Great to be able to speak with somebody who is knowledgeable about the issue. It helped that I'd been able to see my GP earlier in the day, as they had carried out a physical check on me. The only is... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good: Registering a claim is quick. Got a video appointment really quickly (same day). Physio I spoke to was really helpful and recommended next steps were just what I wanted. Bad: Follow-up was a co... See more
Company replied
Wouldn’t say it was great! Instructions on how to connect etc a bit complicated - hook up with medic was good except she hadn’t been told anything about my husband’s problem so had to repeat it all. O... See more
Company replied
There was one appointment made but not fulfilled by HBS which was irritating. I think it may have been a tech issue. I would much sooner have a face to face consultation - I am now scheduled to have f... See more
Company replied
Company details
Written by the company
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Written by the company
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Contact info
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, United Kingdom
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4.1
Great
6K reviews
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The Clinician was knowledgeable and…
The Clinician was knowledgeable and friendly and diagnosed my condition straight away and was able to provide reassuring next steps for treatment
July 23, 2026
Reply from HBSUK
We're pleased to hear that our clinician was knowledgeable and friendly. It's great to know our team provided reassuring next steps. Thank you for your feedback!
great explanations
booking was easy. really appreciated the call with the physio, he explained everything well.
July 20, 2026
Reply from HBSUK
We appreciate your feedback! We're glad to hear that booking was easy and that our clinician explained everything well during your call.
Booking was an easy process
Booking was an easy process. However twice I had to rebook as the specialist chosen were unable to attend the video call
July 23, 2026
Reply from HBSUK
We appreciate your review on our booking process and acknowledge your feedback. Thank you for sharing your experience with us.
To date all seems to work well
To date all seems to work well . The second video session with Emma Harris was problematic but resolved with a straightforward phone call . Appointment for an MRI scan arranged quickly and efficiently .
July 24, 2026
Reply from HBSUK
We're pleased to hear that everything is working well and that the issue with the video session was quickly resolved with a phone call. Thank you for sharing your positive experience with us!
Reply from HBSUK
Great to hear that you had such a positive experience with us. Thank you for taking the time to share your feedback!
great engagement
great engagement, listened and understood symptoms and approved onward referral.
July 23, 2026
Reply from HBSUK
We appreciate your feedback! We're glad to hear that you felt listened to and that we understood your symptoms.
Insisted on online-only appointment, poor network of therapists
Insisted on online-only appointment. Information communicated back to insurer must have been misleading because the insurer decided this was a pre-existing condition (it’s new) and declined coverage. Also, looking into their network, it’s very limited in the Harrow and Uxbridge area. How you can have no therapists in a London postcode is beyond me. I’m not a happy customer, but the physio seemed pleasant enough as a person.
July 16, 2026
Reply from HBSUK
Thank you for your comments. We’re sorry you don’t feel using the HBS platform helped you. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. Please tell us more about your experience so we can look into this for you. Please email us on support@hbsuk.co.uk or contact us on 0115 857 3842.
Clear and concise questions asked by…
Clear and concise questions asked by the physio enabling me to obtain treatment.
July 17, 2026
Reply from HBSUK
We appreciate your feedback! We're glad to hear that our clinician asked clear and concise questions, enabling you to receive the treatment you needed.
Reply from HBSUK
We're glad to hear that you experienced excellent customer service. Thank you for your positive feedback!
Available appointments was good…
Available appointments was good selection and quick same day.
July 14, 2026
Reply from HBSUK
We're pleased to hear that you found a good selection of available appointments and were able to get one quickly on the same day. Thank you for your feedback!
Great consultant that understood my…
Great consultant that understood my issues and prescribed medication immediately.
July 18, 2026
Reply from HBSUK
We're pleased to hear our clinician understood your concerns and was able to provide immediate assistance. Thank you for your positive feedback!
Reply from HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Easy to use and clear
July 22, 2026
Reply from HBSUK
We're glad to hear that you found our product easy to use and clear. We appreciate your positive feedback!
No correspondence since scan at all
No correspondence since scan at all. So disappointing when I call j was told to chase the scan results ???
Why did I have two physio apts when I needed only one really. ?? Just delayed things.
July 6, 2026
Reply from HBSUK
Thank you for your comments. We’re sorry you don’t feel using the HBS platform helped you. I have asked a member of our team to contact you and resolve this issue as a priority for you. If we can help with any further issues, please email at support@hbsuk.co.uk.
Experience generally good
Experience generally good. Issues with trying to iunderstand some of the trade terminologies used in the conversation - so had to ask for further explanations.
July 13, 2026
Reply from HBSUK
Thank you for sharing, we are glad your experience was generally good. We acknowledge your feedback and are working to clarify our explanations.
Reply from HBSUK
We're pleased to hear you find our app easy to use! We truly appreciate your positive feedback and are glad we could provide a smooth experience.
Reply from HBSUK
Great to hear that our professional approach and prompt service met your expectations. Thank you for your feedback!
Reply from HBSUK
Thank you for your positive feedback on the HBS platform. We are glad we could support you.
Reply from HBSUK
We appreciate you taking the time to share your feedback. We are glad you found our service to be quick and helpful!
Reply from HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
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