Ana in the photo printing department was so helpful. Not only does she know her job but she has wonderful personal skill & was able to explain simple to me ( an old computer illiterate woman) how the... See more
Company replied
Location
Switch locationUnit 230, The Park Carrickmines, Carrickmines, D18 FH48 Dublin, Dublin 18, IE
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great Service, from the shop to the delivery. Very knowledgeable staff. The delivery guys rang ahead and arrived exactly as said. Installed the product without any fuss and were pleasant- but profes... See more
Company replied
Three sofas later, and they still couldn't get our order right. We placed the order in December 2025, and by July it still hadn't been delivered correctly or in a condition that should have been a... See more
Company replied
Very efficient and good quality, relating to two recent purchases. Very helpful instore service for a sofa bed required urgently. Online purchase of stroller was delivered in good time and is perfect.... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Cell Phone Store
- Computer and Accessories Store
- Home Goods Store
- Washer and Dryer Store
About Harvey Norman Ireland - Carrickmines
Written by the company
Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices.
We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.
Harvey Norman
Written by the company
- Best Price Guarantee
- We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
- Customer Service
- We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
- Biggest and Best Range
- We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.
Contact info
Unit 230, The Park Carrickmines, Carrickmines, D18 FH48, Dublin, Dublin 18, Ireland
- 01 2996900
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service
Great Service, from the shop to the delivery. Very knowledgeable staff. The delivery guys rang ahead and arrived exactly as said. Installed the product without any fuss and were pleasant- but professional,
Well Done HN
July 14, 2026
Unprompted review
Reply from Harvey Norman Ireland - Carrickmines
Hi Billy,
We're so pleased to hear you received great service from our team, from the shop to the delivery. It's wonderful that our staff was knowledgeable and our delivery team communicated well and installed your product efficiently and professionally.
Kind Regards,
Victoria
Good response to the sale issue
Good response to my issue with the sale including delivery of the correct water filter and collection of the original by DPD.
July 10, 2026
Reply from Harvey Norman Ireland - Carrickmines
Hi Tara,
We're so glad to hear we could resolve the issue with your sale and ensure you received the correct water filter promptly. We appreciate your positive feedback!
Kind Regards,
Victoria
Very efficient and good quality
Very efficient and good quality, relating to two recent purchases. Very helpful instore service for a sofa bed required urgently. Online purchase of stroller was delivered in good time and is perfect.
July 7, 2026
Reply from Harvey Norman Ireland - Carrickmines
Hi There,
We're delighted to hear about your positive experiences with your recent purchases! It's wonderful that our in-store service was helpful for your urgent sofa bed need and that your online stroller order was delivered promptly and is perfect.
Kind Regards,
Conor
Ana in the photo printing department…
Ana in the photo printing department was so helpful. Not only does she know her job but she has wonderful personal skill & was able to explain simple to me ( an old computer illiterate woman) how the system worked. She is an asset to the store & I hope they know what a special person she is.
July 14, 2026
Unprompted review
Reply from Harvey Norman Ireland - Carrickmines
Hi Jane,
We are so delighted to hear about your positive experience with our team member in the photo printing department. It's wonderful that they were so helpful and explained the system clearly. We appreciate your kind words.
Kind Regards,
Conor
The staff attention especially Linus
The staff attention especially Linus. He understood what we needed and went out of his way to find the fitted sheets for us.
July 14, 2026
Unprompted review
Reply from Harvey Norman Ireland - Carrickmines
Hi Michael,
We are so glad to hear that a member of our staff provided you with such excellent service. It's wonderful to know they understood your needs and went above and beyond.
Many thanks,
Katie.
Reply from Harvey Norman Ireland - Carrickmines
Hi there,
Thank you so much for taking the time to leave this review. We appreciate your feedback and hope to see you in-store again soon!
Many thanks,
Katie.
Aidan from Photocentre
Aidan from Photocentre was fantastic,patient and very understanding of my dyslexia.
