Great to be able to speak with somebody who is knowledgeable about the issue. It helped that I'd been able to see my GP earlier in the day, as they had carried out a physical check on me. The only is... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good: Registering a claim is quick. Got a video appointment really quickly (same day). Physio I spoke to was really helpful and recommended next steps were just what I wanted. Bad: Follow-up was a co... See more
Company replied
Wouldn’t say it was great! Instructions on how to connect etc a bit complicated - hook up with medic was good except she hadn’t been told anything about my husband’s problem so had to repeat it all. O... See more
Company replied
There was one appointment made but not fulfilled by HBS which was irritating. I think it may have been a tech issue. I would much sooner have a face to face consultation - I am now scheduled to have f... See more
Company replied
Company details
Written by the company
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Written by the company
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Contact info
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, United Kingdom
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4.1
Great
6K reviews
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Reply from HBSUK
We're pleased to hear you find our app easy to use! We truly appreciate your positive feedback and are glad we could provide a smooth experience.
Reply from HBSUK
Great to hear that our professional approach and prompt service met your expectations. Thank you for your feedback!
Reply from HBSUK
Thank you for your positive feedback on the HBS platform. We are glad we could support you.
Reply from HBSUK
We appreciate you taking the time to share your feedback. We are glad you found our service to be quick and helpful!
Reply from HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Great experience,
Great experience,
Easy to use and easy to talk to professionals about your personal issues.
July 14, 2026
Reply from HBSUK
We're glad to hear you had a great experience with us. It's good to know you found our service easy to use and our professionals approachable for discussing personal matters.
Reply from HBSUK
We're pleased to hear that we were able to arrange your initial call quickly. Thank you for sharing your positive feedback with us!
There was one appointment made but not…
There was one appointment made but not fulfilled by HBS which was irritating. I think it may have been a tech issue. I would much sooner have a face to face consultation - I am now scheduled to have face to face anyway on Monday 2 weeks after the first virtual session. Straight to face to face would be better for me.
July 22, 2026
Reply from HBSUK
We appreciate you sharing your experience. We are always working to improve our scheduling process and appreciate your feedback on the preference for in-person meetings.
Really useful and helpful service
Really useful and helpful call with Tina.
Booking system is easy to use.
Video call functionality very helpful
July 21, 2026
Reply from HBSUK
We're glad to hear you had a useful and helpful call. It's great that you found our booking system easy to use and the video call functionality very helpful!
Excellent and professional service…
Excellent and professional service given to me.
The referral to continue my treatment has commenced. Thank you.
July 14, 2026
Reply from HBSUK
We are pleased to hear that you received excellent and professional service, and we appreciate you sharing your positive experience.
Reply from HBSUK
We appreciate your feedback regarding navigation. We are always working to improve our user experience.
Excellent very pleased with the outcome
July 22, 2026
Reply from HBSUK
We're pleased to hear you're happy with the outcome! Thank you for your positive feedback.
Simple to use and efficient.
July 22, 2026
Reply from HBSUK
We're pleased to hear that you found our platform simple to use and efficient. Thank you for your positive feedback!
Reply from HBSUK
We're pleased to hear that booking was easy for you and that you found our clinician to be nice and conveniently located. Your positive feedback is greatly appreciated.
Great experience
Great experience, quickly handled and an appointment booked quickly and around my time schedule which is great.
July 10, 2026
Reply from HBSUK
We're pleased to hear that your experience was great and that we could quickly arrange an appointment that fit your schedule. We appreciate your positive feedback!
A physio diagnosis just cannot be done…
A physio diagnosis just cannot be done virtually, this service is useless.
July 13, 2026
Reply from HBSUK
Thank you for your comments. We’re sorry you don’t feel using the HBS platform helped you. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. Please tell us more about your experience so we can improve our service/ fix your issue for you/ etc. Please email us on support@hbsuk.co.uk
The physio was very knowledgeable and…
The physio was very knowledgeable and fully understood my problem and was able to provide the right guidance. Brilliant experience.
July 13, 2026
Reply from HBSUK
We're pleased to hear that your experience was brilliant and that our clinician was knowledgeable and provided excellent guidance. Thank you for your feedback!
Reply from HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
Lucy was brilliant and very thorough…
Lucy was brilliant and very thorough and understood what was wrong with me and came up with a course of action as a result. The process was easy and straightforward to book.
July 10, 2026
Reply from HBSUK
Great to hear that our team member was brilliant and thorough in understanding your needs and outlining a course of action. We're also glad the booking process was easy and straightforward.
Process pretty straight forward
Process pretty straight forward. Staff courteous and helpful. No complaints and recommended. Thank you!
July 21, 2026
Reply from HBSUK
We are pleased to hear that you found our process straightforward and our staff courteous and helpful. Thank you for your recommendation!
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