Havenjapan Reviews 

118
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable, friendly, and accommodating guides who provide deep insights into local culture and history. Travelers consistently highlight the seamless organization, comfortable vehicles, and completely stress free door to door service provided throughout their trips. However, some people mentioned that unexpected weather events like clouds or snow occasionally affected certain outdoor activities. Despite these external factors outside of anyone's control, staff members successfully adapted the itineraries and kept everyone entertained. Reviewers noted that guides went above and beyond to ensure everyone remained safe and thoroughly enjoyed their outings.

What people talk about most

Staff

Clients share satisfaction with the staff, frequently highlighting that guides are extremely knowledgeable,... See more

Service

People report positive experiences with service, highlighting efficient organization and highly communicative... See more

Location

Reviewers highlight positive aspects of location, expressing delight with the breathtaking scenery, beautiful... See more

Holidays

Customers had positive experiences with holidays, expressing deep appreciation for memorable trips,... See more

User experience

Users describe positive interactions with user experience, highlighting how guides made the entire day... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a wonderful nine day tour of Japan with Elie guiding the way. He took care of all the details,helped us with the planning, secured our accommodations and provided transport to all our sights... See more

Company replied

Rated 5 out of 5 stars

My whole experience was fantastic from the start. Booking is very easy on their website. My tour guide Evan was amazing at explaining and teaching me all about Japanese culture and traditions. The mos... See more

Company replied

Rated 5 out of 5 stars

10 out of 10. Highest rating possible for our boy Evan who took us on the day long Hakone tour. Didn't see Mt. Fuji (out of our control, cause clouds) but it didn't matter because the rest of the trip... See more

Company replied

Rated 5 out of 5 stars

Luca was great to spend the day with, a friendly, good humoured, respectful and knowledge young man. There were some unexpected road closures and things outside of his control that he kept us informed... See more

Company replied


Company details

  1. Travel Agency
  2. also in
  3. Cultural Tours Provider
  4. Tour Operator

Written by the company

At Haven, we transform the timeless essence of Japan into an intimate journey of discovery. Inspired by the authenticity of ryokans and the serenity of onsens, we craft exclusive, culturally rich travel experiences that invite you to immerse yourself in the enchanting allure and minimalist elegance of Japan. Each of our curated experiences reflects a deep appreciation of Japanese Omotenashi—the art of selfless hospitality that anticipates your needs without expectation of reward. We offer retreats not just to places of breathtaking beauty but into realms of peace and relaxation. Discover a new way to travel with Haven, where your journey through Japan becomes a personal sanctuary. We provide more than just a holiday—we create a haven of cultural enrichment and peaceful repose.


Contact info

4.9

Excellent

TrustScore 5 out of 5

118 reviews

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4.9

All reviews

(118)

58 reviews in the last 12 months

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Rated 5 out of 5 stars

We had a full private day trip to Mount…

We had a full private day trip to Mount Fuji and surrounding areas with Evan.
From start to finish the communication and organisation was brilliant. The vehicle was modern and clean. Evan was really friendly and relaxed with what our family group wanted to do. We went at our own pace, and saw some amazing things. Evan gave us a great insight into local activity and some history keeping it interesting and fun which really worked well with our 3 teenage kids.
I would totally recommend

April 3, 2026
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Reply from Havenjapan

Keeping three teenagers interested in history for a whole day is no small feat, so Evan deserves the credit here. Going at your own pace is the whole idea of a private day, and I'm glad it felt that way. Thanks for writing.

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Rated 5 out of 5 stars

Day trip to Hakone

Our two guides, Evan and Christian made this one day trip truly amazing. Both were attentive and they offered a detailed explanation on all sites. Helped us secure some gifts as well.

March 29, 2026
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Reply from Havenjapan

Two guides for one Hakone day meant twice the explanations, and it sounds like you took in every one of them. Evan and Christian will be pleased the gift hunt was a success as well. Thank you.

Elie, HavenJapan

Rated 5 out of 5 stars

The best way to visit Hakone

We had our wonderful tour guide, JP, take us out to Hakone: we visited Lake Ashi, the Hakone Shrine with the 9 headed dragon, a wonderfully traditional tea house sampling amasake (tea traditional to Hakone), a deliciously rustic lunch ending up at the onsen to round the day out. JP couldn’t have been more accommodating but moreover, I really enjoyed his vast knowledge of Japanese history, religion and mythology. A really great day all round!

March 31, 2026
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Reply from Havenjapan

Kuzuryu, the nine-headed dragon of Lake Ashi, is a fine place to begin on Japanese mythology, and it sounds like JP took you a long way from there. Lake, shrine, tea house, a rustic lunch and an onsen to finish is our idea of Hakone done properly. Thank you for writing.

Rated 5 out of 5 stars

Mount Fuji and Onsen Day!

A big thank you to our guide Evan who granted us the most unforgettable day we could’ve asked for. Even though the weather didn’t cooperate he still made the entire tour a beautiful experience full of Japanese history and customs. - Liam.

