Very easy order process. Extremely quick delivery; I completed my order Tuesday 9.30pm and the flowers were delivered by Wednesday 10.30am. The flowers arrived in good order and were gratefully rece... See more
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Review summary
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Great customer service, an ordering issue from my end was very quickly dealt with by Megan, and followed up regularly and effectively. My mother was very happy with the flowers received. Will use agai... See more
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Flowers arrived on time, they were stunning and looked very elegant. Some flowers were still in bud which was an absolute plus. Very happy and would definitely order again. Definitely recommend buying... See more
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Re order 2282607 I made an order last night but due to a technical blip my end two identical Orders were made resulting in two debits to My account. I emailed immediately I realised and had an resp... See more
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Company details
Written by the company
Haute Florist is a luxury online florist delivering beautifully handcrafted bouquets, elegant hatboxes and thoughtful gifts across the UK, seven days a week. Every arrangement is designed by our artisan florists using premium quality stems, carefully sourced from trusted growers to ensure exceptional freshness, longevity and style. Inspired by fashion, interiors and modern luxury, Haute Florist creates bouquets that are as beautiful to receive as they are to display. From timeless roses and seasonal favourites to contemporary floral designs, every bouquet is thoughtfully arranged and presented in our signature luxury packaging, making every delivery feel truly special. Whether you're celebrating a birthday, anniversary, new home, new baby or simply sending flowers "just because", our collections are designed to help you mark life's meaningful moments with elegance. We also offer luxury hampers, gift sets, plants and home accessories, allowing you to create memorable gifting experiences for every occasion. At Haute Florist, we believe flowers are more than a gift, they're a way to celebrate, comfort, connect and bring everyday luxury into people's lives. Our mission is simple, to deliver exceptional flowers and unforgettable experiences, one bouquet at a time.
Contact info
United Kingdom
- hauteflorist.co.uk
3.1
Average
7K reviews
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Great
Reliable - delivered flowers on time. Recipient was delighted with them. Thank you 🤩
July 4, 2026
Unprompted review
Reply from Haute Florist
Hello,
We're so happy to hear that we delivered the flowers on time and that the recipient was delighted! Thank you for your wonderful feedback.
Kind regards,
Rosie
The choice of bouquets were plentiful…
The choice of bouquets were plentiful so made it difficult for me to choose the perfect one .. I eventually chose the one that I wanted.The recipient was overjoyed with them .Delivery was on time and flowers were in perfect condition
July 14, 2026
Unprompted review
Reply from Haute Florist
Hello,
We're so pleased to hear that despite the wonderful variety, you found the perfect bouquet and that the recipient was overjoyed! It's great to know the delivery was on time and the flowers arrived in perfect condition.
Kind regards,
Rosie
Easy to order online and fast delivery
July 14, 2026
Unprompted review
Reply from Haute Florist
Hello Kevin,
We're so glad to hear that you found our online ordering process easy and that our delivery was fast. We appreciate your positive feedback!
Kind regards,
Rosie
Shocking company to deal with
Shocking company to deal with, flowers never arrived when they were meant to, customer services not interested and refused to even look at a refund, these were for a 60th birthday gift and were ordered in plenty of time , when the flowers did arrive they were all squashed and ruined , if they can’t guarantee delivery they need to relook at who they use to deliver, avoid this company at all costs
July 20, 2026
Unprompted review
Reply from Haute Florist
Hello Kevin,
We are truly sorry to hear about the issues with your flower delivery, especially for such an important occasion. We regret that the flowers arrived in such poor condition and that your experience with our customer service was unsatisfactory.
Since your name does not match the extra information provided, we cannot discuss this with you. If the customer or recipient would like to contact us regarding the quality issue, we would be happy to help.
Kind regards,
Tom
Flowers and fruit arrived very quickly
Flowers and fruit arrived very quickly. Recipients were delighted.
July 13, 2026
Unprompted review
Reply from Haute Florist
Hello Gillian,
We are so happy to hear that the flowers and fruit arrived quickly and that the recipients were delighted! Thank you for sharing your wonderful feedback.
Kind regards,
Rosie
Beautiful flowers
Very beautiful flowers which were delivered on time and were very much appreciated by my son and daughter in law.