July 12, 2026
Unprompted review
Reply from Harvey Norman Ireland - Carrickmines
Hi Orna,
We are so happy to hear that our staff member was fantastic, patient, and very understanding. Thank you for sharing your positive experience!
Kind Regards,
Conor
I had a fabulous lady called Ger look…
I had a fabulous lady called Ger look after me this morning in the Carrickmines store, she was so honest & helpful. Harvey Norman are very lucky to have her on staff. Thank you Ger!
July 12, 2026
Unprompted review
Reply from Harvey Norman Ireland - Carrickmines
Hi there,
We're so happy to hear you had such a positive experience in our Carrickmines store! It's wonderful that one of our team members provided such honest and helpful service. Thank you for your kind words!
Kind Regards,
Conor
Very good range of choices in the bedding department.
Very good range of choices
Very good help from sales staff
Delivery exactly as requested.
July 9, 2026
Unprompted review
Reply from Harvey Norman Ireland - Carrickmines
Hi Henry,
We're so happy you found a great range of choices and received excellent help from our sales staff. We're also glad your delivery was exactly as requested.
Kind Regards,
Conor
Excellent delivery and…
Excellent delivery and installation.Installation team were fantastic
July 9, 2026
Unprompted review
Reply from Harvey Norman Ireland - Carrickmines
Hi Grace ,
We are so happy to hear that your delivery and installation were excellent and that our installation team was fantastic! We appreciate your kind words.
Kind Regards,
Kevin
Allowed nominated day delivery
Allowed nominated day delivery.
Delivery driver on time on the day.
Helpful staff in store.
Great, stress free experience.
Would definitely recommend.
July 10, 2026
Unprompted review
Reply from Harvey Norman Ireland - Carrickmines
Hi Niamh,
We're so pleased to hear that your delivery was on time and that our in-store staff were helpful. It's wonderful to know you had a great, stress-free experience!
Kind Regards,
Kevin
Product I had ordered for Click and…
Product I had ordered for Click and Collect was packed and ready. It was also 25% cheaper than the same product in other stores. Staff member was also very helpful and courteous.
July 2, 2026
Reply from Harvey Norman Ireland - Carrickmines
Hi Robert,
We're delighted to hear your Click and Collect order was ready and that you found our pricing competitive. It's also wonderful to know our staff provided helpful and courteous service. Thank you for your positive feedback!
Kind Regards,
Kevin
Failure
Three sofas later, and they still couldn't get our order right. We placed the order in December 2025, and by July it still hadn't been delivered correctly or in a condition that should have been acceptable for sale.
The first two sofas arrived in the wrong colour. The third arrived with blue pen marks and stains, despite us being told it was brand new.
I would avoid Harvey Norman based on our experience. We purchased from the Carrickmines store and won't be buying from them again. Although we eventually received a refund, we had to chase it ourselves every step of the way. Overall, the level of customer service and quality control was extremely disappointing.
July 4, 2026
Unprompted review
Reply from Harvey Norman Ireland - Carrickmines
Hi Aaron,
We are truly sorry to hear about the extremely disappointing experience you had with your sofa order. We understand your frustration with the repeated issues regarding incorrect colours and the condition of the third sofa, especially after waiting for so long. We also regret that you had to chase the refund yourself. Your feedback on our customer service and quality control is very concerning, and we appreciate you bringing these matters to our attention. If we can assist you further, please email the details to our customer support team at customer@support.harveynorman.ie
Kind Regards,
Kevin
Ordered online
Ordered online, it was seamless and the product arrived expendiously and exactly as described
June 29, 2026
Reply from Harvey Norman Ireland - Carrickmines
Hi Barry,
We're so happy to hear that your online ordering was seamless and that your product arrived quickly and exactly as described!
Kind Regards,
Kevin
Advice in store very helpful.
Advice in store very helpful.
Delivery of order excellent - arrived on schedule at promised time . All staff courteous & efficient
July 6, 2026
Unprompted review
Reply from Harvey Norman Ireland - Carrickmines
Hi Allan,
We appreciate your feedback. We're so pleased to hear that you found the advice in-store helpful and that your delivery arrived on schedule with courteous and efficient staff.
