday use.

Harvey Norman has refused a refund, treating this as “change of mind” despite the product not being fit for the stated purpose and being unable to supply a suitable replacement within a reasonable timeframe. I am now forced to escalate the matter through Fair Trading.

Based on my experience, I would not recommend purchasing high-value technical equipment from this store

I should have done this years ago. My fault for not doing so until now.

The only reason I’m assigning 1 star to this organisation is because I can’t post it without assigning at least 1 star.

This organisation acted unethically towards the Australian people. There’s no other word for it! Utter greed and contempt for us, the taxpayers.

It received $22 million from the Government during Covid (Job Keeper) and only refunded $6.02 million when public pressure pushed senior management to do so. It made record profits during the COVID period and should have refunded the money (as other companies did - including JB HiFi) when it made profits rather than losses during COVID.

Just letting you know Jerry that I haven’t bought anything from your store since Covid and nor have any of my family members. Nor will we ever!

Please excuse the wrong date - but I needed to date my review back no longer than 1 year to get it posted. Silly requirement, but there it is!

Worst experience ordering from Harvey Norman.

During the Boxing Day sale, I purchased an Oura Ring 4 using a gift card. I later cancelled the order and requested a refund. From the beginning, the process has been extremely frustrating and poorly handled.

We were in constant contact with the online enquiries team, yet it took over a week just to cancel the order. We were clearly told that the refund would be processed back to the same gift card within 3 business days.

After following up, we were then told a new gift card would be issued within 24 hours. Now, they have changed their story again and are saying it will take 5 business days to generate a new card.

The lack of consistency, transparency, and accountability is unacceptable. On top of that, the support team has been unhelpful and repeatedly closed the chat when we raised our concerns, instead of resolving the issue.

This has been a very disappointing and stressful experience. Poor customer service and broken promises. I will never buy from Harvey Norman again.

I was informed my item was "shipped" 4 days ago so I checked the tracking number I was given .... NOT EVEN SCANNED by the courier.

Purchased item online on 9 Dec 25, no mention of Harvey Norman Dropship arrangement on n the website. Item delivered 2 Jan 26. Initial email received with no ability to track parcel, nor contact details for update. Chat tool on website next to useless & failed to provide any information. Ended up ringing my local store who chased up information & got an email sent to me with details. Very poor online communication & customer support, would not recommend.

Extremely disappointed with Harvey Norman’s online service. I’ve had issues with both of my recent attempts to shop here:

Refund Issues: A failed transaction took nearly a week to be refunded to my account, which is unacceptable for a major retailer.

Misleading Availability: My second order was placed because the item showed as "In Stock." However, I was notified the next day of a 3-week delay.

No Direct Refund: When I asked to cancel due to their delay, they made it difficult to get a direct refund.

It seems like they accept payments first and check stock later. This is a misleading practice and a huge waste of time for customers. I will be taking my business elsewhere in the future.

On Monday 15th December 2025 It was extremely nice of Atilla to do this for $599 because the manager approved the authorisation. Also it was extremely nice of Jason from the warehouse team to bring it out to the car for me and to put it into the car for Atilla since I can't carry it due to having a left leg discrepancy also it was extremely nice of him to drive me home. This was from the Chirnside Park Store,

Went into the Local Harvey Norman Armidale NSW. I ordered a item online and was at the Click & Collect Counter waiting behind another customer. When i was told quiet rudley to go to the Photo Counter they could help me there. Um was i not at the Click & Collect Counter where the big sign says Click & Collect. Rude customer service from Click & Collect. The young bloke at the Photo Counter was helpful. But seriously instead of saving a few dollars now i will spend extra at Bing Lee or JBhifi. Just to get better service.

I purchased a great inkjet printer from them after also purchasing my new phone. Great experiences from the sales people who also helped transfer my data across from my old phone to the new one.
I was so impressed i took a friend over who purchased her nrw laptop and printer.

I bought online a TPLink AX3000 AIR E2 to use as a range extender/mesh but found it didn't have a LAN port which I needed to connect to my desktop as it doesn't have a wireless card. I contacted HN Geelong & was told I couldn't return it for a refund but could get a credit to be spent immediately!
I then visited a Melbourne store & was immediately given a refund (less the delivery fee). Given the excellent refund policies from Amazon & JB Hi Fi, it appears one or some HN stores are damaging the HN brand!
I attempted to leave this review when requested by HN but they wouldn't post it - even after removing mention of their competitors.