July 12, 2026
Unprompted review
Reply from Haute Florist
Hello Ellen,
We're so glad to hear that the beautiful flowers were delivered on time and brought so much appreciation to your son and daughter-in-law! Thank you for sharing your positive experience.
Kind regards,
Rosie
Aldi flowers are better! Terrible!
The most basic bunch of flowers I have ever received, only lasted about 3 days. Contacted them and they said the wrong flowers were sent and resent the same bunch! Disappointing and never did reply to me again after that. Buy £6 worth at Aldi and you will have a better bunch that will last longer! Don’t be fooled by the marketing and nice website!!
July 1, 2026
Unprompted review
Reply from Haute Florist
Hello Kim,
Thank you for your review.
We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear.
I have requested further information.
Kind regards,
Tom
Beautiful flowers that arrived on time
Beautiful flowers that arrived on time. Easy to track.
July 12, 2026
Unprompted review
Reply from Haute Florist
Hello Vikki,
We're so happy to hear that our beautiful flowers arrived on time and that tracking was easy for you. We appreciate your positive feedback!
Kind regards,
Rosie
Excellent - look like the photo!
Excellent. I’ve kissed many frogs when it comes to online florists over the decades and I recommend Haute. They’re a little more expensive than you’ll find with some of the others BUT you get what you pay for and certainly with Haute; the bouquet actually resembled the photograph and the quality was there.
My only issue was the delivery for on a specific day - which I’d paid for gave until 7pm. Not much use if you want to surprise someone on a special day. Royal Fail (sic) are also doing your delivery via parcel force. Naturally they’re a disaster and you can track nothing. I searched and found my order had been delivered to my recipients front door stop in blazing 35’C heat! Luckily her neighbour saw the delivery and hid it behind her bins. Absolutely thoughtless and stupid. Despite their sunbathing, the flowers looked perfect from the photographs I received from my happy recipient. I will definitely use against perhaps order for the day before they’re needed.
July 12, 2026
Unprompted review
Reply from Haute Florist
Hello,
We are so glad to hear that you were pleased with the quality and appearance of our bouquet, and we appreciate your kind words about our florists. We understand your frustration regarding the delivery timeframe and the issues you experienced with the courier service, especially concerning the heat and the lack of tracking. We are actively reviewing our delivery partnerships and processes to ensure a more reliable and transparent experience for our customers, particularly for time-sensitive occasions. Your feedback is invaluable as we work to improve every aspect of our service.
Kind regards,
Rosie
The most perfect flowers always -they…
The most perfect flowers always -they last.
They are really reasonable in price and offer lots of arrangements.
I received a bunch myself and used the vouchers to send others which was really good now it's the only company I use.
Excellent service, thanks
July 18, 2026
Unprompted review
Reply from Haute Florist
Hello Fiona,
We are absolutely delighted to hear that you consistently receive perfect and long-lasting flowers from us! It's wonderful to know you appreciate our reasonable prices and wide selection of arrangements. We're especially pleased that you enjoyed receiving a bunch yourself and used vouchers to send flowers to others. Thank you for your kind words about our excellent service; we truly appreciate your loyalty!
Kind regards,
Rosie
Flowers were ordered and paid for next…
Flowers were ordered and paid for next day delivery. The flowers were a day late, so the recipient was not at home and they were left outside all day. response from Haute flowers was that 'some areas can take an extra day to deliver' this is not clear on the website and it is advertised as next day delivery, very disapointed in these expensive flowers.
July 18, 2026
Unprompted review
Reply from Haute Florist
Hello Ally,
Thank you for your review.
We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting.
Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion.
Kind regards,
Rosie
The customer service was excellent
The customer service was excellent. They were incredibly helpful throughout the whole process. I’m based in Chile, and the order I sent to London never arrived, but they always responded promptly and even sent a replacement bouquet. It was an excellent experience, and the flowers were absolutely beautiful.
July 15, 2026
Unprompted review
Reply from Haute Florist
Hello Maite,
We are so delighted to hear about your positive experience, especially given the challenges with the initial order. It truly means a lot to us that our team could provide prompt and helpful assistance, even across such a long distance. We are thrilled that the replacement bouquet arrived beautifully and that you were pleased with the flowers.