Kind Regards,
Kevin
Waiting on a click n collect order…
Waiting on a click n collect order since 4 days! Everytime i ring to check on whats the delay, nobody has any clue! Like 4 days for a click n collect order!!!! This is a joke! Never again!
July 3, 2026
Unprompted review
Reply from Harvey Norman Ireland - Carrickmines
Hi there,
We sincerely apologize for the significant delay with your click and collect order and the frustration this has caused. It's unacceptable that you haven't received clear information, and we understand your disappointment. We are truly sorry for this experience. .Please contact our customer support team. customer@support.haveynorman.ie with your order and contact details and we can assist you further with this.
Kind Regards,
Victoria
new TV stand
We are all.pleased with the appearance of our new TV stand.
We paid a discounted price.
The tv stand blends very well with our other furniture.
June 30, 2026
Reply from Harvey Norman Ireland - Carrickmines
Hi Paul,
We're so pleased to hear that you're happy with the appearance of your new TV stand and that it blends in so well with your existing furniture. We appreciate you sharing your positive experience!
Kind Regards,
Kevin
Terrible delivery and after-sales…
Terrible delivery and after-sales experience from start to finish.
One of the delivery drivers was extremely condescending and made completely inappropriate remarks, even questioning what I do in this country and claiming that “a certain community is robbing this country.” This was both unprofessional and offensive.
The delivery team also refused to unpack the boxed sofa unless I first signed a waiver accepting full responsibility for any damage during delivery. After I spoke with the sales manager, the delivery crew admitted they could not safely lift the sofa because they were short-handed. They took photos of the access route and agreed to return on another day.
To make delivery easier, I agreed to change my order from a 3-seater to a smaller 2-seater. However, I found that the delivery requirements seemed to vary depending on which driver arrived, making the process inconsistent and frustrating.
When the sofa was finally delivered, it appeared to be either a returned item or a display model rather than a brand-new product. It was poorly wrapped in loose, torn plastic, with some parts completely uncovered. The installation was also incomplete, leaving the power recliner controls inaccessible. I had to wait several days and arrange additional help to reinstall the sofa correctly so I could actually use it. No instruction manual or user guide was provided.
The after-sales team said they would investigate whether the sofa had previously been returned or used as a display model, but they never followed up with a clear answer. Instead, they asked me to provide proof that it was a display model, despite my concerns being based on the condition in which it was delivered.
Overall, the showroom creates an excellent first impression, but my experience after purchase was a major disappointment. Poor communication, inconsistent delivery standards, unacceptable customer service, and questionable product condition made what should have been an exciting purchase a very frustrating experience.
June 20, 2026
Unprompted review
Reply from Harvey Norman Ireland - Carrickmines
Hi there,
We are truly sorry to hear about your disappointing experience, from the initial delivery attempt to the condition of your sofa and the subsequent after-sales interactions. The behavior described from one of our delivery drivers is completely unacceptable and does not reflect our values. We are also concerned to learn about the inconsistencies in our delivery process, the condition of the delivered item, and the lack of proper installation and documentation. We understand your frustration regarding the follow-up from our after-sales team. If possible could you please email customer@support.haveynorman.ie with all of your details for further assistance
Kind Regards,
Conor
No screws etc
No screws, Allen key etc - have to wait for follow up visit, pretty poor
June 29, 2026
Reply from Harvey Norman Ireland - Carrickmines
Hi Aidan,
We sincerely apologize that essential components were missing, causing an inconvenience. We are actively working to prevent this from happening again.
Kind Regards,
Conor
The three gentlemen who delivered and…
The three gentlemen who delivered and assembled the furniture were excellent. Always a pleasure dealing with Harvey Norman and their partners. Thanks.
July 4, 2026
Unprompted review
Reply from Harvey Norman Ireland - Carrickmines
Hi there,
We appreciate your feedback. We're happy to hear that our delivery and assembly team was excellent and that you always have a pleasant experience with us. Thank you!
Kind Regards,
Victoria
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.