Bought a Back to School Samsung PC today in your Carrickmines store. We were dealt with by Ramon who was pleasant, knowledgeable, highly professional and attentive. We were very impressed by the level... See more
Company replied
Unit 230, The Park Carrickmines, Carrickmines, D18 FH48 Dublin, Dublin 18, IE
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Bought a Back to School Samsung PC today in your Carrickmines store. We were dealt with by Ramon who was pleasant, knowledgeable, highly professional and attentive. We were very impressed by the level... See more
Company replied
Purchased a new sofa recently. Frank in the store was excellent. He as friendly and efficient. The delivery arrived this morning. I received a call earlier to say when it would be delivered and they a... See more
Company replied
My sofa collapsed after just 6 months of normal use. Harvey Norman’s response? They blamed me for “plonking” on it and refused to repair, replace or refund it. A sofa collapsing after eight months i... See more
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We had such a great experience dealing with Sean, the tech assistant in Harvey Norman. He was incredibly helpful and took the time to talk us through all our options when choosing a laptop. Sea... See more
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Unit 230, The Park Carrickmines, Carrickmines, D18 FH48, Dublin, Dublin 18, Ireland
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A product was ready to collect.
Staff were helpful and nice.

Reply from Harvey Norman Ireland - Carrickmines

Reply from Harvey Norman Ireland - Carrickmines
Collected an online order for a phone. Standing waiting to be served after getting my receipt from main desk. Two staff members chatting to another customer, after a few minutes I asked for help as no need for 2 staff helping one person. Was told to ask someone else. Very rude and very unprofessional. Had to go back to desk to ask for assistance which I got and staff there were brilliant. Would put me off using click and collect again. This was the carrickmines branch.

Reply from Harvey Norman Ireland - Carrickmines

Reply from Harvey Norman Ireland - Carrickmines
I have purchased Nintendo 2 bundle for my son birthday which he was also saving for. We had issue with the Mario Kart world coupon which wasn’t working. Went to shop and been told to contact Nintendo for support and if it won’t be solved they will replace it with Nintendo vouchers. From Saturday until Tuesday I didn’t receive any answer from Nintendo and my son wasn’t happy at all. Tuesday afternoon Manager rang and after checking few things on Nintendo he offered to replace the game coupon with Nintendo voucher so I could purchase game from Nintendo store. My son was delighted and I have to say I was relieved that I don’t have to pay extra for new game.
Absolutely amazing customer service , could not thank enough Manager Greg for his help.
We will definitely shop there again.

Reply from Harvey Norman Ireland - Carrickmines
Very friendly and fantastic customer service, perfect advice

Reply from Harvey Norman Ireland - Carrickmines
Another successful shopping experience at our favorite store. Thank you very much for the advice and support from the seller Greg.

Reply from Harvey Norman Ireland - Carrickmines

Reply from Harvey Norman Ireland - Carrickmines
I showed my details at the checkout/click and collect desk to a guy, he was pretty rude telling me "go down to the tv section" and turned away to finish his conversation with his colleague. The lad i dealt with in the tv section that got me product was very pleasant and friendly. You might need to have a look who you have front of shop.

Reply from Harvey Norman Ireland - Carrickmines
Been a HarveyNorman customer for a while and this is my first big disappointment. Ordered bed + mattress as they had quick delivery of approximately 2 months and needed a bed quick (sleeping on the floor is not ideal).
No contact for 2 months and when calling, they stated the new delivery estimation is another 3 months. Lack of professionalism as most likely they knew about the delays before the 2 months mark but chose to not contact us. Canceled order and started looking elsewhere. Guess will sleep on the floor for a while thanks to HN delays and lack of proactive notification.

Reply from Harvey Norman Ireland - Carrickmines
Kept updated as to what date an time they would be here. Arrived on time and set it all up. Took all the packaging away also which helps

Reply from Harvey Norman Ireland - Carrickmines
The men phoned as planned and arrived within the time frame they gave us. They managed to manoeuvre the fridge freezer into the apartment without any significant difficulty. The old fridge freezer was removed with ease and taken away. Because the installation was more straightforward than expected, a €30 refund has been promised.

Reply from Harvey Norman Ireland - Carrickmines

Reply from Harvey Norman Ireland - Carrickmines
Did what they said they would do when they said they would. Seem less

Reply from Harvey Norman Ireland - Carrickmines
Professional, efficient and friendly delivery men . Highly recommended.

Reply from Harvey Norman Ireland - Carrickmines

Reply from Harvey Norman Ireland - Carrickmines
Lovely friendly delivery men. Called in advance and arrived on time.

Reply from Harvey Norman Ireland - Carrickmines
Easy to order and to arrange collection; easy to deal with staff on site

Reply from Harvey Norman Ireland - Carrickmines
I was informed on the morning my delivery would arrive with in a two hour window. It arrived 45 minutes later so didn’t have to wait around all day. Really appreciated that.

Reply from Harvey Norman Ireland - Carrickmines
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