Very accommodating /- as I’m writing this my problem has increased -earliest date to visit was 35 August we now but without someone to visit. Is now very urgent with leaks Can you please arrange an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
⭐⭐⭐⭐⭐ Really happy with the service by Aron Sheridan. The Harvey Water Softener was installed quickly and neatly, and everything was explained clearly. He was also really helpful with the aftercare... See more
Company replied
My wife was home alone and the delivery driver was exceptionally polite, introduced himself clearly, and asked exactly where she’d like everything placed. He then carried the salt inside, stacked... See more
Company replied
Yet another great delivery from Stuart. He is super helpful and texted to advise when he was coming with our salt delivery. Very friendly and efficient service. Ensures the salt blocks arrive intact -... See more
Company replied
Company details
- Water Softening Equipment Supplier
- Plumber
- Water Filter Supplier
- Water Purification Company
- Water Treatment Supplier
About Culligan Harvey
Written by the company
Culligan Harvey is the UK’s number one selling water softener brand. Experience the benefits of softened and filtered water for your home, health and happiness with the Harvey™ Water Softener.
Book a free, no obligation demo today. Request a Quote
Find your Perfect Water Softener Shop Salt Shop Drinking Water Shop Water Filters
Book a free, no obligation demo today. Request a Quote
Find your Perfect Water Softener Shop Salt Shop Drinking Water Shop Water Filters
Contact info
Hipley Street, GU22 9LQ, Woking, United Kingdom
- 01483 753400
- reviews@harvey.co.uk
- harveywatersofteners.co.uk
4.6
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Yeah very good all done and dusted same…
Yeah very good all done and dusted same day. You’ve got a gold star ⭐ from us.
July 31, 2026
Unprompted review
Reply from Culligan Harvey
Hi Peter,
Copilot said:
Thank you for your review. We're delighted to hear that you were pleased with the service you received. We really appreciate your kind feedback and support.
If you'd like to recommend us to others, please visit https://www.harveywatersofteners.co.uk/refer-a-friend/ to benefit from our referral program.
Kind regards,
The Culligan Harvey Team
Amar was extremely helpful and patient…
Amar was extremely helpful and patient dealing with my query.
August 7, 2026
Unprompted review
Reply from Culligan Harvey
Hi Jackie,
Thank you for your review. We're pleased to hear Amar was able to assist with your query and provide the support you needed. We'll be sure to pass your kind feedback on to him.
If you'd like to recommend us to others, please visit https://www.harveywatersofteners.co.uk/refer-a-friend/ to benefit from our referral program.
Kind regards,
The Culligan Harvey Team
"Fantastic pricing and super-fast…
"Fantastic pricing and super-fast delivery! The customer service was absolutely exceptional, especially thanks to Norman, who went above and beyond by moving all the blocks for us. That human touch made all the difference and turned a good experience into a great one."
August 6, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your review! We're delighted to hear you were pleased with our pricing, fast delivery, and exceptional customer service.
We'll be sure to pass your kind words on to Norman, who will be thrilled to know his extra help made such a positive difference to your experience.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Great salt delivery service
Yet another great delivery from Stuart. He is super helpful and texted to advise when he was coming with our salt delivery. Very friendly and efficient service. Ensures the salt blocks arrive intact - in the past, couriers have been used and the salt blocks have turned up chipped and broken.
June 29, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your fantastic review! We're delighted to hear that Stuart provided another great delivery experience. We'll be sure to pass on your kind words to him.
It's great to know that his communication, friendly service, and care in handling your salt delivery made such a positive difference.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
⭐⭐⭐⭐⭐ Excellent service and aftercare
⭐⭐⭐⭐⭐
Really happy with the service by Aron Sheridan. The Harvey Water Softener was installed quickly and neatly, and everything was explained clearly. He was also really helpful with the aftercare and any questions we had afterwards. Would definitely recommend.
July 28, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your lovely review! We're delighted to hear that Aron provided a quick and tidy installation, explained everything clearly, and was able to help with any questions you had after the installation.
We'll be sure to pass on your kind words to him. Thank you for your recommendation.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Abbie was really helpful and efficient…
Abbie was really helpful and efficient so much better talking to a human being instead of AI . She arranged a convenient appointment time for me and explained the cost etc
July 31, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your lovely review! We're delighted to hear that Abbie was so helpful and efficient. Providing a personal service is very important to us, and we're pleased she was able to arrange a convenient appointment and clearly explain everything for you.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Effective and efficient service
The service was carried out by engineer Attila efficiently and with good effect.
August 7, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your review! We're pleased to hear that Attila carried out the service efficiently and that you were happy with the results. We'll be sure to pass on your feedback to him.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
As I was not at home
As I was not at home, my wife was delighted that Peter stored the salt blocks for her in our shed where we usually keep them. That was very kind so please thank Peter from us for going above and beyond.
