Haverhillcarxchange Reviews 

198
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

We bought a Jeep car from Haverhill CarXchange last week. The whole process from when we first viewed the car to purchasing it, including part exchange of our previous vehicle was handled seamlessly a... See more

Rated 5 out of 5 stars

I cannot tell you what a fantastic service I received from Haverhill Car Xchange - absolutely first rate. Paul and the whole team were so friendly and personable. They were a few hitches in sorting o... See more

Rated 5 out of 5 stars

What an absolutely great team . I had a problem that my independent finance company did not correspond fully with the team . A note for all always contact the garage as well . Anyway I just want to t... See more

Rated 5 out of 5 stars

I viewed a few cars at Haverhill car exchange, any questions I had were answered well. I had a private plate on my old car and were very helpful on telling me how what to do before I traded my car... See more

Company details

  1. Car Dealer

Information provided by various external sources

Haverhill Car Xchange is a used car and van dealer in Haverhill stocking a wide range of second hand cars and vans at great prices. Visit us today for affordable used cars and vans in Suffolk.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

198 reviews

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No recent history of asking for reviews

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Replied to 33% of negative reviews

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4.5

All reviews

(198)

23 reviews in the last 12 months

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Rated 5 out of 5 stars

Really good service

Purchased a Ford Focus from them a month ago. No issues, fast process and the car is faultless.

October 19, 2021
Unprompted review
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Rated 5 out of 5 stars

Very good experience

Bought a 2013 Fiesta off of them, I purchased a 2013 fiesta. It originally failed the MOT with 1 major error and had 2 advisories. They replaced both advisories which were 2 front tyres and the whole process was seamless.

They two men we spoke to were very helpful and were easy to talk to and answered questions that we had.

10/10

September 13, 2021
Unprompted review
Rated 1 out of 5 stars

Awful.

Awful.. Me and my wife bought a Peugeot 3008 off Haverhill car exchange less then 6 weeks ago for £3800 and 2 weeks later the injectors went on it and the car was left undrivable luckily she was close to home..
Now this is going to cost £800 or more to get fixed and we called Haverhill and they where so unhelpful tried to fob us off and said we had to pay to get the car transported to them which would of cost £800..
Now we thought this would be come under the extra warranty we payed for but it doesn't which they failed to mention..We had no follow up call to see how we got on with the car nothing..

So Think twice about buying off these cowboys as we are now left with a car that's useless and a big bill to fix it the extra warranty is useless if you have to pay to get a broken down car back to them which is just ridiculous..
Awful customer service and aftermarket care from Haverhill could not of give a crap what happened to us..
Would not recommend or ever buy from again we have bought many cars of dealers over the years and had cars go wrong but they fixed the problem for us by picking up the car or paying for the work to be done at a local garage. These offered none of these things

Scott

July 5, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent - recently bought my first car from Haverhill Car Xchange, and I'm delighted with it. A perfect car, great value, and very friendly & professional staff. Highly recommended. Many thanks! :-)

June 28, 2021
Unprompted review
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Rated 5 out of 5 stars

Very helpful customer service

Very helpful customer service, made purchasing extremely easy. Needed vehicle sooner than originally planned they went above and beyond to help. Delivering in time to cover change I needed. I will be using them next time I want a car with or without lockdown restrictions

May 11, 2021
Rated 5 out of 5 stars

Excellent service!!!

Just bought a c-max from Haverhill Car Xchange and the service was excellent. Great customer service, very helpful staff and help with questions. Would definately recommend to everyone. Thank you so much for our new car!! 😁X

April 26, 2021
Unprompted review
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Rated 1 out of 5 stars

I took a ford mondeo 2011 red estate…

I took a ford mondeo 2011 red estate very ok it looks, but when it got home I saw that parts are missing from it and many things do not go on it, after 2 months warranty I changed the injectors 1240 £ 😏+reversing lights,senses for parking not working at all😒😒

April 24, 2021
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Rated 5 out of 5 stars

Car purchase

Very pleased with the car great sales people very friendly and helpful and would highly recommend would buy from them again

April 24, 2021
Rated 5 out of 5 stars

Good experience all round.

The gentlemen that we dealt with we were both polite and extremely helpful, they did everything that we discussed without any dramas. The car was ready on time, clean, tidy and very well presented. Can't really comment on the after sales service as the car hasn't missed a beat but if it did, I would be very surprised if it wasn't resolved amicably. I would have no hesitation to go there again.

March 25, 2021
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Reply from Haverhillcarxchange

Hello Stephen, thank you for your review. We are glad that you are happy with you car and the service you have received. We are glad that you would consider us next time you are looking for a new vehicle.

Rated 5 out of 5 stars

Very professional service

Very professional service, from start to finish. Roger gave us all the time and space we needed, with no hard sell. Very pleased with our purchase, would highly recommend. 5 star service all the way.

March 7, 2021
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Reply from Haverhillcarxchange

Hello Lisa,

Thank you for your review. We are glad you were happy with the service and your new vehicle. Thank you for the recommendation.

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Rated 5 out of 5 stars

Great service no pressure nothing was…

Great service no pressure nothing was too much for them. Very happy car is spot on. Would recommend to anyone...

March 5, 2021
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Reply from Haverhillcarxchange

Thank you for your review. We pride ourselves in not pressurising people to buy. We are glad you are happy with your car and that you would recommend us.

Rated 5 out of 5 stars

I am very pleased with my vehicle

I am very pleased with my vehicle, the guys were very helpful and very accommodating. I would highly recommend these guys to anyone buying a car.

March 1, 2021
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Reply from Haverhillcarxchange

Hello David,

Thank you for your review. We are glad you were happy with your car and would recommend us.

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