Great to be able to speak with somebody who is knowledgeable about the issue. It helped that I'd been able to see my GP earlier in the day, as they had carried out a physical check on me. The only is... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good: Registering a claim is quick. Got a video appointment really quickly (same day). Physio I spoke to was really helpful and recommended next steps were just what I wanted. Bad: Follow-up was a co... See more
Company replied
Wouldn’t say it was great! Instructions on how to connect etc a bit complicated - hook up with medic was good except she hadn’t been told anything about my husband’s problem so had to repeat it all. O... See more
Company replied
There was one appointment made but not fulfilled by HBS which was irritating. I think it may have been a tech issue. I would much sooner have a face to face consultation - I am now scheduled to have f... See more
Company replied
Company details
Written by the company
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Written by the company
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Contact info
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, United Kingdom
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4.1
Great
6K reviews
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Reply from HBSUK
We're pleased to hear that you received a quick response and were able to get an appointment so promptly. Thank you for your feedback!
Very efficient practitioner who was…
Very efficient practitioner who was both professional and polite
July 16, 2026
Reply from HBSUK
We appreciate your positive feedback! We're glad our practitioner was efficient, professional, and polite.
I find the whole process to be overly…
I find the whole process to be overly complicated unnecessarily technical and all round a poor experience.
July 17, 2026
Reply from HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
Great service and very timely…
Great service and very timely responses. Ensured I got the right care at the right time.
July 16, 2026
Reply from HBSUK
We're pleased to hear that you received great service and timely responses, ensuring you got the right care when you needed it. Thank you for your feedback!
Easy to make an appointment
Easy to make an appointment. Got great advice and a quick follow up
July 15, 2026
Reply from HBSUK
We appreciate your feedback. We're pleased to hear that making an appointment was easy and that you received great advice and a quick follow-up.
Efficient and competent
I was very pleased with my online assessment for a sprained ankle: the consultant asked relevant questions, gave advice and then referred me to an in-person visit, which was quickly arranged less than 24 hours after.
July 17, 2026
Reply from HBSUK
We're glad to hear about your positive experience with our online assessment. It's great that the clinician provided helpful advice and arranged a quick in-person visit.
Reply from HBSUK
We're glad to hear that you found our service straightforward and efficient. We appreciate your positive feedback!
Fast end efficent
July 14, 2026
Reply from HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Great service, terrible website and automation.
Good: Registering a claim is quick. Got a video appointment really quickly (same day). Physio I spoke to was really helpful and recommended next steps were just what I wanted.
Bad: Follow-up was a confusing automated email which didn't match what I agreed with the physio, followed by a phone call from someone who hadn't seen my reply. Got it sorted, but the automated parts of the process are terrible.
July 17, 2026
Reply from HBSUK
We appreciate you sharing your feedback. We're glad to hear about the positive aspects of your experience, particularly the quick claim registration and helpful video appointment. Your insights are invaluable as we strive to enhance our services.
Excellent service
July 10, 2026
Reply from HBSUK
Great to hear about your experience using the HBS Platform. Thanks for the feedback!
Friendly, fast and efficient
The physio was on time with the video appointment and was very thorough with their assessment. They were helpful and friendly and arranged an in person session with a local physio very quickly. They also provided an exercise plan on the same day. Very happy with the prompt service all round
July 14, 2026
Reply from HBSUK
We're pleased to hear that your video appointment was prompt and thorough. It's wonderful that our clinician was helpful and friendly, arranging an in-person session and providing an exercise plan so quickly. We appreciate your positive feedback on our service!
Reply from HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
Elbow issue, excellent response.
Ash understood the problem and listened to my comments before setting out a set of exercises
Also arranged for me to be able to set up a follow up meeting on approx 10 days.
July 14, 2026
Reply from HBSUK
We're so pleased to hear that your concerns were understood and that you received a helpful set of exercises. It's also great that a follow-up was arranged for you. Thank you for your positive feedback!
Got me to where I need to be.
July 14, 2026
Reply from HBSUK
We're glad we could help you reach your destination successfully. We appreciate your positive feedback!
Unbelievably complicated and then a non…
Unbelievably complicated and then a non medic overruled the medical diagnosis
July 10, 2026
Reply from HBSUK
Thank you for your comments. We’re sorry you don’t feel using the HBS platform helped you. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
Reply from HBSUK
We're glad you found our service easy and straightforward. We appreciate your feedback.
I am still waiting to see dermatologist
I am still waiting to see the specialists, I cant answer any questions yet until I do
July 15, 2026
Reply from HBSUK
Thanks for sharing your feedback. We’re sorry to hear you had some issues when using the HBS platform. I have asked a member of our team to contact you and resolve this issue as a priority for you. If we can help with any further issues, please contact us on 0115 857 3842 or email at support@hbsuk.co.uk.
The person was very helpfull and…
The person was very helpfull and informitive no pressure very relaxed
July 13, 2026
Reply from HBSUK
We appreciate your positive feedback! We're glad you found our team helpful, informative, and that your experience was relaxed.
REALLY THOUGHTFUL SPECIALIST TALKING TO…
REALLY THOUGHTFUL SPECIALIST TALKING TO ME DIRECTLY WHCH WAS GOOD.
STILL WAITING FOR CONFIRMATION OF APPOINTMENT AT THE HOSPITAL BUT HOPEFULLY WE WILL SEE THAT SOON.
July 14, 2026
Reply from HBSUK
We are pleased to hear that you had a positive experience with our specialist. We understand you are awaiting appointment confirmation. If needing further assistance please contact us on 0115 857 3842.
Still navigating the app
July 15, 2026
Reply from HBSUK
We appreciate your feedback as you continue to explore the app. Thank you for sharing.
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