Haven Life Reviews 

1,102
•
TrustScore 4 out of 5

3.9

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Rated 4 out of 5 stars

The website is easy to review. Coverage level I requested meant testing. That was a little clunky due to communication between their 3rd party, but haven life agents were timely with email communicati... See more

Rated 4 out of 5 stars

Overall application was an average/good experience. Did require a medical exam even though I'm under 40 and in great health. That kind of dragged the process out. First schedualed exam was canceled... See more

Rated 5 out of 5 stars

Super easy! I was putting off purchasing life insurance as all I wanted was a term policy and was dreading the thought of having to meet or speak to a broker and deal with the dreaded upsell tactics.... See more

Rated 5 out of 5 stars

Haven Life is just what I was looking for. I had been turned down for life insurance by other companies due to previous medical history. Haven life went further to find out if I qualified. Happy to sa... See more

Company details

  1. Insurance Agency
  2. also in
  3. Financial Consultant

Information provided by various external sources

Haven Life Insurance Agency, LLC is a life insurance startup, backed by MassMutual, that offers a simple online experience for buying high-quality and affordable coverage. Driven by a mission to make life less hard, we're transforming the typically time-consuming and confusing process of buying life insurance into one that's easier, faster and just plain better. For more information about Haven Life, please visit havenlife.com.


Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

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3.9

All reviews

(1,102)

1 review in the last 12 months

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Rated 5 out of 5 stars

Easy peasy

The process of applying online was very easy, when I got stuck the customer service agent was nice and helpful. Easy process and pleased with the coverage.

December 30, 2020
Rated 2 out of 5 stars

I'm recently new to Haven Life

I'm recently new to Haven Life. I just had my meeting with a medical examiner recently and I need to go on record about the experience. I live in Brooklyn and as sent to the Midwood neighborhood (1222 Avenue M was the address, I believe). I arrived to my appointment and it was a shared office with 4 people all at computers not wearing masks (indoors! in a PANDEMIC!!) and not social distancing. I froze and stood in the entryway with my mask on until I was told which private office I could enter. My medical examiner was laughing with another medical examiner about a third medical examiner who used the wrong needle for a blood draw on a different patient. The environment, the behavior of the medical examiners and the experience therewith was appalling. What are your protocols for medical examiners? How do you enforce them? Because this office and my experience was atrocious. Please contact me to continue the conversation.

December 29, 2020
Haven Life logo

Reply from Haven Life

Thank you for making us aware of your experience. We've worked closely with the vendor facilitating the exams to ensure they are taking the necessary safety measures during this time. We're truly sorry to hear they fell short here and we're sorry about your experience.
We've escalated this incident and we'll be reviewing the process and this matter with our exam vendor immediately to identify ways that we can reduce the risk of others having the same experience as you.
We take this matter seriously and we appreciate your time sharing this. We'll be following up with you personally once we have more details.

Best,
Paya
Haven Life Customer Success

Rated 2 out of 5 stars

Great Rates, Atrocious Buggie Website

The rate offerings of Haven Life are extremely competitive, and the actual insurance underwriting process from beginning to medical notifications, scheduling and receiving the policy is robust. But the user experience within the website is absolutely atrocious. The website is a nightmare to navigate. Although I would love to recommend Haven Life as a company, I wouldn't dare asking any person to navigate that buggie website.

December 19, 2020
Haven Life logo

Reply from Haven Life

Thank you for taking the time to share your feedback. While we're happy to hear your rate was competitive, we're obviously very disappointed hearing your experience navigating our site wasn't positive. Our goal is to make the process of buying life insurance easy and seamless and while this sort of feedback isn't common, it's definitely something we take seriously and want to address.

We'll send you a personal follow up email to hear more details.

Best,
Paya
Haven Life Customer Success

Rated 5 out of 5 stars

Great experience

Great experience. Easy application process. Support is fast to respond to any questions. Would definitely recommend.

December 9, 2020
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Rated 5 out of 5 stars

Haven Life was very easy to use

Haven Life was very easy to use. Application was simpler than other companies, and the medical exam was convenient, with someone coming to my house to do it. Rates were low and they are backed and owned by Mass Mutual, which is a highly rated company (if you're concerned about solvency). Highly recommend.

December 1, 2020
Unprompted review
Rated 5 out of 5 stars

Life Insurance For Mortgage Protection

After purchasing a home, I decided to purchase a term life insurance policy that would pay off my mortgage and any other debts. I wanted to make sure my son wasn’t stuck having to worry about such things in the event of my untimely death. I didn’t really want to just do a general search online because I didn’t want all kinds of unsolicited phone calls. It just so happened my credit union sent me some information regarding life insurance through Haven Life for its members, so I looked into it. From start to finish, the process with Haven Life was extremely simple. After looking at different death benefits and policy years, I decided to submit an application. The application took minutes to complete and I was approved the very next day. The approval gave me an acceptable death benefit range, so I was able to increase the amount from what I had applied for and change the term. Boom, just like that, I’m covered. My son is aware I’ve put this policy in place and we both feel better knowing that if something happens to me, he’ll be able to take care of things.

November 18, 2020
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Rated 5 out of 5 stars

The process was easy and not time…

The process was easy and not time consuming. I appreciate the rapid response to my questions and the delivery of my policy. Other insurance companies should follow your lead. Thank you

September 23, 2020
Unprompted review
Rated 5 out of 5 stars

Quick and simple Approval

Both my husband and I got term life from Haven life. We recently had a baby girl and we wanted to make sure she’s protected financially if something were to happen to us. He got his first then i got mine after seeing how quick and simple the process was. We are both healthy adults in our late 20s so it was fairly simple and easy to get approved. The price is fair. Term life provides peace of mind for trajedy as we continue to build our wealth. We plan to be self insured when our term expires. I would recommend this company.

September 9, 2020
Unprompted review
Rated 5 out of 5 stars

I got quotes from 3 different…

I got quotes from 3 different companies. HavenLife did not deviate from the quote until it was issued.
1. Process was easy and quick
2. Received continuous support
3. Decision was fast
4. Filling up online was not offered by other 2 companies.

September 2, 2020
Unprompted review
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Rated 4 out of 5 stars

The customer service was good

The customer service was good. I only have a problem with how insurance companies rate their clients solely on numbers and not on an overall individual basis.

August 26, 2020
Unprompted review
Rated 5 out of 5 stars

I had a good experience with Havelife

I had a good experience with Havelife. Everything was done online except the medical exam which only involved a urine sample and bloodwork. It took a while for the underwriter to approve but it came through. Rates seem reasonable. I had a small issue which my assigned agent Sharon helped me through. I definitely recommend Havenlife.

August 22, 2020
Unprompted review
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Rated 5 out of 5 stars

Nomore Go Fund me.. GET A POLICY

I was offered this policy thru my Bank at Navy Federal Credit Union. Also, a very low monthly payment attached to with a 6 figure policy. Enough to leave behind for my family to continue without excessive bills. I highly recommend if you’re looking for a policy.

August 19, 2020
Unprompted review
Rated 5 out of 5 stars

After dealing with a company that…

After dealing with a company that issued me a life insurance policy that belonged to someone else, Haven Life was a breathe of fresh air. It felt good to feel in control of the entire insurance buying process. As far as signing up and having access to your policy- haven life makes it simple.

August 19, 2020
Unprompted review

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