August 7, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your lovely review! We're delighted to hear that Peter went above and beyond by placing the salt blocks in your shed.
We'll be sure to pass on your thanks to him. It's great to know that his kindness and helpfulness made such a positive difference.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Stuart did the perfect delivery
Stuart did the perfect delivery, was polite and cheerful and transfered the 12 bags directly to storage spacee in my garage, so 10 out of 10.
August 7, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your fantastic review! We're delighted to hear that Stuart provided a perfect delivery experience. We'll be sure to pass on your kind words to him.
It's great to know his cheerful attitude and helpfulness in moving the salt bags directly into your garage made things so much easier for you.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Mr. Attila
Water Softner Engineer Mr. Attila is so effective and very good at his work, and understand the customer problem easily and complete the work very efficiently, I highly recommend his workmanship and definitely recommend him.
August 7, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your wonderful review! We're delighted to hear that Attila was able to quickly understand the issue and carry out the work so efficiently.
We'll be sure to pass on your kind words and recommendation to him. It's great to know you were so pleased with the service provided.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Reply from Culligan Harvey
Thank you for your review! We're delighted to hear that you were pleased with our efficient service and fast delivery. Your feedback is greatly appreciated, and we look forward to serving you again in the future.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Billy has just completed our water…
Billy has just completed our water softener installation in Bishops Stortford. Top gentleman. Very polite, excellent installation and service and very highly recommended. The install is working well and made a big difference already!
August 7, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your fantastic review! We're delighted to hear that Billy provided such a professional installation and excellent service.
We'll be sure to pass on your kind words to him. It's great to know you're already noticing the benefits of your water softener and that the installation made such a positive impression.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Reply from Culligan Harvey
Thank you for your review! We're pleased to hear everything went smoothly and that you found the advice from our technician helpful. We appreciate your feedback and are glad you had a positive experience.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
The service was professional and…
The service was professional and efficient. the salt was delivered by Stuart Chapman who kindly carried it into the house for me.
August 7, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your review! We're delighted to hear that you found our service professional and efficient. We'll be sure to pass on your kind words to Stuart, who will be pleased to know his help with carrying the salt into your home was appreciated.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Stuart Chapman was an excellent…
Stuart Chapman was an excellent delivery driver, friendly, upbeat, and genuinely helpful throughout. He was a pleasure to talk to and made the whole experience smooth and enjoyable.
August 6, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your fantastic review! We're delighted to hear that Stuart provided such a friendly, upbeat, and helpful service. We'll be sure to pass on your kind words to him.
It's great to know he made the delivery experience smooth and enjoyable for you.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Just got my salt delivered by Stuart
Just got my salt delivered by Stuart, amazing service as usual.
August 6, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your review! We're delighted to hear that Stuart provided amazing service once again. We'll be sure to pass on your kind words to him.
Thank you for your continued support and for choosing Culligan Harvey.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
As always all positive things for…
As always all positive things for Stuart. Thank you for delivering my salt blocks each time with a friendly smile.
August 6, 2026
Unprompted review
Reply from Culligan Harvey
Hello Nik,
Thank you for your continued support. We're delighted to hear Stuart consistently provides such friendly service. We'll be sure to pass on your kind comments to him.
If you'd like to recommend us to others, please visit https://www.harveywatersofteners.co.uk/refer-a-friend/ to benefit from our referral program.
Kind regards,
The Culligan Harvey Team
Excellent company and service!
I have used this company for the past 9 years for various things and have always been immensely impressed. Stuart today was extremely helpful, identified a better way of salt storage than I’ve been doing previously , and was a pleasure to deal with!
August 6, 2026
Unprompted review
Reply from Culligan Harvey
Hello Jez,
Thank you for your loyal support over the years. We're delighted to hear Stuart was so helpful and able to offer useful advice during your delivery. We'll be sure to share your kind comments with him. Thank you for taking the time to leave a review.
If you'd like to recommend us to others, please visit https://www.harveywatersofteners.co.uk/refer-a-friend/ to benefit from our referral program.
Kind regards,
The Culligan Harvey Team
Smooth delivery service
Smooth delivery service. Stuart was very kind and helpful while delivering. Thanks
August 6, 2026
Unprompted review
Reply from Culligan Harvey
Hello Raviha,
Thank you for your review. We're pleased to hear your delivery went smoothly and that Stuart was helpful and friendly throughout. We'll be sure to pass your kind comments on to him.
If you'd like to recommend us to others, please visit https://www.harveywatersofteners.co.uk/refer-a-friend/ to benefit from our referral program.
Kind regards,
The Culligan Harvey Team
Reply from Culligan Harvey
Hello Jean,
Thank you for your feedback. We're glad you received such friendly and helpful service. We appreciate your support and look forward to assisting you again in the future.
If you'd like to recommend us to others, please visit https://www.harveywatersofteners.co.uk/refer-a-friend/ to benefit from our referral program.
Kind regards,
The Culligan Harvey Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.