Haute Florist Reviews 

Absolutely rubbish, DO NOT BUY FROM THEM!!! Terrible delivery service, worst customer service ever.

I bought a bouquet for a friend who had just had a baby during the heat wave. Apparently, she wasn’t home when the delivery person arrived, so he decided to leave the flowers in a “safe place” — the bin — without leaving a slip to alert the recipient (as if it were an Amazon parcel).

The result? After 3 days, I had to text my friend to ask whether she had received any flowers, completely ruining the surprise. She then found a bunch of dead flowers in the bin, making the whole exercise completely pointless.

When I asked the company for a refund, they made several requests for more information, which felt like a delaying tactic to discourage me from pursuing the complaint. They then hid behind their terms and conditions, basically saying the delivery person can leave the flowers wherever they want, and that not leaving a slip isn’t important either.

So, I won’t be getting a refund — but I hope this company gets no business either.

Flowers were not as shown in the picture. Ordered a Large size and they looked like a small. Also arrived damaged. I emailed customer service and I got no reply. So annoyed! I had to order new ones from somewhere else. I would not recommend this company

Ellie M was a great help on the customer service side regarding my order (hf_701662).
The assistance was fast, professional, well informed and efficient.

Ordered flowers and paid for next day delivery. They didn’t arrive and were with Royal Mail. I contacted Haute and they said they couldn’t do anything as they still might be delivered even though Royal Mail stated they wouldn’t be delivered until the next day! I had an email stating that Haute only refund delivery costs back if delivery is delayed three days! My flowers to be delivered are now three days old and have been in a Royal Mail office for those days! Why say next day delivery? I don’t even want those flowers delivered now as they will be a disappointment to the receiver and make me look like I have bought from a cheap retailer. I have had to order fresh flowers from another online florist to be delivered today and will have to call my recipient and apologise. Disgusting service.

I'll start with the positives:
User friendly website to order from
Ships fast

Negatives:
Vase arrived broken
I paid to upgrade to the 'large' sized bouquet but sadly the bouquet looks nothing like the photos online. It looks like quite a sad bouquet. It is certainly not worth the money!

Upon reaching out to Haute Florist customer service, they said they would send a new vase, I said no need as the gift has already been sent, I just would like the refund. They then offered a store credit, and I said, no thank you, just the refund on the broken vase. Eventually when I threatened to dispute with my credit card company, they agreed to refund the £15 vase. However, they are not agreeing to refund any portion of the flowers so I am still going to dispute the charge.

Perfect well worth money

Easy to order, great value, good comms, received on time and recipient very pleased! 😌

Awful, useless, deceptive company. I ordered flowers to be delivered for my Mother's birthday on a Sunday, the flowers finally arrived on Tuesday lunchtime, despite it being a £40+ order. After enquiring politely why this was the case I was referred to fine print Ts and Cs where seemingly Haute apparently give themselves a 3-day window to actually deliver the items, which for a product that is inherently decaying and usually sent to mark a specific occasion on a specific day is entirely useless. Plus they knowingly employed Royal Mail as a third-party delivery service who to my knowledge never deliver anything on a Sunday! As recompense I was offered a £4 voucher, to which I responded with a hearty 'eff off'. This approach feels like a classic bait and switch scam and Haute are the Hermes/Evri of flower delivery. Avoid! Avoid!

Reliable - delivered flowers on time. Recipient was delighted with them. Thank you 🤩

The choice of bouquets were plentiful so made it difficult for me to choose the perfect one .. I eventually chose the one that I wanted.The recipient was overjoyed with them .Delivery was on time and flowers were in perfect condition

Shocking company to deal with, flowers never arrived when they were meant to, customer services not interested and refused to even look at a refund, these were for a 60th birthday gift and were ordered in plenty of time , when the flowers did arrive they were all squashed and ruined , if they can’t guarantee delivery they need to relook at who they use to deliver, avoid this company at all costs

Flowers and fruit arrived very quickly. Recipients were delighted.

The most basic bunch of flowers I have ever received, only lasted about 3 days. Contacted them and they said the wrong flowers were sent and resent the same bunch! Disappointing and never did reply to me again after that. Buy £6 worth at Aldi and you will have a better bunch that will last longer! Don’t be fooled by the marketing and nice website!!

Beautiful flowers that arrived on time. Easy to track.

Excellent. I’ve kissed many frogs when it comes to online florists over the decades and I recommend Haute. They’re a little more expensive than you’ll find with some of the others BUT you get what you pay for and certainly with Haute; the bouquet actually resembled the photograph and the quality was there.

My only issue was the delivery for on a specific day - which I’d paid for gave until 7pm. Not much use if you want to surprise someone on a special day. Royal Fail (sic) are also doing your delivery via parcel force. Naturally they’re a disaster and you can track nothing. I searched and found my order had been delivered to my recipients front door stop in blazing 35’C heat! Luckily her neighbour saw the delivery and hid it behind her bins. Absolutely thoughtless and stupid. Despite their sunbathing, the flowers looked perfect from the photographs I received from my happy recipient. I will definitely use against perhaps order for the day before they’re needed.

The most perfect flowers always -they last.
They are really reasonable in price and offer lots of arrangements.
I received a bunch myself and used the vouchers to send others which was really good now it's the only company I use.
Excellent service, thanks

Flowers were ordered and paid for next day delivery. The flowers were a day late, so the recipient was not at home and they were left outside all day. response from Haute flowers was that 'some areas can take an extra day to deliver' this is not clear on the website and it is advertised as next day delivery, very disapointed in these expensive flowers.

The customer service was excellent. They were incredibly helpful throughout the whole process. I’m based in Chile, and the order I sent to London never arrived, but they always responded promptly and even sent a replacement bouquet. It was an excellent experience, and the flowers were absolutely beautiful.

The customer service team leader managed to resolve what started out as a poor experience into a good experience at a very sensitive time by sending a new bouquet out to relatives that had lost their 10 year old son after the initial bouquet appeared to be just a bunch of flowers
Thank you