Hayselden Reviews 1,496

All through the process, I was guided by Brendan Hulme who was extremely helpful and considerate. The car was delivered in top notch condition, and I am thoroughly enjoying driving it

Very easy transaction. Sales guys spot on

Couldn’t fault the service I had from your sales Jessica Shirtliff couldn’t have been more helpful but what did surprise me As far as VW was concerned I have had several new cars from different manufactures and it’s the first time car mats were not supplied also no paper manual which hopefully they are going to get for me

Recently bought a vehicle upon arrival the passenger front tyre was flat I was told this was because the wheels where refurbished the previous day also the wheel centre caps where all scabby !!!

The salesman’s inflatated the tyre on the pitch turns out it was a cracked alloy wheel which I have now had to repair and replace the tyre

Also the two year Tyres was below 3’m and worn out of shape which I also now replaced

The front wipers had no rubbers even fitted to the blades

Very disappointing for main agent standards !!!

Kye who looked after me, was fantastic, nothing was too much trouble for him probably one of the best experiences I have encountered when dealing with motability at any dealership .many thanks for your help, and a pleasure to have met you,

Fabulous service as always, 15 years I've bought cars from hayselden Barnsley the team are wonderful, Jess and Jamie go the extra mile every time 5 ⭐️ plus

Great service from the dealer. Jane in sales made the process of collecting the car easy with a real personal approach. Throughout the whole process from ordering the car I was kept informed and my expectations were manage well. It was nice to go into a dealership with fantastic customer service. All I can say is 10 out of 10

Clearly identified our needs based on previous car purchases and current change in type of car required for the future to meet our physical requirement of access and egress of a vehicle to suit our physical constraint.
Discussion of the proposed car with extras clearly identified and explained.
Demonstration of the new cars features clearly demonstrated, and any future understanding of some of the more on-board features would be available if required.

Excellent, helpful and friendly customer service from initial enquiry right through to driving away with my new car. Big thank you must go to Adam for his help and advice throughout the process, so professional. Have used Hayseldenes at Doncaster for my previous cars and will continue to do so because of their efficiency, customer care and loyalty to their customers before and after purchase. Altogether a great company to deal with.

Picked up my son's Motability car at Hayseldens Skoda Doncaster on the 31/03/25.
The car was ready for me looking all shiny ready to be drove away. Before I did the executive sales person Kye Jackson took me around the car and showed all its special features and controls. And wouldn't let me drive off until I was happy and understood everything. He even helped me with a backseat cover I had brought with me.
I have given a 5 Star ⭐ mark for the professional, organised and pleasant service I received. I would use this company again in the future.

New Superb purchased September 24. Had issues from the start with errors on all the assist functions/cruise control/traffic signs. My local dealer attempted three repairs and then Hayselden had the car three weeks to try to fix to no avail. Was without the car for five weeks in six months and for weeks it wasn’t safe to drive. Finally rejected the car. The sales manager was unprofessional. Tried to dismiss me saying rejections had to be done via Škoda customer service. Ignored several emails. Any responses were abrupt and unfriendly. Finally collected my car and refunded me but didn’t tell me before collecting they weren’t refunding my money in full and made a deduction. I had also paid for a service plan I obviously couldn’t use but they didn’t refund that. So after 6 months of complete hassle and loss of any enjoyment I’ve been left with less money than I paid so have to find a lesser specced vehicle within my price range.

Sales manager does this business a disservice with poor communication and a dismissive attitude. Now having to look to start a credit card chargeback and possible a county court claim to recover my money.

As a result, of course I wouldn’t recommend this dealership

First class Service.
Recently bought a used car from Hayseldon Skoda previously bought a VW Passat a few years back very pleasing to see the customer service still the same very high level.
Brendon was very helpful with a prompt walk around video plus returning calls & emails . The experience form start to finish was first class. Helpful and informative throughout the process. Will definitely be back to buy again from this superb dealership.

Brendon was helpful returning calls / emails . The experience form start to finish was first class. Helpful and informative throughout the process. I would recommend Hayselden to anyone buying a car.

Recently got a new car from Jane, she made the whole process from start to finish so easy and enjoyable for me.
No pressure to buy, tried everything possible to help me out. Made sure the car was as perfect as can be for me, also such a lovely person.
Thank you so much i will definitely be back for my next car in future

From when I first made an enquiry the sales team were helpful, but not pushy. They provided required information and answered questions, and gave time for me to make my own decision to buy the car without trying to influence me or bombard me with unwanted calls. The purchase process was fully explained and they kept their word throughout.
At collection the aspects of the new vehicle were carefully explained.
Really good experience, thank you ☺️

Professional, friendly welcome, no pressure selling no stress. An understanding of our needs. Answered all our questions about the car and arranged a test drive. One week from viewing the brand new car to collection, including ceramic coating and fitting dash cam wiring. Excellent customer service!
Thank you Alistair.

A good family firm have been dealing with them for years and had no problems at all, can highly recommend them.

Very responsive and answered all my questions.