Couldn’t recommend this experience enough. Was hassle free from start to finish, and Evan is an incredibly knowledgeable guide who went above and beyond to ensure we had an unforgettable experience. The onsen experience is life changing. A must on your itinerary! - Ash.

March 31, 2026
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Reply from Havenjapan

Two reviews in one, so two thank yous: Liam, for being so good-humoured about the weather, and Ash, for calling the onsen life changing, which is how many of us felt after our first one too. Evan will be glad to read both.

Elie

Rated 5 out of 5 stars

Memorable day trip to Nikko.

We had engaged the services of Haven Japan for our group of 10 people for a day trip to Nikko.
We found the owners of the company very professional and helpful from enquiry, booking and delivery of our trip. Two guides Evan and JP were very knowledgeable, friendly and explained to us the history of places we visited during our trip. We felt very much at ease and built up a good rapport with our both guides.

We will recommend this company to our friends wanting to visit Tokyo from UK.

Both Evan and JP made our day trip a truly memorable one.
Bharat

March 27, 2026
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Reply from Havenjapan

Ten people, two guides and a full day in Nikko take some organising, so thank you, Bharat, for noticing the work before the trip as well as the day itself. Evan and JP will be very pleased to read this. And thank you for the word to your friends in the UK; we would be glad to look after them.

Elie, HavenJapan

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Rated 5 out of 5 stars

Evan the trail master

Evan took me to some unreal places. The back roads of pure charm and japanese trail novelty showing parks and paths that seem untouched by forigners. Looked after me the whole way. Catered, encouraged and delivered an unreal experience with depth and knowledge. A core memory. Thank you Evan.

March 22, 2026
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Reply from Havenjapan

A core memory is the highest rating there is. Evan earns his trail master title on paths most visitors never find, and he will be very happy to read this. Thank you for walking them with him.

Rated 5 out of 5 stars

Fabulous Fuji Day

We had a great day with Evan. He was friendly, chatty and knowledgeable and really tailored the day to our needs. We appreciated his input and insight into Japanese culture and everyday life in Japan. The highlight was the fabulous Onsen with spectacular views of Mt Fuji. What a way to end the day!
Highly recommend this door to door service. - it certainly made for a stress free day.
A big thank you to Evan for spending his birthday with three 60+ chicks from Australia.

March 23, 2026
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Reply from Havenjapan

Evan could not have chosen better company for his birthday, and I suspect he would tell you so himself. An onsen with Fuji in full view at the end of the day is the finish we hope for and do not always get, so the three of you were lucky as well as fun. Thank you, Vanessa.

The HavenJapan team

Rated 5 out of 5 stars

10/10 experience

Our experience with JP was nothing short of amazing! We had a lot of fun riding in the GTR on the most iconic roads of Japan! JP was extremely knowledgable on Japanese history and shared a ton of interesting facts with us throughout the whole trip! The onsen and classic Japanese lunch were also noteworthy parts of the trip. 10/10 recommend booking here, ask for JP!

March 21, 2026
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Reply from Havenjapan

A GT-R on the roads around Fuji and Hakone is hard to beat, and JP's history between the corners is a bonus most car days do not come with. Thank you, Michelle. He will enjoy reading the last line most of all.

Rated 5 out of 5 stars

Incredible Hakone tour & exceptional tour guide

An all around incredible Hakone tour and experience with our tour guide JP who is an exceptionally knowledgeable and well spoken Japanese and English tour guide. Our tour was tailored as requested and JP offered recommendations that provided a very memorable and insightful visit to Hakone. Great recommendations that optimized our time and JP was very respectful, punctual, courteous, and friendly - Great Tour Guide ranking among the best we’ve experienced in our worldwide travels. Definitely request JP if you can.

March 17, 2026
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Reply from Havenjapan

Ranking among the best guides of your travels around the world is a compliment JP will take very seriously, and quietly enjoy. Thank you for spelling out what worked: the tailoring, the timing, the recommendations. That is the craft of guiding, and he is very good at it.

Elie

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Rated 5 out of 5 stars

Great, comfortable and beautiful!

JP was so nice! Very friendly, answered all our questions. He adjusted the tour based on our timing needs and what we liked. He made recommendations as well. The van was very comfortable for the ride.

March 11, 2026
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Reply from Havenjapan

JP will be glad to hear it. Shaping the day around your timing and your tastes is what a private tour is for, and a comfortable van makes the in-between parts easy. Thank you.

Rated 5 out of 5 stars

The tour guide JP and how well…

The tour guide JP and how well organised it was

March 11, 2026
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Reply from Havenjapan

Good organisation and a good guide are the two things we try never to get wrong, so thank you. JP will be pleased to read it.

Rated 5 out of 5 stars

Great day trip to Hakone!

We had a really nice day trip with Cyril. He was a very easygoing and knowledgeable guide and he made it into a really special trip.

March 6, 2026
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Reply from Havenjapan

Easygoing and knowledgeable is a rare pair in a guide, and Cyril has both. Thanks for taking the time to write; I'll make sure he sees it.