Kind regards,
Rosie
The customer service team leader…
The customer service team leader managed to resolve what started out as a poor experience into a good experience at a very sensitive time by sending a new bouquet out to relatives that had lost their 10 year old son after the initial bouquet appeared to be just a bunch of flowers
Thank you
June 12, 2026
Unprompted review
Reply from Haute Florist
Hello Nigel,
We are truly grateful for your kind words and appreciate you acknowledging our team leader's efforts. We understand the sensitivity of the situation and are glad we could turn a difficult experience into a more positive one for your relatives. We always aim to provide thoughtful service.
Kind regards,
Rosie
Flowers were lovely and have lasted…
Flowers were lovely and have lasted well in heat worth the money and delivery was on time and quick
July 11, 2026
Unprompted review
Reply from Haute Florist
Hello Nathan,
We are so happy to hear that the flowers were lovely and have lasted well, even in the heat! We're also delighted that the delivery was on time and quick. Thank you for your wonderful feedback!
Kind regards,
Rosie
i had someone order me flowers for my…
i had someone order me flowers for my birthday the flowers were supposed to be pink and a large bunch of flowers it ended up arriving not a large bunch of flowers and the flowers were red and green and white nothing like was ordered
July 17, 2026
Unprompted review
Reply from Haute Florist
Hello,
Thank you for your review.
We're sorry to hear that the bouquet did not arrive looking as expected.
I have requested further information so that we can investigate the matter thoroughly and determine what may have gone wrong.
Kind regards,
Katie
Very prompt response from the admin…
Very prompt response from the admin team, I needed my delivery date changed but the information provided wasn’t accurate. I found out that I can change the delivery date directly with Royal Mail but the person I spoke to may not have been aware that this was possible and just informed me that once they’ve sent the package it’s not possible to change the date of delivery. All in all a great experience thank you
July 10, 2026
Unprompted review
Reply from Haute Florist
Hello,
We appreciate you sharing your experience with us. We're glad to hear our admin team responded promptly. We sincerely apologize for the inaccurate information regarding changing your delivery date. We are reviewing our internal processes and training to ensure our team is fully aware of all available options for our customers. Thank you for your valuable feedback.
Kind regards,
Tom
Thank you gift Easy to order on line sent to the…
Easy to order on line sent to the channel islands. Flowers were fresh and lovely as the picture showed
July 14, 2026
Unprompted review
Reply from Haute Florist
Hello,
We are so pleased to hear that ordering online was easy and that the flowers arrived fresh and lovely, just as pictured! Thank you for your wonderful feedback.
Kind regards,
Rosie
Stunning and Excellent Quality
Flowers arrived on time, they were stunning and looked very elegant. Some flowers were still in bud which was an absolute plus. Very happy and would definitely order again. Definitely recommend buying the pass for delivery, it saves money especially if you send flowers regularly. Overall, delighted!
July 8, 2026
Unprompted review
Reply from Haute Florist
Hello Lynda,
We're so pleased to hear that your flowers arrived on time and looked stunning and elegant! It's wonderful that some were still in bud, and we appreciate your positive feedback. We're delighted you'd order again and found the delivery pass beneficial. Thank you for your kind words!
Kind regards,
Rosie
Really dreadful company
Really dreadful company, flowers never turned up and they offered zero support and did not provide a solution, even though they chose the courier. NB the 'courier' is Royal Mail, FOR FLOWERS. Avoid like the plague
July 15, 2026
Unprompted review
Reply from Haute Florist
Hello Liana,
Thank you for your review.
We are truly sorry to hear that your flowers did not arrive and that you feel unsupported.
We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter.
Kind regards,
Tom
This was my first time ordering flowers online
This was my first time ordering flowers online, so I wasn't sure if they would look the same as the photos on the website. I was really impressed when they arrived, as the flowers in the hat box looked exactly like the picture. I would definitely order from them again.
July 9, 2026
Unprompted review
Reply from Haute Florist
Hello,
We are so pleased to hear that your first online flower ordering experience with us was a positive one! It's wonderful to know the flowers in the hat box met your expectations and looked exactly as pictured. We look forward to serving you again.
Kind regards,
Rosie
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