The show and sales are ok, but their delivery is up shit creek. Delivery was between 11-30am & 2-30pm. Still no Delivery right now, the time is 6-00 pm not happy, very bad Harery Normen

I returned a Philips kettle STILL IN WARANTY. It was leaking but even though the stupid woman could see that the end of the handle was lose, even though the lid of the kettle did not open when pushed, she considered that it was not faulty. Harvey Norman LOVES taking your money but as soon as an item is faulty the excuses not to refund it are endless. Do not purchase anything from this tacky store as their staff will go to lengths to disclaim your legitimate claim. If I could give a negative score I would. Buyer beware with this sorry store. Absolute ZERO customer service, lax staff and I am not surprised at their low rating. Stear clear and buy elsewhere. Be warned.

I bought this product and the description says Salt and Pepper grinder. Also pictures display 2x grinder,2 grinders packed into 1 box. My order displays 2 grinders packed in one box.But just one grinder wrapped arrived. Very misleading pictures and description.

A big thank you to Scott at Harvey Norman, Chirnside Park, Victoria, store. It looked like my bed was not going to be delivered as promised, however, Scott contacted the supplier and made it happen through tenacity and hard work. Great staff are an asset to your company

Beware! The after sales service is appalling. A coffee machine I purchased 11 months ago from Harvey Norman Bondi Junction stopped producing coffee as the mechanism that pierced the coffee pod stopped functioning properly. I took the machine and my original receipt evidencing date and proof of purchase into the store to ask for a replacement as a failure where the coffee machine no longer produces coffee has been ruled on many occasions by NCAT and the ACCC to be “major” failure under the Australian Consumer Law. This entitles me to choose my remedy of a repair, replacement or refund. I asked for a replacement. Despite me stating the law, the manager insisted that the machine be sent away for assessment/repair for a number of weeks and denied my legal remedy of replacement. The manager also refused my suggestion to perform an assessment in store to verify the failure which would’ve taken about a minute. This store relies on customers not bothering to make a formal complaint to the ACCC or NCAT. Having researched complaints history to the ACCC and NCAT, Harvey Norman is a major culprit of poor and illegal responses to valid consumer claims and findings have been made against Harvey Norman in scenarios exactly like mine. Despite this, the manager refused repeatedly to offer me a replacement. I will not be rewarding this franchise with my business ever again.

I placed an online order for a phone and heard absolutely nothing for three weeks.

When I attempted contact they told me the product was not available with the supplier and they were trying to get it transferred from an interstate store. It had been over three weeks by this point. I could have gotten one from overseas faster!

It really does seem to me that they did not even action the original order!

I got an email today (I insisted on updates and would email them when I did not receive one as I just knew they were not going to contact me unless I hassled them) telling me it would be another two weeks. So from the original online order date that will make it around FIVE WEEKS!!!

These people don’t care about customers. Their ‘service’ is useless. I’d recommend trying somewhere else if you can do it, I would not recommend them.

We had ordered some mattress and they came damaged. The bedding lady from the Marion superstore refuses to believe they came damaged and won't give us any compensation for them. She says it occurred on our end but after they were delivered and we open them, there was the damage. Very poor customer service!

What a dreadful company, ordered a chest freezer, went to the warehouse to pick it up and got it home only to find serious crush damage to the bottom of the item. Called the Bondi store within minutes of unboxing only to be told that ‘the operations manager would get back to me when he could’. He never did. Immediately took the item back to the warehouse ‘who didn’t normally accept returns’ pointing me back to the Bondi store even though the damage was significant and it’d been less than an hour since I picked it up!! What chaos, what a shambles at every point in the process. I won’t buy from them again that’s for sure

HN choose to use a useless courier service, which makes it almost impossible to receive my product. I contacted both Courier and HN via phone and email and neither would assist me. Eventually I had to sit at home for days, in the hopes he might turn up as he would turn up whenever, not when specified to get my parcel. Both Aramex and HN were useless and refused to help me. Never buying from them again!