Elie

Rated 5 out of 5 stars

We had the most amazing day with Lucas…

We had the most amazing day with Lucas and JP on our trip to Hakone. The scenery was breathtaking, the shrines were wonderful to walk around and the Onsen experience was fantastic. We paid a little extra for our own private Onsen which was certainly worth it.
Lucas and JP were great fun to spend time with and very knowledgable about the local area. Hugely recommended and would definitely do this one again.

February 25, 2026
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Reply from Havenjapan

A private onsen is a small extra that changes the whole feel of the afternoon, so I'm glad you went for it. Lucas and JP make a good double act, and it sounds like you got the best of both. Thank you.

The HavenJapan team

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Rated 5 out of 5 stars

Amazing day trip to Hakone!

We did the Hakone Day trip with Elie and it was amazing. He was super friendly and knowledgeable and took us to some truly amazing spots. You can tell how much he loves Japan and how much local knowledge he has. We saw amazing views of Mt Fuji, went to a Shinto Shrine and Japanese Tea House, and then some amazing food and Onsen experience. Would definitely recommend Haven Japan and Elie specifically as your guide. Next time we come to Japan we will be asking him to plan our entire trip! Trust him 100%.

January 27, 2026
Unprompted review
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Reply from Havenjapan

Trust him 100% is a line I will happily keep. Fuji in full view, a shrine, the old tea house, good food and an onsen is the Hakone day I love most, and I'm glad that showed. As for planning your whole trip next time: we build multi-day journeys across Japan now, so write to us when the time comes.

Elie

Rated 5 out of 5 stars

We loved our day’s outing to Hakone…

We loved our day’s outing to Hakone with Lucas from start to finish! It was a bit of a nippy day there - the snowfall added to the beauty around us. Lucas’ warmth and kind intentions as well as his knowledge and skill had us listening and learning with delight.

January 22, 2026
Unprompted review
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Reply from Havenjapan

Dear Deborah,

Thank you for sharing this lovely note. A snowy Hakone has its own quiet magic, and I’m glad the day felt warm despite the cold. Lucas is a great guide, and it’s wonderful to hear that his presence, knowledge, and care made the experience both engaging and memorable for you.

Kind regards,
Elie

Rated 5 out of 5 stars

Ellie is just amazing great…

Ellie is just amazing great communication and so much knowledge

January 11, 2026
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Reply from Havenjapan

Dear Shelby,

Thank you for your kind words. I’m glad communication felt smooth as usual, and that the day came across as both clear and enriching. Always happy to drive the Supra for you, and will be looking forward to your next visit!

Kind regards,
Elie

Rated 5 out of 5 stars

We have a great day tour with Cyril

We have a great day tour with Cyril , he explains the history in detail and shows us a beautiful place . We have enough time at onsen . Thank u Cyril and see u again at next trip 👍

January 8, 2026
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Reply from Havenjapan

Dear Eva,

Thank you for your kind note. I’m glad to hear the day with Cyril felt well-paced and that you enjoyed both the historical explanations and the time at the onsen. We'd be very happy to have you back on your future trips to Japan.

Kind regards,
Elie

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Rated 5 out of 5 stars

Luca was an excellent guide!

Luca was an excellent guide!! The best u can ask!!

January 5, 2026
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Reply from Havenjapan

Dear Emanuele,

Thank you for your message. I’m very happy to hear that your time with Lucas was such a positive experience.

Kind regards,
Elie

Rated 5 out of 5 stars

Must have if visiting Japan

It was a great all day trip with Evan. He had great stories and shared historical background in a non boring way!

We had a full agenda, but it was very flexible so we didn’t have to worry about the time, and even stayed a bit over time in the Onsen.

Every place we visited was beautiful, and we were lucky with both weather and the traffic outside of Tokyo, so we were able to fully experience the ride in GTR35

December 28, 2025
Unprompted review
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Reply from Havenjapan

Dear Victor,

Thank you for sharing this. I’m glad the day felt full yet unhurried, with room to adapt as you went along, especially taking a little extra time to enjoy the onsen.

Catching good weather and light traffic always adds something special, and experiencing the roads around Hakone in the GTR35 under those conditions is a rare pleasure. I’m very happy the day left a strong impression.

Kind regards,
Elie

Rated 5 out of 5 stars

Great day out to Hakone with Evan

This was our first experience with Havenjapan, and it exceeded our expectations.
Our guide, Evan, was extremely knowledgeable and took us to places that were new to us, even though we have visited Hakone several times before. My wife and I had a thoroughly enjoyable day and would happily recommend the experience.
definately a great option if you want a more relaxed, bespoked and personal day out. : )

December 24, 2025
Unprompted review
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Reply from Havenjapan

Dear Royce,

Thank you for sharing your experience. I’m really pleased to hear that we managed to show you a different side of Hakone, even after several previous visits. Evan has a thoughtful way of looking beyond the obvious and introducing places that feel quieter and more personal.

Knowing that the day felt relaxed, bespoke, and genuinely enjoyable for you both is exactly what we hope for. I truly appreciate your recommendation and your trust.

Kind regards,
Elie

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